I recently ordered fenders for my… I recently ordered fenders for my Gotham bike and came off as bit of an @ss. Lou helped to sort everything out and went above and beyond to prove to me that their customers and the Priority Bicycles experience means everything to them. If I had looked around before posting, I would have seen that fenders are expensive. Period. PB's costs are very much in line w/what is out there and truthfully - even with shipping costs they still fall in a very comparable price comparison if not cheaper. My nose was not rubbed into my ignorance at all. Lou quickly sought to sooth my nerves and address my concerns. I truly adore this bicycle community!

They were awesome customer service… They were awesome customer service support making sure a problem was resolved promptly!!!

Great E-bike Great company and customer service. Great E-bike ! We have two other E-bikes and this one is by far the best one we own. Love the belt drive and internal shifting. I had a slight issue with the bike and customer service was no less than amazing. I rate the bike a 10 and customer service a 12.

Attentive & Prompt response We just needed to purchase a kick stand. Priority Bicycles was quick to respond to our request and mail the kick stand. The kick stand arrived promptly. [This is especially important because the bike needing a kick stand replacement was located Kwajalein Island in the Marshall Islands]. Regular mail takes 3-6 weeks to arrive so it was for helpful that Priority sent this right away. Thanks.

Great Company We own 3 Priority bikes the 600x, the Apollo and an E-Current with each bike being stellar and absolutely problem free. Thanks!