The fact you are asking me to give a… CRAPPY CUSTOMER SERVICE.. Like this is my first time buying your product and i can say it won't be happening AGAIN and won't be encouraging anyone i know to shop with your brand. Your customer service is nonexistent, so that is my review and please get someone to get back to me with either a refund or i may have to call my bank to do a rollback transaction. thanks

Screw Jade Black Atrocious customer service. Waited two and a half weeks just to receive an email saying they were refunding my order. To top it all off, they keep making ads to bring in new customers when they couldn’t even handle the last launch. Don’t waste your time and money.

Awful Awful. Rubbish quality that is reflective of the "cheap" price that they bang on about. The screws on them were haphazardly placed and loose, causing them to break on first try. Lazy designs ripped off from other brands - Persol being the latest that they have copied from. Customer service was an absolute joke, as many of the other reviewers have stated. Don't buy from a fashion youtuber - the trend following parasites. Buy from reputable brands, that's how they have the market share, in good products.

Pretty ridiculous Pretty ridiculous. I understand complications due to covid, but it takes them 2 days to respond to emails. It was 10 days and I had not received my order which is fine... only if when I emailed they responded. At that point, I asked if I could cancel my order. Then they ask" would you like 30% off" then when I say no I want my money back, they start to ship. Waste of money. They still haven't come. 100 Canadian dollars down the drain

Where is my order Where is my order? I ordered sunglasses on 22-06 and haven’t received any shipping information. When queried I was told it will be sent as fedex priority and was given 15% off my next purchase.but still no news on shipping. I have emailed them again but no answer to my email . Never experienced this before with any other companies. Very disappointing!!!!!