FAST turnaround on orders Had what I needed when I needed it, easy to use site, FAST delivery up into Canada, even with CA/US exchange, prices were competitive.

Item was as described only issue was I… Item was as described only issue was I paid for a two day delivery and end up taking over 8 days for my item to arrived. I’ve bought stuff here before, guys over the phone always eager to help out. I will continue buying here and also recommended to my fellow riders.

I will always go through Jensen due to… I will always go through Jensen due to the fact if you ever need help with what part you need, you can always contact them directly and they will guide you to the right product.

Frustrating lack of service Ordered some parts for delivery. Apparently they messed up with the shipping label, got a notification from USPS that it couldn't be delivered and was being returned to sender. Mistakes happen, I understand. I called Jenson to see what could be done and they said I could just buy the parts in person since I would be passing near their warehouse. When I got there, they said I would still have to buy it again via the website. No cell reception, so they pointed me to a laptop. Quickly pulled up the items I needed and turned to ask the guy at the desk how long it would take, and he was gone. He and others were in a room off the lobby. My friend tried waving to then through the window, but they just looked at him and ignored him. Plenty of other places to buy parts that actually want to help you.

nice bike at a great price Very easy to purchase a bike on line, which I was a bit hesitant about. The bike arrived with very little assembly needed. It was exactly as described on the website. No surprises.