I have twice purchased items on Mercari… I have twice purchased items on Mercari & I didn’t receive either one. The first time was many years ago & the seller immediately refunded me, admitting she had been unable to send the item. For my recent purchase, the seller is not responding & since it was over 4 days since the order was marked fulfilled by her, Mercari won’t help me. YOU ONLY FOUR DAYS!!

I have made 5 transactions in the past 2 weeks I have made 5 transactions in the last 2 weeks on Mercari. All went smoothly until the last one, when a subwoofer arrived that wasn't packed to well and was damaged. I contacted Mercari and customer service was awesome. Yes, there is payment processing fees and service fees, but I still paid less on Mercari than I would have on eBay. One of my purchases was a fairly new Denon Networking 7.1 receiver was $75 plus $40 shipping. The thing is absolutely amazing and weighs 30 lbs On eBay it was $175 plus $50 shipping! I'll pass

For sellers…when listing and item and… For sellers…when listing and item and adding a brand that is not on Mercari’s list it tells you that it’s “Pending review”. Well apparently Mercari is not reviewing these brands. I happened to see a listing from last year that still shows pending review and when i contacted mercari they do not have the ability to review the brand. Them remove that function if it does not work.

Bad shipping services Ordered a robe 6 days ago tomorrow will be 7 days and still have not received it. Now I know it was $3.99 shipping. Will not order again from Mercari. It is $3.99 Shipping & Payments $3.99 3+ days from Virginia and then it has a processing fee and another Fee. Done with Mercari!

Seller beware! Seller beware!! I sold an authentic perfume which I have a receipt for proving it came from an authorized retailer. Upon receiving it the buyer claimed it was fake based only on it "not smelling right" and asked Mercari for a refund/return. Mercari said they were initiating a "review". There is no way to contact Mercari or add your side of the story to the review. Within a couple hours they ruled that the item was "not as listed" despite buyer images looking exactly like my listing images so clearly it was the same item I was advertising for sale. Mercari did not reach out to me for my evidence, side of the story, or proof of authenticity, which I would have happily provided. So the buyer is returning it after using some of it. I am out the cost of my packaging materials, and now have an item with less product in it that has been deemed inauthentic by Mercari despite being 100% legit. Glad it was an inexpensive item that I learned my lesson on.