Awful experience Awful experience. Ordered products worth £200 with next day delivery. Was told that next day delivery doesn’t really mean that and that it takes 1-3 days to process an order. So they refunded me £20. Then nothing. Silence. Just happily taking my £180 and refusing the cancel because the order has been sent to the warehouse. Complaining gets you nowhere because they simply refuse to be reasonable or have systems in place that allow you to do whatever every other commercial company can do which is cancel orders and refund when they have messed up. The process to return the products is so overly convoluted that no one is doing it to get the refund and by the sounds of other reviews the products are not great anyway. I have contacted my bank to have them take action to get my money back. This feels like a scam.

Never Again I have never written a bad review before writing this one. I purchased a full shaving kit for my son for Christmas in November 2023. We received the product- no problem there. However, 1 month later a withdrawal was taken from my credit card of $52. I contacted Manscaped and they stated I had signed up for on-going products. I stated this is absolutely incorrect. I rang my bank and they advised me that they see this problem a lot with this company. They automatically sign you up for a subscription. I cancelled my credit card to avoid further withdrawals. Today, 25/4 (4 months later), I received my refund of $52. I had to write over 6 emails to ensure this payment was made. It came down to principal in the end. Never again!!!

Good whilst is lasted.... It was a very good product whilst it lasted, but it broke after a couple of months, you expect a much better shelf life for the price they are charging. I have since bought a much cheaper alternative which has outlasted it.

Where’s my shaver? Ordered a Premium package a month ago, still waiting………….Nothing but blame shifting from customer service. 15/01/2024 Package finally arrived, very happy with the product itself. Good build quality and nicely packaged. Just hope orders get processed more efficiently when I order replacement parts.

Excellent customer service and great product! Excellent customer service and great product. My charger stopped working so I sent an email at 7pm on a Saturday, not expecting a response until during the week, but received a reply 50 minutes later offering a free replacement which arrived in no time at all. Couldn't be happier. Thanks! Matty