I have just recently spent $1300 on… I have just recently spent $1300 on their website and they have took the money out of my account and I still have not got a order number or a tracking number and I got overnight shipping and I’ve been trying to get in contact with them for the past two days can anybody help me with a contact number instead of an email or a certificate to send in to them because they are not replying back

BudgetCues as a company is a level of incredible umatched by others Let me start by saying the level of service I got from the BudgetCues team was absolutely incredible and I will definitely be doing future business with them. This is a bit of a story, but I ordered a new Meucci Casino-7 in spades with an uncoated wrap. Unfortunately when it arrived it was the wrong model. I contacted BudgetCues and worked with Julia. She and her whole team made everything right without missing a beat. I was able to get the original cue out the door the same day she and the team contacted me. At the same time they already had my replacement cue over to Meucci to finish the custom job. After that it showed up 3 days later. I am so thankful and impressed with the level of service I received. I will NOT hesitate to do further business or to recommend BudgetCues to others. The cue itself is amazing. I own multiple cues from multiple brands. The way this plays is amazing. It has such a soft feel with such a high level of control. It is also one of the most beautiful cues I now own. I am still getting compliments about it. Thank you once again to Julia and the BudgetCues team. You've definitely gained a lifelong customer

Wonderful Perfect transaction Wonderful Perfect transaction! Super Fast shipping! Extremely helpful most Excellent customer service Thank you guys so Very Much for everything!

Good Thank you for making shopping online easier! The only thing I would recommend is more information for people (mostly wives 🙂 buying gifts that know nothing about pool or the equipment that they are buying. Although he still hasn't used his stick, overall he was very happy. TY

BudgetCues.com (AKA Budget Billiards) Horrible Customer Service Budget Cues (AKA Budget Billiards) sent a different cue bag than the one I ordered, a cheaper one of course, then would not answer emails requesting help. On top of that, their voice number would not take a message even though the recording said it would. Worst customer experience I can imagine. And I should have never used Paypal which was no help whatsoever resolving the issue. In fact, I will never use budgetcues.com (Budget Billiards), or Paypal for online shopping again. I would suggest that you stick with larger vendors with active customer service channels, and credit cards with a dispute resolution process that is backed by a normal customer service team. If you chose Budget Cues, you'll get the Budget experience, and I wish you best of luck getting what you paid for.