Lord & Taylor

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2.10
Based on 20 Reviews

5

25.00%

4

0.00%

3

0.00%

2

10.00%

1

65.00%
About Lord & Taylor

For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.

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Amy Woodruff
GB

I returned a pair of shoes and they… I returned a pair of shoes and they never processed my return. They never responded to any of my emails.Their "live chat" does not work and there's no phone number for customer service. Terrible!!

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Joy Sumner
GB

I have 3 pending orders for which has… I have 3 pending orders for which has been paid & all 3 are still showing “unfulfilled “. I have tried contacting Lord & Taylor by e-mail, live chat & text without results. I have always been pleased with Lord & Taylor but I am more than apprehensive when there is no obvious way to contact customer service.

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Kim Thuy Pham
GB

Terrible service!! Terrible service!!! I place an item on 3/25/24 and even paid expedite shipping but as of today no item received

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Cookie
GB

Good product quality and good cusumer service There is no department store near my location. So I do lots of online shopping. L&T’s customer services are good and also professionally solve the lost shipment and the returns. That makes me feel confidence in doing shopping on line with L&T. I also like lots of L&T’s products very much.

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Ann Clark
GB

Ordered a dress online Ordered a dress online. Waited for it to show up in my purchase history. It did not so I felt something went wrong. Ordered it again. Return policy when I ordered the dress was 30 days. I was going on a three week trip I paid for expedited shipping which was 2-3 days, it arrived 11 days later. when I received the dresses online, they had changed the return policy from 30 days to seven days. This was impossible as the dresses took 11 days to be shipped to me. Now the website states all sales are final. Do not order anything from this illegitimate fraudulent company.

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