Be very careful with the Mercari… Be very careful with the Mercari platform itself when buying or selling. The company’s A.I. Bot scans ads and transactions for activity that could be ‘construed’ as a violation thus prohibited conduct. The system will then simply shut-down your account and attempt to freeze your funds. - Escalating the situation to a human/customer service has no bearing or influence at all. - It almost seems like this is one of Mercari’s revenue streams is to shut-down account and keep your funds. I highly recommend using other well known and trustworthy platforms instead.

I don’t like Mercari anymore I don’t like Mercari anymore because I noticed some extra fees. I was purchasing an item this week and noticed how the price increased when checking out due to some junk fees. I noticed that Mercari now charges fees for transaction, and payment processing, which increases the item’s price a bit much. On the other hand, other platforms, such as eBay, and Etsy, only charge sales tax and shipping because the transaction fee is paid by the sellers and not the buyer. I left Mercari. What a pitty cuz I just to buy on Mercarí.

For sellers…when listing and item and… For sellers…when listing and item and adding a brand that is not on Mercari’s list it tells you that it’s “Pending review”. Well apparently Mercari is not reviewing these brands. I happened to see a listing from last year that still shows pending review and when i contacted mercari they do not have the ability to review the brand. Them remove that function if it does not work.

False Advertising I purchased a necklace listed as an authentic Tiffany and Co. brand. In January of this year. It is now April and the silver on the necklace is tarnished. Because their policy is 15 days you have to make a complaint they can’t do anything about it at all. Not even investigate and message the seller about false advertising. A real Tiffany necklace will probably not tarnish at 15 days but did at 4 months. Ridiculous. I do not trust Mercari anymore as it appears there is no way for them to regulate the sellers items and advertising

All of the sudden I could not send a… All of the sudden I could not send a message or offer to a seller on an item I wanted. I didn't really care for that as I had not done anything wrong or inappropriate. I had made a comment on the boots that they needed new soles, even though the seller listed as in good condition. After a month + that comment was not approved. Today, when trying to make an offer I was informed I could not contact the seller or make comments. So I deleted my account in response. Good luck with your business model as it certainly put me off. Deleting your app and leaving this review. Stan Horstman in Norcal