Be very careful with the Mercari… Be very careful with the Mercari platform itself when buying or selling. The company’s A.I. Bot scans ads and transactions for activity that could be ‘construed’ as a violation thus prohibited conduct. The system will then simply shut-down your account and attempt to freeze your funds. - Escalating the situation to a human/customer service has no bearing or influence at all. - It almost seems like this is one of Mercari’s revenue streams is to shut-down account and keep your funds. I highly recommend using other well known and trustworthy platforms instead.

Goodbye Mercari I've been using Mercari for years and am going to have to stop. You are trying to attract sellers but losing buyers with these new fees. A whole $15 on top of the purchase price and shipping??? This is not going to end well..

I have twice purchased items on Mercari… I have twice purchased items on Mercari & I didn’t receive either one. The first time was many years ago & the seller immediately refunded me, admitting she had been unable to send the item. For my recent purchase, the seller is not responding & since it was over 4 days since the order was marked fulfilled by her, Mercari won’t help me. YOU ONLY FOUR DAYS!!

Definitely not a good shopping experience Wow, are these people for real? on their website It says we ship to the 50 states I live in Alaska and one of those 50 states they say they don’t ship to Alaska. They only ship to the 50 states WTH I cannot believe this must be these people didn’t go to school. they charge my credit card. I have not got a shipping confirmation yet, they keep going round and round. I cannot even message the seller. It is grayed out. I want everyone to know that they should shop elsewhere. This is not a good buyer site. Called seven of their customer service numbers and you cannot talk to anyone. I will not give out my phone number to these people. Other reviewers say they call your number once they get it and harass you I can believe it.

BEWARE Mercari does NOT support… BEWARE Mercari does NOT support sellers. If a buyer lies and says you sent them a rock instead of a gold necklace, Mercari will side with the buyer and the seller will be at a loss. No matter what the seller does, not matter what evidence the seller has, they do not care about the sellers… because they make money off the buyers. Also, their buyer fees are super high. Mercari does not care… I repeat, they do not care about sellers at all!!! Save yourself a headache, your money, and your product and go to Poshmark instead, they are fair and treat buyers and sellers with respect and dignity.