Process was very straightforward Process was very straightforward, pricing was great - thumbs up. I only wish there were more affordable shipping options to Canada, but that's not Jenson's fault!

Darren is awesome! *********** Darren is awesome. His customer skills are way past 10 stars. Double it! Give him a raise! He alone kept me to stay as a JensonUSA.com loyal customer. I called 57 times in two days. No response back from the technology to human disconnect at JensonUSA.com number.

Probably the largest selection in the business Jenson USA has been my main source for bicycle items due to their excellent website, vast selection, and prompt processing and shipment. The only negative this time was that one item was out of stock but that happens occasionally and they will send an email when it is available.

Jenson always rocks my world Jenson always rocks my world, knowledgeable and helpful staff, good selection and fair prices, and since I live in Southern California I get my order in two days. What’s not to like. I’ve had nothing but good experiences with jenson for 25 years.

Frustrating lack of service Ordered some parts for delivery. Apparently they messed up with the shipping label, got a notification from USPS that it couldn't be delivered and was being returned to sender. Mistakes happen, I understand. I called Jenson to see what could be done and they said I could just buy the parts in person since I would be passing near their warehouse. When I got there, they said I would still have to buy it again via the website. No cell reception, so they pointed me to a laptop. Quickly pulled up the items I needed and turned to ask the guy at the desk how long it would take, and he was gone. He and others were in a room off the lobby. My friend tried waving to then through the window, but they just looked at him and ignored him. Plenty of other places to buy parts that actually want to help you.