Kim Moore
AUI have purchased from Jewelry Room many… I have purchased from Jewelry Room many times and have never been disappointed. The postage from USA to Australia was fast and all have arrived safely.
Josephine Stockton
GBI have been doing business with this… I have been doing business with this company for many years. Found most items are excellent and able to sell them well. When I have problems, they respond quickly and will work with me until it is solved. It is highly recommended.
Caron
GBTraveling the website was very easy to do Traveling the website was very easy to do. I did not experience any issues or problems. I have been a Jewelry Room customer for about two years now and review the website almost every day. I like to see what’s new and unusual. I like the “unusual” and discovering a new piece that hasn’t been mass produced. The designers are very creative. I do wish they would offer more than just one or two sizes when it comes to rings. Some of the necklaces and pendants do include the chain, but many don’t. A complete necklace and/or pendant would be well received from their buyers, I know I would most likely buy more of them. I’d like to add that the pictures on the website do NOT do the pieces justice. They are so much prettier and vibrant once you actually see them. Jewelry Room has always been are very open to suggestions and/or comments. When I’ve had an issue, no matter the type, it has always been resolved.
Jennifer
AUThis company has grown to be a company… This company has grown to be a company with high quality items and great customer service. I have been shopping on this site for nearly 4 years and continue to go back so they must be doing something great! Thanks Ed and jewelryroom staff, Well Done! :) I appreciate your efforts immensely
Monica
AUQuick, easy and a pleasure to do business with.. I have been a consistent customer of JewelryRoom for some time and I have always been satisfied with my purchases however, recently I had some trouble with the courier service that delivers to my country. The tracking said that my package from JewelryRoom had been delivered but it had not been delivered at all. I was worried that my order had been sent back to the warehouse so I sent a message to JewelryRoom’s customer support service team. Right from the start I found their customer support representative to be very friendly and very helpful and despite the fact that, as it turned out, it wasn’t returned to the warehouse, the customer support representative gave me a refund voucher for the cost of my order anyway. I was delighted by this act of good faith. The customer support service was excellent. Another time, approximately two years ago, one of the rings I had ordered arrived with a small diamond missing from around the centre stone. I took a picture and, again, wrote a message to customer support asking what I should do. Without even a thought, they offered to replace the ring and when I asked where I should send the defective ring, JewelryRoom’s customer support representative told me that I could keep the ring that had the defect as well as the replacement ring. Not many customer support services offer such a service as this! I couldn’t speak more highly of JewelryRoom and their customer support service.