Quick, easy and a pleasure to do business with.. I have been a consistent customer of JewelryRoom for some time and I have always been satisfied with my purchases however, recently I had some trouble with the courier service that delivers to my country. The tracking said that my package from JewelryRoom had been delivered but it had not been delivered at all. I was worried that my order had been sent back to the warehouse so I sent a message to JewelryRoom’s customer support service team. Right from the start I found their customer support representative to be very friendly and very helpful and despite the fact that, as it turned out, it wasn’t returned to the warehouse, the customer support representative gave me a refund voucher for the cost of my order anyway. I was delighted by this act of good faith. The customer support service was excellent. Another time, approximately two years ago, one of the rings I had ordered arrived with a small diamond missing from around the centre stone. I took a picture and, again, wrote a message to customer support asking what I should do. Without even a thought, they offered to replace the ring and when I asked where I should send the defective ring, JewelryRoom’s customer support representative told me that I could keep the ring that had the defect as well as the replacement ring. Not many customer support services offer such a service as this! I couldn’t speak more highly of JewelryRoom and their customer support service.

so perfect and so easy I had very short time to get an engagement ring and the 'Jewellery Room' not only helped me to find the one I'd like, they also made sure the engraving and delivery were so fast that I could propose to my partner the day I wanted. He said yes and loved the ring! Maria was so friendly and made me feel calm in such a stressful moment. Thank you Again!

I have shopped on The Jewelry Room I have shopped on The Jewelry Room. com for couple years and have been satified with the service and products bought.

Shipping takes months I purchased my ring set on January 20th 2024, today is March 7th 2024 and I still have not received my order yet. Very disappointed, I'm not sure what's going on. Will update if things work out.

I recieved some damaged rings and… I recieved some damaged rings and reported this to Ed, I am able to return these for a full refund. Ed is always kind and most of the time the jewelry is really nice. I enjoy using this site. Overall I have done alot of business with jewelryroom and plan to continue to do business for years to come.