Excellent experience with Remi Excellent experience from start to finish with Remi. They provide feedback on your first set of impressions which helped guide me to getting the second set of impressions correct. Received my first set of night guards in less than two weeks. I immediately experienced less jaw pain and headaches after I started using my night guards. Would highly recommend.

10/10! The experience was amazing! I've had to wear a nightguard for 10+ years now, and getting them from the dentist is expensive and a hassle. This process was so easy. The first Remi ones I got were too thin (because I clench my teeth a lot at night) and my teeth were sore in the morning. Once I notified Remi, they sent me a new set at their highest level of thickness (3mm I think). This is perfect for what I need and WAY more comfortable that what I would purchase from the dentist. The only thing I think Remi can do better is giving more context and guidance around thickness level.

Great customer service and products Great customer service and products. They were extremely attentive to any questions I had and very helpful. I got two night guards and the mold kit they sent was super easy to use. All in all Remi is a great customer and I would recommend them to anyone!

I don't like to leave negative reviews I don't like to leave negative reviews. Like another review I read, I root for companies (esp. small companies) that have an innovative business model and offer a good product. But not this one. I like the night guard, but I am very disappointed in my recent experience. I found Remi via a web-search that offered me a "lifetime rate" of $49 for agreeing to their subscription business model. The site specifically said that I would be "locked in" at this rate, and that I should hurry up to "lock in" the price before it increased again. I assumed that was a marketing ploy, but still signed up for the subscription plan. Just afterwards, the website showed my price increased to $59. When I contacted them, the confirmed that my price would be $49 - despite the site still saying $59 months later. In March 2024, they raised the price to $89. The increase was not mentioned until the end of a very long "aren't we great?" marketing email. I emailed customer service to see what happened to my lifetime $49 price. I got an email back with a lot of canned marketing language that essentially said "sorry, not sorry." They offered me a discounted rate (still above my lifetime rate). After some back and forth, I declined and instructed them to terminate my subscription. Despite the website saying that you can cancel at any time, it took several emails in which they tried pressuring me to continue (somewhat deceptively, I might add) but they finally confirmed my cancellation.

If there was an ability to give no… If there was an ability to give no stars I would. They rejected the two Impressions I made, said they were seeking approval to send another kit (I had already paid them). Never sent another kit. Advised they were going to renew me and make new guards (even though they had no good impressions) and charged me again after I sent 10 emails and “left 5 messages” Horrible customer service.