meh. I ordered 4 items- only actually shipped one. It took several emails and over two weeks just for the shipping label to be created on the other 3 items and I only got back a bunch of automated messages.

I’ve had issues with this company.. I’ve had issues with this company before where I bought something that didn’t work immediately. I put that aside bc I loved the pipe style vape battery so much. It lasts longer than any vape battery so I ordered two more. Received a tampered package (not hempers fault) but it took them over a month to finally send me a replacement. When I got the replacements they weren’t the style I recall ordering and also the battery doesn’t work with most of the cartridges I try. Not spending any more money here. Go elsewhere.

Give dallas a raise Dallas provided top tier customer service!

Overall odd and not great When I sent my initial email, I gave every detail needed to fix the issue. I gave the order number, exactly what product wasn't working...explicit info. However, the response I received clearly showed no one read the actual information I so purposefully included to make this process easier. I was asked to send a picture of the broken glass...but it was not a glass issue. I then explained (again) the vape wouldn't work and I was unsure how a video would help. I was asked to send a video again. I did but explained it made me uncomfortable having a video of me trying to vape because I work in the school system. But also...sending a video to a total stranger is weird and there was no way to not include my face due to the product I was having an issue with. My husband, who works in marketing, also thought it was very odd. I like the website and products but am just kind of thrown off by my customer help experience. I've even told my friends about the site but now...I don't know. Just left a bad taste in my mouth.

Not resolved I I as told I ordered 2 February boxes yet I didn’t. I’ve been a customer for years now and always look forward to receiving my boxes. I have a glass curio cabinet where I display them. Not having one really upsets me.