Not bad for an Online retailer. Bike and pedals arrived on time, as described, and at a more reasonable price point than other places I looked. Bike was well set up, considering it was put into a box and shipped cross country. I've ordered parts fro Jensens before and had a similarly positive experience.

I’ve been using Jenson USA for many years. I’ve been using Jenson USA for many years and always liked the selection of items, reasonable prices and great service. I had to return the last purchased item, and the process was very smooth with the refund posted to my credit card one day after the item was delivered to the company.

Excellent Experience Excellent Experience. Sale price item, quick shipping to Canada for an excellent price. For sure will buy again, if the right items become available.

Assembly incorrect. Bike was received just fine. The front tire was put on backwards and against the direction it should have been. The rear derailleur needs to be tuned as the shifting is off. I shouldn’t have to pay to have my bike corrected when coming from an online bike store. Please train your assemblers better.

Wrong item pictured I ordered Endura bibshorts and got bibtights. The page I ordered from showed the bibshorts. I paid return shipping and waited a week to receive the order until I realized the mistake. I reported the error but after a couple of weeks the correct image was not corrected.