hasn't arrived, can't track hasn't arrived, cannot track

Faster than expected delivery. The delivery from Bhutan to Korea is not too late and I received a very nice Bhutanese herbal tea. thanks so much.

They were unable to deliver their product to the USA. I bought a bottle of whiskey. They shipped it to the USA via a shipping company that is not able allowed to ship alcoholic beverages to the USA. (DHL) Seriously? That is dumb. And their online chat for support doesn't work. Their agent never responded after several minutes. I would not trust this company again, and I recommend other consumers to think twice before making a purchase with them.

atrocious customer service! The website makes it easy to order. After that, good luck. I placed my order almost two weeks ago. I’ve been asking for shipment status and still have received no information. The link I was initially sent with shipment tracking info yielded nothing. Just a blank screen. Someone replied to my initial inquiry indicating I’d receive a reply subsequently on my shipment status - nothing. I’d rate the customer service as abysmal. Here’s a tip Druksell - when you inform a customer that they shall receive follow up in a specific time frame - it’s a good policy to take action on what you committed to doing!

The best place to find everthing Bhutanese!! The best place to find all Bhutanese products. It has a wide range of products which are undiscovered by the Rest of the world. From the organic food items to local handmade crafts- all in one place for buying products from Bhutan