Not bad for an Online retailer. Bike and pedals arrived on time, as described, and at a more reasonable price point than other places I looked. Bike was well set up, considering it was put into a box and shipped cross country. I've ordered parts fro Jensens before and had a similarly positive experience.

Jenson USA is hands down best place for… Jenson USA is hands down best place for cycling purchases. I'm on my 4th bike from them and just in last 2 months my friends purchased 5 bikes from my recommendation. They all have the same thing to say! "Jenson USA is AWESOME

Probably the largest selection in the business Jenson USA has been my main source for bicycle items due to their excellent website, vast selection, and prompt processing and shipment. The only negative this time was that one item was out of stock but that happens occasionally and they will send an email when it is available.

Great product received promptly Reviews by others helped me choose the right product. Items I wanted were in stock in my preferred size and color. Items promptly shipped/received and arrived in perfect condition.

Frustrating lack of service Ordered some parts for delivery. Apparently they messed up with the shipping label, got a notification from USPS that it couldn't be delivered and was being returned to sender. Mistakes happen, I understand. I called Jenson to see what could be done and they said I could just buy the parts in person since I would be passing near their warehouse. When I got there, they said I would still have to buy it again via the website. No cell reception, so they pointed me to a laptop. Quickly pulled up the items I needed and turned to ask the guy at the desk how long it would take, and he was gone. He and others were in a room off the lobby. My friend tried waving to then through the window, but they just looked at him and ignored him. Plenty of other places to buy parts that actually want to help you.