Jenson USA is hands down best place for… Jenson USA is hands down best place for cycling purchases. I'm on my 4th bike from them and just in last 2 months my friends purchased 5 bikes from my recommendation. They all have the same thing to say! "Jenson USA is AWESOME

Jenson always rocks my world Jenson always rocks my world, knowledgeable and helpful staff, good selection and fair prices, and since I live in Southern California I get my order in two days. What’s not to like. I’ve had nothing but good experiences with jenson for 25 years.

Frustrating lack of service Ordered some parts for delivery. Apparently they messed up with the shipping label, got a notification from USPS that it couldn't be delivered and was being returned to sender. Mistakes happen, I understand. I called Jenson to see what could be done and they said I could just buy the parts in person since I would be passing near their warehouse. When I got there, they said I would still have to buy it again via the website. No cell reception, so they pointed me to a laptop. Quickly pulled up the items I needed and turned to ask the guy at the desk how long it would take, and he was gone. He and others were in a room off the lobby. My friend tried waving to then through the window, but they just looked at him and ignored him. Plenty of other places to buy parts that actually want to help you.

Outstanding customer service at Jenson. Jenson has been outstanding to work with through my issues, my bike came delivered on time as expected...only issues were that the left hand grip punched through the shipping box and ruined/ cracked the grip also upon further inspection the rear hub had been assembled wrong and the freehub body didn't spin squarely which made the chain pop off the chain rings on the cassette whenever you backpedalled. I contacted the JensonUSA team and they asked me to take the bike to a local shop to get evaluated. Long story short....they refunded my bill for a new hub and wheel build within 10 hours and also sent me a brand new pair of grips with no questions asked. I look forward to buying my next bike through JensonUSA. They have outstanding customer service 👏 👌 👍 Thanks guys!!

FAST turnaround on orders Had what I needed when I needed it, easy to use site, FAST delivery up into Canada, even with CA/US exchange, prices were competitive.