Jose is a scammer 2 day shipping been 2… Jose is a scammer 2 day shipping been 2 months an no email

Awful Awful. Rubbish quality that is reflective of the "cheap" price that they bang on about. The screws on them were haphazardly placed and loose, causing them to break on first try. Lazy designs ripped off from other brands - Persol being the latest that they have copied from. Customer service was an absolute joke, as many of the other reviewers have stated. Don't buy from a fashion youtuber - the trend following parasites. Buy from reputable brands, that's how they have the market share, in good products.

Excellent products Great products and great customer service. I ordered a pair of sunglasses from the first collection they made, back in February. Five months later, I noticed an issue and brought it up to their customer service. Despite being outside of their refund/return window, they worked with me to rectify the issue. I've ordered two more pairs of sunglasses from the summer collection and will gladly continue to do business with this company.

Terrible customer service!! I returned the sunglasses because they didn't fit me, There was nothing wrong with them. Sent an email asking about the return and refund process, they reply to my email 5 days later telling me to ship the glasses first, then they will refund the money. I shipped back the glasses on 01/23, USPS delivered the package on 01/24 its been 3 weeks and no refund, I have sent multiple emails asking for a status, no answers, nobody replies my emails, so now I have no sunglasses, my credit card charged and NO answers from Jade Black.

Pretty good glasses but I felt they are… Pretty good glasses but I felt they are a bit lightweight and laking the heft I expected, which made them feel a bit cheapy. That would have been okay, except two weeks after I received my order, I also received a demand from Fed Ex of €35 for customs.This is almost the same cost of a pair of glasses - so even though the budget price for the glasses was okay for what I receoved, I've now ended up paying almost twice the price. I feel this was something that would have put me off buying the glasses in the first place, had I known.