Bre
USDO NOT ORDER!!! DO NOT ORDER!!!! I ordered from this website months ago and never received an update or package. They also don’t give you a refund they give you credit to get something else ( which probably wouldn’t come in)
KHill
USShop somewhere else! Shop somewhere else! If I could give a big fat 0 I would. The item I ordered didn't fit right even though I ordered my normal size, small, and reviewed the sizing chart. Before purchasing I made sure to read the return policy, which claims that "enclosing the returns sheet with your package makes returns hassle-free." (I do this for any international company.) Well, trying to return a purchase is not hassle-free at all. In fact, it's been nothing but a hassle! First of all, there was no return sheet in my package as it was claimed (probably on purpose). I contacted their customer service by email only for them to "hassle" me about why the item didn't fit and why I wanted to return it; even asking for pictures and implying how I must've not ordered the correct size. Then, by email #2 they suggested how I should order a different size and reminded me how I would be responsible for shipping costs. This company is a whole scam. Nothing like their competitors! So again, shop somewhere else: the clothes aren't worth the price...or the hassle.
Pamela Fox-Dhople
USDo not order from this company Do not order from this company. I ordered a dress for a dance - when it became clear that it had not been sent with enough time to arrive before the event, I tried to cancel the order. The company sent it anyway (with a promise of a $20 credit which I didn't get). I eventually get your order (it took over a month for it to be sent!) and it was no longer needed so I returned it. It cost $30 of my own money to mail the package back to China where it is still sitting in customs a month later...I don't know if I will ever get my remaining refund. (dress was $67, postage cost $30 so I am hoping for some compensation). This company is not like Shein - you will not get good service. Stay away and order somewhere else. It's not worth the risk.
rita annarette
USFraudulent business that refuses to cancel your order. Impossible to cancel. I accidentally ordered 2 of the same dress. I wanted to cancel just 2 minutes after placing my order but there is no automated way to cancel a charge on the website. I used their "live chat" on their website. I even tried emailing them with the email specified on their website. I used the email PayPal recommended contacting for cancellation. I even tried calling their number which was an international number. They only responded to me once the order shipped. And I don't believe it is a coincidence that out of the 3 orders I placed, only the one I requested to cancel is the one that shipped. I said in the email: "Please cancel my order SC00037254 and issue my refund". And they responded with: "Which dress do you want to order? Do you need us help to swap the dress for your order?" My instructions were clear. I asked to cancel and they refused. They knew what they were doing and purposefully did not want to cancel the order
JC
USStay away from it! Stay away from it! It will take 1+ months to ship The worst thing is the return! for the return, they will not cover the shipping. So you will pay 100+ shipping fee for a 10-dollar cloth. Also, there will be back and forth emails before they agree the return. No customer service but an email communication only. Basically you can communicate with them once a day. send an email -> wait for 12+ hours -> receive a reply -> send another email -> wait for 12+ hours ... There will be no straightforward communication. You request refund -> they will say sorry and persuade you to not return -> if you insist -> they will say sorry, they can only do store credit