Hello?? I ordered something over 15 days ago and paid for 2 day shipping. The item still hasn’t shipped and I’ve emailed and texted on three separate occasions about the items. They were “final sale” and the event I wanted them for is now long and gone. My credit card has been charged, the items are MIA, and no one from customer service even acknowledges my email or texts. I’ve never had an experience like this before and am shocked that I’m at the point where I need to write a public review to maybe get a refund or at least an update on where the order I have already paid for may be. Disappointed to say the least.

What am I reviewing you cancelled my… What am I reviewing you cancelled my order, and have not received my other order. Then I contacted you about another order by text and email you never responded. I purchased 6 towels by description on your site but I received wash cloth hand towels bath towels. That was not the description. It's not the same Lord and Taylor. I just wish I had known that.

I got bad experiences with lord and… I got bad experiences with lord and Taylor I order twice and since February 23, I didn’t got my order and NOT refund, received partial item that was wrong , no one to contact, phone and email not working , please do not make any order with this company, they still my money… do u want rate it’s O rate. I’m planning on contacting shame on you

I placed an order in good faith YET... I placed an order in good faith. 6 days later I was checking on the order status, to find out that it was canceled. I went back to the website to look at the product and there were no more King duvet covers. When I place the order there were various colors available. I did not get an email in reference to the item no longer available. When I received a refund, I didn't even get the entire amount. With modern technology you should know whether or not you have the items available for sale. So you were able to have my money yet you sold the item I purchased to another person clearly!! If I was informed earlier I could have went to the website and made a different choice but I wasn't even given that opportunity.

Do not purchase anything them Do not purchase anything them. There is no customer service, they sold fake designer products, and they will accept a return but will never refund your money. They owe me a lot of money.