I have twice purchased items on Mercari… I have twice purchased items on Mercari & I didn’t receive either one. The first time was many years ago & the seller immediately refunded me, admitting she had been unable to send the item. For my recent purchase, the seller is not responding & since it was over 4 days since the order was marked fulfilled by her, Mercari won’t help me. YOU ONLY FOUR DAYS!!

Seller beware! Seller beware!! I sold an authentic perfume which I have a receipt for proving it came from an authorized retailer. Upon receiving it the buyer claimed it was fake based only on it "not smelling right" and asked Mercari for a refund/return. Mercari said they were initiating a "review". There is no way to contact Mercari or add your side of the story to the review. Within a couple hours they ruled that the item was "not as listed" despite buyer images looking exactly like my listing images so clearly it was the same item I was advertising for sale. Mercari did not reach out to me for my evidence, side of the story, or proof of authenticity, which I would have happily provided. So the buyer is returning it after using some of it. I am out the cost of my packaging materials, and now have an item with less product in it that has been deemed inauthentic by Mercari despite being 100% legit. Glad it was an inexpensive item that I learned my lesson on.

The online pawn shop with service and processing fees!!!!! Mercari use to be the best place to buy and save some money. This processing fees and service fees defeat the purpose of buying a used cheaper item. Today I wanted to buy an item that was $300 dollars because brand new in Amazon was $400 dollars, anyhow upon check out my total balance was $375 dollars. At this price I'm not saving anything might as well buy it new with warranty for almost the same price. I don't know who in their administration thought it was a good idea to shove all these fees to the buyer face when it use to be a thing for every seller a "service fee". which made sense. I'm glad there's other shopping platforms online for example ebay, offer up, poshmark, Amazon etc..., because Mercari is a thing from the past, and they did it all to themselves. It was fun while it lasted.

I have made 5 transactions in the past 2 weeks I have made 5 transactions in the last 2 weeks on Mercari. All went smoothly until the last one, when a subwoofer arrived that wasn't packed to well and was damaged. I contacted Mercari and customer service was awesome. Yes, there is payment processing fees and service fees, but I still paid less on Mercari than I would have on eBay. One of my purchases was a fairly new Denon Networking 7.1 receiver was $75 plus $40 shipping. The thing is absolutely amazing and weighs 30 lbs On eBay it was $175 plus $50 shipping! I'll pass

0 STARS!! Scam for sellers. 0 STARS!!! NO SELLER PROTECTIIN!!!! I have been selling my estate online after selling my house and moving my lifelong treasures into storage and then Into a local shop since Dec 2020. In 4.5 years I have had 4 buyers say items broke, 3 showing no photi proof of actual item. Items totaled a bit over 600$. I was not once reimbursed even showing photos my shipping methods were consistent with "MERCARI'S POLICY." BUYER'S RETURN IS HONORED REGARDLESS OF REASON. I am reviewing now due to my 300$ ring sale being returned due to buyer's "Need to prioritize expenses." THERE IS NO POLICY HONORED OR SAFETY FOR SELLERS. We spend hours photographing, packaging, polishing, etc and loose or sake and often the entire worth of our item if the buyer claims it is broken as law states one cannot mail (return) broken items. LOOK DEEPER THAN TGE 0 SELLING FEES. I BELIEVE MERCARI IS PURCHASING OUR VALUABLE ITEMS AND STEALING THEM. 0 SELLING FEE, COME ON MERCARI!!!!!! PROTECT THE PEOPLE KEEPING YOU IN BUSINESS, HOWEVER WE ARE ACTUALLY DOING THIS. SCAM COMPANY! -OWLHEART111....5STAR SELLER