Lord & Taylor

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2.10
Based on 20 Reviews

5

25.00%

4

0.00%

3

0.00%

2

10.00%

1

65.00%
About Lord & Taylor

For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.

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Amy Woodruff
GB

I returned a pair of shoes and they… I returned a pair of shoes and they never processed my return. They never responded to any of my emails.Their "live chat" does not work and there's no phone number for customer service. Terrible!!

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jbm
GB

Hello?? I ordered something over 15 days ago and paid for 2 day shipping. The item still hasn’t shipped and I’ve emailed and texted on three separate occasions about the items. They were “final sale” and the event I wanted them for is now long and gone. My credit card has been charged, the items are MIA, and no one from customer service even acknowledges my email or texts. I’ve never had an experience like this before and am shocked that I’m at the point where I need to write a public review to maybe get a refund or at least an update on where the order I have already paid for may be. Disappointed to say the least.

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Linda
GB

I placed an order in good faith YET... I placed an order in good faith. 6 days later I was checking on the order status, to find out that it was canceled. I went back to the website to look at the product and there were no more King duvet covers. When I place the order there were various colors available. I did not get an email in reference to the item no longer available. When I received a refund, I didn't even get the entire amount. With modern technology you should know whether or not you have the items available for sale. So you were able to have my money yet you sold the item I purchased to another person clearly!! If I was informed earlier I could have went to the website and made a different choice but I wasn't even given that opportunity.

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R. Williamson
GB

I have been charged for a dress that… I have been charged for a dress that has not been shipped. It has been over 2 weeks and the oder status is unfilled and I cannot get anyone to respond when I send texts or emails. The dress is for an upcoming event and I need it or I need it refunded so I can find a dress for the event in time!

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Irvin Lopez
GB

I did not receive my full order nor did… I did not receive my full order nor did I receive any package tracking information and I’ve emailed and have not received any response. I would never order again or recommend to any family or friends

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