Great workouts and fantastic customer service 1. Quick shipping and delivery. 2. Free bleach tabs 3. Helpful emails 4. The Rower - I've used a magnetic rower for a number of years and find the WaterRower to be much more effective in helping me increase intensity through minor positioning adjustments as well as a decent size monitor that can be read easily and provides all the detail I need. 5. WaterRower TV - wish I could get it on my 65" Roku TV but on my iPAD I get a wide range of work outs while going down a river. Which, when added to music really improves my workout. There are also workouts for swimming, running, and biking on this app. 6. Thoughtful staff - I ordered something I didn't need and they reached out to confirm and explain. Saved over $100 right there.

Disappointed 1. Packing was very poor, although there was no apparent damage. 2. New tank key brackets were not provided (or expected). However, a screw holding the old right bracket was nearly impossible to remove, because one of the nuts was not glued to the wooden bottom deck. 3. Something knocks once during the stroke recovery. Gone is quiet rowing. Edit: After several hours of rowing, the knock has disappeared.

Fast delivery Fast delivery. We'll made product. Easy to assemble

Very responsive Very responsive, accommodating, and helpful. I called and spoke to a real person.

High Quality easy to build All I can say is what fantastic craftsmanship. If you're the type of person always complaining that everything is made like crap today and want to buy American made well then .... Here's your chance. This rower is not only built like a tank but it's easy to assemble. I'm new to rowing and what a great way to have a near full body work out. You can't beat this rower for the price and so glad to by made in America.