KS seat post oil cartridge came non… KS seat post oil cartridge came non functioning right out of the box. Jeff from customer service texted me and made sure I was taken care of. To my surprise, a replacement was sent overnight. Totally unexpected and gratefully was back in the saddle. Super customer service.

Darren is awesome! *********** Darren is awesome. His customer skills are way past 10 stars. Double it! Give him a raise! He alone kept me to stay as a JensonUSA.com loyal customer. I called 57 times in two days. No response back from the technology to human disconnect at JensonUSA.com number.

I will always go through Jensen due to… I will always go through Jensen due to the fact if you ever need help with what part you need, you can always contact them directly and they will guide you to the right product.

Assembly incorrect. Bike was received just fine. The front tire was put on backwards and against the direction it should have been. The rear derailleur needs to be tuned as the shifting is off. I shouldn’t have to pay to have my bike corrected when coming from an online bike store. Please train your assemblers better.

Item was as described only issue was I… Item was as described only issue was I paid for a two day delivery and end up taking over 8 days for my item to arrived. I’ve bought stuff here before, guys over the phone always eager to help out. I will continue buying here and also recommended to my fellow riders.