The folks at Waterrower were fantastic… The folks at Waterrower were fantastic when my 15+ old rower sprang a leak! For the epoxy fix to getting her back to action…they stayed on the line with me, helped me with exactly what I needed, and sent me the videos needed to re-engage my rower. Now if I can only find the little part (or get the schematic) to reconnect my monitor. Still looking…but at least I can row!

Squeaks and monitor malfunction fixed! My WaterRower was squeaking offensively and the S4 monitor malfunctioning after about 10 minutes of rowing. The service desk at WaterRower was patient in the back and forth helping me diagnose the problem. They prescribed the correct parts (sensor and sensor disk) and gave me links to be able to order them. Everything went as flawlessly as you could want and my WaterRower is perforning without any glitches. Now the only issue is my performance as a rower!!

Quality product from box to assembly to rowing From box to rowing. The box and the packaging of the rower was perfect. The parts packing opened without a knife. All parts were well packaged. Assembly. The best and easiest assembly of any product I bought in 67 years. All parts fit perfect and the assembly took minutes not hours. The rower is what I expected after doing research and it works like a well oiled machine. The rower looks like a piece of quality furniture. It blows all other so called rowers out of the water. The others are huge, bulky and take up too much space. The only drawback (have to as to not drool over it) is the siphon pump. It could be better to match the quality of the rower but its not like you fill it with water every day/week/month. The rower glides so easy but yet has ample resistance to accomplish the workout. Very glad I bought this unit.

Great Machine, Terrible Tank Filling Process The rower arrived quickly, well-packed, easy to assemble, and fun to use. The process required to fill the tank ruins the elegant design of the rower and makes a mess. Using the siphon pump resulted in nearly a quart of water all over the rower and the floor because the hose was too short, the fill port too small, and inconveniently positioned. A simple funnel or moving the fill port over a few inches, increasing the size, and using a screw-on lid like a Nalgene bottle would greatly simplify filling and emptying the tank.

Getting Parts for an Older WaterRower I have an older WaterRower, made for NordicTrack, and the guide wheels for the sliding seat needed to be replaced. It took a little bit of exploration on the WaterRower website, but I found the wheels there, ordered them, and was happy that they came sooner than expected. I installed them without any trouble, and I'm back to rowing again. The WaterRower is pretty trouble-free, but it's nice to know I can get the parts I need when it does have a little trouble.