A recieved a box with a broken item A recieved a box with a broken item. I sent in pictures the second I found it was broken. They had a replacement in the works within 20 minutes of me sending the email. You've gained a customer for life. I was thinking about canceling my subscription due to limited funds but I'm keeping it indefinitely due to your great customer service.

Unhelpful and passive aggressive at best Unhelpful and passive aggressive at best. When asked for help with a obvious refund was unable to support my request in any way and was generally about as frustrating as talking to a wall.

A waste of time Ordered Dec 5 wrong item sent I wanted to return or replace I'm still waiting 30 days later with zero resolution it should not take 30 day Horrible customer service any call I made was hung up on with promises of a call back never happened I WAS a regular customer of Hemper not anymore if this is how its handled I'm disgusted. Save your time and money go elsewhere.

great quality & great customer service This has been one of my favorite websites to shop at, sometimes online shopping isn’t always a great experience, but Hemper has not let me down. I’ve been shopping since 2019, and I have tried other places, but nothing compares to the experience and the customer service you get with them. My favorite thing about Hemper is the customer service. They have such an amazing team that clearly cares and makes an effort to help. I highly recommend trying them out.

Customer support is out of this… Customer support is out of this world!!! Great deals on glasswear and accessories and reasonably priced international shipping. I'll not shop anywhere else from now on!!