I filed a warranty claim, they broke my scooter and returned it back I have handed over the scooter to noon team on 19th March in a perfect condition for a warranty claim. The battery was just overheating while using it during day time, therefore I returned it to noon for warranty claim. On 14th April, I have received the scooter with its screen broken and the back wheel is punctured! That is beside lots of scratches all over the scooter body. It worth mentioning that I received a phone call from the warranty claim team few days after picking up the scooter, they told me that the scooter is working but the back wheel is out of air. At that time I didn’t think that the situation is as shown in the attached images. I thought that the wheel leaked some air during transportation and I told them to proceed with fixing the battery issue. However later one, the service center refused to fix it which I now understand after I saw the damages on the scooter that I am sure it had happened during noon transportation or in your stores. At the end, when I filed a complaint for the above, they replied saying sorry we can’t help you!!! I will never buy anything from noon again and strongly advise people not to do.

unbelievably bad unbelievably bad. The driver called me but I was otherwise engaged in the bathroom. The order was cancelled because I didn't answer. I messaged the help centre and they just told me if the driver cant confirm the address by phone they leave and cancel the order. What if I was on a serious call? What if I wasn't with my phone at that point. This was a so called " rocket" order. ie same day! I needed what I ordered today! terrible terrible terrible service from all involved.

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cheating company very bad experience related to this company very bad customer service if there's zero star i will put it.i emailed them over 15 email's & the problem still unsolved & the they promise to call me back & of course don't happened in addition to thier low quality products & not typical as described even the seller is noon itself . this complain regarding noon uae the worst of all

The worst customer service I ever experienced They send a shampoo instead of a apple watch, they took my money never been refound. I will never imagine to go trough this situation the amount of stress. Nothing it's been done from their side a sincerely advice everyone not to use noon anymore and after reading and understanding that this been happen to other people to. I will escalate this issue to ministry of economy and report this to the police. Its unbelievable how come in 2024 I company this big can treat their customers this way.