Definitely not a good shopping experience Wow, are these people for real? on their website It says we ship to the 50 states I live in Alaska and one of those 50 states they say they don’t ship to Alaska. They only ship to the 50 states WTH I cannot believe this must be these people didn’t go to school. they charge my credit card. I have not got a shipping confirmation yet, they keep going round and round. I cannot even message the seller. It is grayed out. I want everyone to know that they should shop elsewhere. This is not a good buyer site. Called seven of their customer service numbers and you cannot talk to anyone. I will not give out my phone number to these people. Other reviewers say they call your number once they get it and harass you I can believe it.

I have twice purchased items on Mercari… I have twice purchased items on Mercari & I didn’t receive either one. The first time was many years ago & the seller immediately refunded me, admitting she had been unable to send the item. For my recent purchase, the seller is not responding & since it was over 4 days since the order was marked fulfilled by her, Mercari won’t help me. YOU ONLY FOUR DAYS!!

False Advertising I purchased a necklace listed as an authentic Tiffany and Co. brand. In January of this year. It is now April and the silver on the necklace is tarnished. Because their policy is 15 days you have to make a complaint they can’t do anything about it at all. Not even investigate and message the seller about false advertising. A real Tiffany necklace will probably not tarnish at 15 days but did at 4 months. Ridiculous. I do not trust Mercari anymore as it appears there is no way for them to regulate the sellers items and advertising

Be very careful with the Mercari… Be very careful with the Mercari platform itself when buying or selling. The company’s A.I. Bot scans ads and transactions for activity that could be ‘construed’ as a violation thus prohibited conduct. The system will then simply shut-down your account and attempt to freeze your funds. - Escalating the situation to a human/customer service has no bearing or influence at all. - It almost seems like this is one of Mercari’s revenue streams is to shut-down account and keep your funds. I highly recommend using other well known and trustworthy platforms instead.

Mercari frequently updates its… Mercari frequently updates its policies, such as adjusting shipping prices, and initially required sellers to manually update their listings to reflect these changes, which seemed questionable. Lately, Mercari has stopped charging sellers selling fees, instead shifting the cost to buyers. This change has made buyers less willing to pay for service fees on top of shipping and taxes, resulting in fewer sales. Additionally, Mercari now charges sellers a $2 fee for withdrawing any amount of balance, every.single. time, which is excessive!! When buyers stop making purchases on Mercari, sellers don't make sales, which means Mercari doesn't earn any revenue. Bad decision Mercari.