FAST turnaround on orders Had what I needed when I needed it, easy to use site, FAST delivery up into Canada, even with CA/US exchange, prices were competitive.

Great product received promptly Reviews by others helped me choose the right product. Items I wanted were in stock in my preferred size and color. Items promptly shipped/received and arrived in perfect condition.

Assembly incorrect. Bike was received just fine. The front tire was put on backwards and against the direction it should have been. The rear derailleur needs to be tuned as the shifting is off. I shouldn’t have to pay to have my bike corrected when coming from an online bike store. Please train your assemblers better.

Process was very straightforward Process was very straightforward, pricing was great - thumbs up. I only wish there were more affordable shipping options to Canada, but that's not Jenson's fault!

Outstanding customer service at Jenson. Jenson has been outstanding to work with through my issues, my bike came delivered on time as expected...only issues were that the left hand grip punched through the shipping box and ruined/ cracked the grip also upon further inspection the rear hub had been assembled wrong and the freehub body didn't spin squarely which made the chain pop off the chain rings on the cassette whenever you backpedalled. I contacted the JensonUSA team and they asked me to take the bike to a local shop to get evaluated. Long story short....they refunded my bill for a new hub and wheel build within 10 hours and also sent me a brand new pair of grips with no questions asked. I look forward to buying my next bike through JensonUSA. They have outstanding customer service 👏 👌 👍 Thanks guys!!