Jenn Youakim
GBFraud! Dress was advertised as House of CB Dress was advertised as House of CB. It is not. Fraudulent practices! Dress came and it’s terrible quality - material and fit. Returns are to China and aren’t free returns despite their fraudulent advertising. Stay away from this company!!
Bre
GBDO NOT ORDER!!! DO NOT ORDER!!!! I ordered from this website months ago and never received an update or package. They also don’t give you a refund they give you credit to get something else ( which probably wouldn’t come in)
JC
GBStay away from it! Stay away from it! It will take 1+ months to ship The worst thing is the return! for the return, they will not cover the shipping. So you will pay 100+ shipping fee for a 10-dollar cloth. Also, there will be back and forth emails before they agree the return. No customer service but an email communication only. Basically you can communicate with them once a day. send an email -> wait for 12+ hours -> receive a reply -> send another email -> wait for 12+ hours ... There will be no straightforward communication. You request refund -> they will say sorry and persuade you to not return -> if you insist -> they will say sorry, they can only do store credit
Pamela Fox-Dhople
GBDo not order from this company Do not order from this company. I ordered a dress for a dance - when it became clear that it had not been sent with enough time to arrive before the event, I tried to cancel the order. The company sent it anyway (with a promise of a $20 credit which I didn't get). I eventually get your order (it took over a month for it to be sent!) and it was no longer needed so I returned it. It cost $30 of my own money to mail the package back to China where it is still sitting in customs a month later...I don't know if I will ever get my remaining refund. (dress was $67, postage cost $30 so I am hoping for some compensation). This company is not like Shein - you will not get good service. Stay away and order somewhere else. It's not worth the risk.
Joshua Miller
GBThe overall experience was smooth The overall experience was smooth, and I received all the items I ordered. However, I would suggest that STHCUTE could enhance the details in their product titles and descriptions a bit more.