Lord & Taylor

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2.10
Based on 20 Reviews

5

25.00%

4

0.00%

3

0.00%

2

10.00%

1

65.00%
About Lord & Taylor

For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.

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Nsombi Alkan
GB

No customer service Very interesting I have previously shopped with L&T online and did not have this experience, however I now have an order that has never shipped. I have sent several emails and text messages. There is no customer service live person available. No answer from emails nor a shipping confirmation for my purchased items. I will NEVER use them again.

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A S
GB

Lack of communication after I placed my… Lack of communication after I placed my order. One item was refunded back to my card without telling me it's not available. Another item has still not shipped 2 weeks later. I tried contacting customer service, no response via text or email; live chat is not working on the site.

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Beverly Roberts
GB

I'm updating my wardrobe and bringing… I'm updating my wardrobe and bringing it the knew. Lord&Taylor is making that so affordable and I can look chic in my younger days all over again! LOL, I didn't even realize that they had gone out business, or merge with Nordstrom. I actually wet to the mall. I'm just now recently shopping, with L&R but that's OK I'm still finding wonderful deals Thank-you L&R for all coupons as well. I did miss a few by viewing my messages other to find them in my emails. But that's not holding me back, I'm still having fun with my online shopping experience with L&T💯

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Kim Thuy Pham
GB

Terrible service!! Terrible service!!! I place an item on 3/25/24 and even paid expedite shipping but as of today no item received

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Anthony E Demers
GB

The worst online company The worst online company. It’s a total scam. They gladly took my money and shipped nothing. Can’t reach anyone via the joke of an online chat feature, email is not responsive, and texting is also not working. The phone number on this site is to an adult party line. Disgusting behavior of this so called company.

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