Jenson USA

1615 Eastridge Ave., 92507, Riverside, United States
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4.45
Based on 20 Reviews

5

70.00%

4

20.00%

3

0.00%

2

5.00%

1

5.00%
About Jenson USA

Welcome to Jenson USA—where our passion for cycling meets our commitment to exceptional service. For over 20 years, we’ve been the trusted name in cycling, providing riders with the gear they need and the support they deserve. Email Support Call or Text Browse Website

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Elisa Dull
GB

Wrong item pictured I ordered Endura bibshorts and got bibtights. The page I ordered from showed the bibshorts. I paid return shipping and waited a week to receive the order until I realized the mistake. I reported the error but after a couple of weeks the correct image was not corrected.

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Michael
GB

Great product received promptly Reviews by others helped me choose the right product. Items I wanted were in stock in my preferred size and color. Items promptly shipped/received and arrived in perfect condition.

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James Gordon
GB

I will always go through Jensen due to… I will always go through Jensen due to the fact if you ever need help with what part you need, you can always contact them directly and they will guide you to the right product.

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ryan
GB

KS seat post oil cartridge came non… KS seat post oil cartridge came non functioning right out of the box. Jeff from customer service texted me and made sure I was taken care of. To my surprise, a replacement was sent overnight. Totally unexpected and gratefully was back in the saddle. Super customer service.

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Scott Wasserstrom
GB

Frustrating lack of service Ordered some parts for delivery. Apparently they messed up with the shipping label, got a notification from USPS that it couldn't be delivered and was being returned to sender. Mistakes happen, I understand. I called Jenson to see what could be done and they said I could just buy the parts in person since I would be passing near their warehouse. When I got there, they said I would still have to buy it again via the website. No cell reception, so they pointed me to a laptop. Quickly pulled up the items I needed and turned to ask the guy at the desk how long it would take, and he was gone. He and others were in a room off the lobby. My friend tried waving to then through the window, but they just looked at him and ignored him. Plenty of other places to buy parts that actually want to help you.

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