Mercari's New Policy Sucks :)! I've had Mercari for a few months now. Purchased and sold. I'm quite honestly always on the app, looking for certain things to buy. I have only purchased one thing since the new policy because they are actually stealing from the users. Item was $50 and ended up paying $67. Shipping was only $3.99 of that cost. Outrageous fees are the norm that just randomly change. It's absolutely horrendous and a scummy platform. Use eBay or literally anything else at this point. It's not worth it until something changes.

Seller beware! Seller beware!! I sold an authentic perfume which I have a receipt for proving it came from an authorized retailer. Upon receiving it the buyer claimed it was fake based only on it "not smelling right" and asked Mercari for a refund/return. Mercari said they were initiating a "review". There is no way to contact Mercari or add your side of the story to the review. Within a couple hours they ruled that the item was "not as listed" despite buyer images looking exactly like my listing images so clearly it was the same item I was advertising for sale. Mercari did not reach out to me for my evidence, side of the story, or proof of authenticity, which I would have happily provided. So the buyer is returning it after using some of it. I am out the cost of my packaging materials, and now have an item with less product in it that has been deemed inauthentic by Mercari despite being 100% legit. Glad it was an inexpensive item that I learned my lesson on.

I have made 5 transactions in the past 2 weeks I have made 5 transactions in the last 2 weeks on Mercari. All went smoothly until the last one, when a subwoofer arrived that wasn't packed to well and was damaged. I contacted Mercari and customer service was awesome. Yes, there is payment processing fees and service fees, but I still paid less on Mercari than I would have on eBay. One of my purchases was a fairly new Denon Networking 7.1 receiver was $75 plus $40 shipping. The thing is absolutely amazing and weighs 30 lbs On eBay it was $175 plus $50 shipping! I'll pass

I have used Mecari for 3 years I have used Mecari for 3 years now and have about 200 purchases from them. The biggest problem I have with this platform is the buffering I experience on a weekly basis where I can't even get in. Secondly they just added fees which makes buying more expensive. The products are great, the platform needs work. If there is a problem, there's nobody to contact and believe me, I have tried. I have slowed down my buying because adding fees to me is just wrong. They are making an added profit off of what I buy which before, there weren't any of these fees. End of the day, I think they are cutting their nose off to spite their face. I've spent money with them, now not so much anymore.

BEWARE Mercari does NOT support… BEWARE Mercari does NOT support sellers. If a buyer lies and says you sent them a rock instead of a gold necklace, Mercari will side with the buyer and the seller will be at a loss. No matter what the seller does, not matter what evidence the seller has, they do not care about the sellers… because they make money off the buyers. Also, their buyer fees are super high. Mercari does not care… I repeat, they do not care about sellers at all!!! Save yourself a headache, your money, and your product and go to Poshmark instead, they are fair and treat buyers and sellers with respect and dignity.