I hope my daughters dress come by… I hope my daughters dress come by tomorrow 4-14-23 It’s her prom and she’s been stressing, the girl in the Santa ana, Main Place Mall shop said it should come hasn't yet. Yeah I paid for express shipping and was told UPS delivers so it should be here by today the 13th. 2days ago My daughter called a she said their original method of delivery had changed she didn’t know why, so there taking longer 😑 I pray it’s here and everyone else waiting gets theirs to. Not good business practices, and girlfriend working the shop. you should be honest with delivery times, makes you look flaky and unprofessional, Don’t go down for your owners, not worth it. Praying for all you waiting on thier dress…. blessings🙏🏼😊

The dress exceeded my Expectations The dress exceeded my Expectations. Also the delivery was right on time. I’m 7 months pregnant and was easy to put on over my head, and adjust to tie the back. The length was perfect and flowy for my maternity photos. Also happy because it’s elegant enough for any special occasions I’ll have post birth!

If I could choose a negative start I… If I could choose a negative star I would. This is by far the WORST customer service I have ever experience. I’ve sent multiple emails and attempted to contact via chat option for a return process. I have not received ONE response aside from their automated messages which is extremely unhelpful. I spent almost $300 and the ONLY offer store credit which is not appropriate as their clothing is so expensive and the event I needed the outfit for has passed. I have no use for any other outfits the offer. The order was not shipped on time, I had to download an app to track the order. I can’t find a customer service phone number to dispute this. I can’t get a response from the store. They don’t even provide clear a clear return process, where to ship the items to. DO NOT PURCHASE FROM THIS STORE IT IS A SCAM!!!!!!!!!!!!!!!!!

I WAS very excited about my order (big mistake) I was very excited about my order. I bought 2 dresses for a total over $100. I inquired by email twice and called numerous times where I had left two messages and I have not had any response from the Faeriesty Team. If I don't see that my order has shipped within the 15 business day time frame I will dispute the charge with my bank as fraud. The horrible customer service is inexcusable for a company with such a large following on social media and many positive reviews. I fully expect someone to reach out, but if not, I have every intention of making this a big deal. $100 is not a small amount of money.

Wonderful Wonderful Prices are affordable, clothes are cute and decent quality, sizing is on point and delivery is usually even quicker than estimated. Love it! Only wish there was free shipping after spending x amount of money.