Customer service was excellent in… Customer service was excellent in sorting out a replacement spring for my coilover kit. Quick responses and shipped out the same day.

Customer service? Where? Ordered a set of spacers for my Audi A4 b6, rears didn’t sit flush to the hub, contacted them and they expected me to pay for postage back for an item they shouldn’t be selling???? being unfit for the purpose they advertised. I was also told through email that no where on their site does it state they fit my car, but in order to get to the product i purchased, I had to choose my car from their list of vehicles….. nice try. I had already taken screenshots of the item on their site and had done a video of me selecting my vehicle from their drop down list and being brought to the item I had purchased. Luckily with all my evidence and the fact that I had paid through Clearpay, I got a full refund from Clearpay. Spacers are now sat in my shed. The return policy is an absolute joke and makes it virtually impossible to return items. Oh and it was definitely you who I purchased it off, I also have all the emails, photos and videos before you pull the ‘we don’t have any record of sale or any emails off you’ excuse. Edited: that’s incorrect, no one offered to pay for return shipping, I have all the emails and in non of them does it say anywhere you covering cost of return. In actually fact I got list of ‘terms and conditions’ to meet in order to return the items. Your return policy states if item has been fitted to a vehicle it can not be returned, so me simply trying to fit the spacer to the hub to find it didn’t fit actually made my return impossible under you conditions of return. Like I said previously, you make it impossible to return items. I’m not engaging in any more communication with you, as far as I’m concerned, you should of rectified it when I contacted you. The review stands.

Stance + Ultra Coilovers, Good Customer Service I ordered a set of stance + Ultra coilovers and had them fitted a year ago. They provide a good ride and plenty of adjustment for lowering the vehicle. I have them lowered all the way which I think may have caused some increased wear but I emailed stance and got a very fast reply with a new set of shocks sent out within a day of emailing

Stance UK was great when I 1st bought… Stance UK was great when I 1st bought my wheels back in 2016. I have just recently got in contact regarding a situation and they was very quick to respond and help me out. Couldn't fault the service and helpfulness.

Good customer service Good customer service. Bought some parts and had accidentally bought two sets of bolts that were different sizes. Whoever processed the order noticed this and contacted me to rectify the issue. Parts still arrived within 2 and a half days of ordering and were well packaged.