Very satisfied customer The website was good and the item arrived promptly. What I appreciated most was that the instructions were clearly written and illustrated and all the parts and bits and pieces were in the box and went together very smoothly. The machine itself seems very well built and works well.

Great Machine, Terrible Tank Filling Process The rower arrived quickly, well-packed, easy to assemble, and fun to use. The process required to fill the tank ruins the elegant design of the rower and makes a mess. Using the siphon pump resulted in nearly a quart of water all over the rower and the floor because the hose was too short, the fill port too small, and inconveniently positioned. A simple funnel or moving the fill port over a few inches, increasing the size, and using a screw-on lid like a Nalgene bottle would greatly simplify filling and emptying the tank.

Getting Parts for an Older WaterRower I have an older WaterRower, made for NordicTrack, and the guide wheels for the sliding seat needed to be replaced. It took a little bit of exploration on the WaterRower website, but I found the wheels there, ordered them, and was happy that they came sooner than expected. I installed them without any trouble, and I'm back to rowing again. The WaterRower is pretty trouble-free, but it's nice to know I can get the parts I need when it does have a little trouble.

Great workouts and fantastic customer service 1. Quick shipping and delivery. 2. Free bleach tabs 3. Helpful emails 4. The Rower - I've used a magnetic rower for a number of years and find the WaterRower to be much more effective in helping me increase intensity through minor positioning adjustments as well as a decent size monitor that can be read easily and provides all the detail I need. 5. WaterRower TV - wish I could get it on my 65" Roku TV but on my iPAD I get a wide range of work outs while going down a river. Which, when added to music really improves my workout. There are also workouts for swimming, running, and biking on this app. 6. Thoughtful staff - I ordered something I didn't need and they reached out to confirm and explain. Saved over $100 right there.

Fast delivery Fast delivery. We'll made product. Easy to assemble