BEWARE Mercari does NOT support… BEWARE Mercari does NOT support sellers. If a buyer lies and says you sent them a rock instead of a gold necklace, Mercari will side with the buyer and the seller will be at a loss. No matter what the seller does, not matter what evidence the seller has, they do not care about the sellers… because they make money off the buyers. Also, their buyer fees are super high. Mercari does not care… I repeat, they do not care about sellers at all!!! Save yourself a headache, your money, and your product and go to Poshmark instead, they are fair and treat buyers and sellers with respect and dignity.

Goodbye Mercari I've been using Mercari for years and am going to have to stop. You are trying to attract sellers but losing buyers with these new fees. A whole $15 on top of the purchase price and shipping??? This is not going to end well..

Seller beware! Seller beware!! I sold an authentic perfume which I have a receipt for proving it came from an authorized retailer. Upon receiving it the buyer claimed it was fake based only on it "not smelling right" and asked Mercari for a refund/return. Mercari said they were initiating a "review". There is no way to contact Mercari or add your side of the story to the review. Within a couple hours they ruled that the item was "not as listed" despite buyer images looking exactly like my listing images so clearly it was the same item I was advertising for sale. Mercari did not reach out to me for my evidence, side of the story, or proof of authenticity, which I would have happily provided. So the buyer is returning it after using some of it. I am out the cost of my packaging materials, and now have an item with less product in it that has been deemed inauthentic by Mercari despite being 100% legit. Glad it was an inexpensive item that I learned my lesson on.

False Advertising I purchased a necklace listed as an authentic Tiffany and Co. brand. In January of this year. It is now April and the silver on the necklace is tarnished. Because their policy is 15 days you have to make a complaint they can’t do anything about it at all. Not even investigate and message the seller about false advertising. A real Tiffany necklace will probably not tarnish at 15 days but did at 4 months. Ridiculous. I do not trust Mercari anymore as it appears there is no way for them to regulate the sellers items and advertising

I have twice purchased items on Mercari… I have twice purchased items on Mercari & I didn’t receive either one. The first time was many years ago & the seller immediately refunded me, admitting she had been unable to send the item. For my recent purchase, the seller is not responding & since it was over 4 days since the order was marked fulfilled by her, Mercari won’t help me. YOU ONLY FOUR DAYS!!