Lack of communication after I placed my… Lack of communication after I placed my order. One item was refunded back to my card without telling me it's not available. Another item has still not shipped 2 weeks later. I tried contacting customer service, no response via text or email; live chat is not working on the site.

What am I reviewing you cancelled my… What am I reviewing you cancelled my order, and have not received my other order. Then I contacted you about another order by text and email you never responded. I purchased 6 towels by description on your site but I received wash cloth hand towels bath towels. That was not the description. It's not the same Lord and Taylor. I just wish I had known that.

No customer service Very interesting I have previously shopped with L&T online and did not have this experience, however I now have an order that has never shipped. I have sent several emails and text messages. There is no customer service live person available. No answer from emails nor a shipping confirmation for my purchased items. I will NEVER use them again.

The worst online company The worst online company. It’s a total scam. They gladly took my money and shipped nothing. Can’t reach anyone via the joke of an online chat feature, email is not responsive, and texting is also not working. The phone number on this site is to an adult party line. Disgusting behavior of this so called company.

Ordered a dress online Ordered a dress online. Waited for it to show up in my purchase history. It did not so I felt something went wrong. Ordered it again. Return policy when I ordered the dress was 30 days. I was going on a three week trip I paid for expedited shipping which was 2-3 days, it arrived 11 days later. when I received the dresses online, they had changed the return policy from 30 days to seven days. This was impossible as the dresses took 11 days to be shipped to me. Now the website states all sales are final. Do not order anything from this illegitimate fraudulent company.