Assembly incorrect. Bike was received just fine. The front tire was put on backwards and against the direction it should have been. The rear derailleur needs to be tuned as the shifting is off. I shouldn’t have to pay to have my bike corrected when coming from an online bike store. Please train your assemblers better.

So happy with my first time experience The buying process was so easy and the delivery came faster than expected even though I live in Puerto Rico. The item was beyond quality and they also gave me a little gift! Definitely I'm buying again with Jenson.

KS seat post oil cartridge came non… KS seat post oil cartridge came non functioning right out of the box. Jeff from customer service texted me and made sure I was taken care of. To my surprise, a replacement was sent overnight. Totally unexpected and gratefully was back in the saddle. Super customer service.

Jenson always rocks my world Jenson always rocks my world, knowledgeable and helpful staff, good selection and fair prices, and since I live in Southern California I get my order in two days. What’s not to like. I’ve had nothing but good experiences with jenson for 25 years.

Not bad for an Online retailer. Bike and pedals arrived on time, as described, and at a more reasonable price point than other places I looked. Bike was well set up, considering it was put into a box and shipped cross country. I've ordered parts fro Jensens before and had a similarly positive experience.