A recieved a box with a broken item A recieved a box with a broken item. I sent in pictures the second I found it was broken. They had a replacement in the works within 20 minutes of me sending the email. You've gained a customer for life. I was thinking about canceling my subscription due to limited funds but I'm keeping it indefinitely due to your great customer service.

A waste of time Ordered Dec 5 wrong item sent I wanted to return or replace I'm still waiting 30 days later with zero resolution it should not take 30 day Horrible customer service any call I made was hung up on with promises of a call back never happened I WAS a regular customer of Hemper not anymore if this is how its handled I'm disgusted. Save your time and money go elsewhere.

10/10 would recommend Had issues originally receiving the package but Dallas with Customer support was very helpful with a response within the day. Through the protection plan, they were able to resolve the issue. The product itself was amazing! We had the XL Camp Out Box. Definitely worth the price and the protection plan. This set has quickly become our favorite!

I had an item I wanted to buy and add… I had an item I wanted to buy and add to my next order, for convenience, and shipping. I got a quick response that that wasn’t possible, but gave me a credit towards shipping, and clear instructions on how to use it, so, I not only placed my order immediately, but added to it! Thanks for the great customer service

Quick and Helpful I had an issue with my rewards points. I emailed the customer service about it, and received an answer the next day! Not only had the issue been resolved, I was given a few extra points which I greatly appreciated!