Horrible Horrible, has been over a week since I ordered my item, messaged them 3 days ago asking for an update and they tell me they don’t have any control over it since it’s from a different warehouse and now I have to wait another 1-2 weeks for them to ship it. Absolutely ridiculous and the fact I sat in a queue to talk to someone and never got a response to then get asked to fill out a survey on my order when they never responded to my email, phone call or live chat. I sat in the live chat for 8 hours with nobody answering me or joining the chat

Quick and Helpful I had an issue with my rewards points. I emailed the customer service about it, and received an answer the next day! Not only had the issue been resolved, I was given a few extra points which I greatly appreciated!

I had an item I wanted to buy and add… I had an item I wanted to buy and add to my next order, for convenience, and shipping. I got a quick response that that wasn’t possible, but gave me a credit towards shipping, and clear instructions on how to use it, so, I not only placed my order immediately, but added to it! Thanks for the great customer service

meh. I ordered 4 items- only actually shipped one. It took several emails and over two weeks just for the shipping label to be created on the other 3 items and I only got back a bunch of automated messages.

A waste of time Ordered Dec 5 wrong item sent I wanted to return or replace I'm still waiting 30 days later with zero resolution it should not take 30 day Horrible customer service any call I made was hung up on with promises of a call back never happened I WAS a regular customer of Hemper not anymore if this is how its handled I'm disgusted. Save your time and money go elsewhere.