Quality product from box to assembly to rowing From box to rowing. The box and the packaging of the rower was perfect. The parts packing opened without a knife. All parts were well packaged. Assembly. The best and easiest assembly of any product I bought in 67 years. All parts fit perfect and the assembly took minutes not hours. The rower is what I expected after doing research and it works like a well oiled machine. The rower looks like a piece of quality furniture. It blows all other so called rowers out of the water. The others are huge, bulky and take up too much space. The only drawback (have to as to not drool over it) is the siphon pump. It could be better to match the quality of the rower but its not like you fill it with water every day/week/month. The rower glides so easy but yet has ample resistance to accomplish the workout. Very glad I bought this unit.

Very satisfied customer The website was good and the item arrived promptly. What I appreciated most was that the instructions were clearly written and illustrated and all the parts and bits and pieces were in the box and went together very smoothly. The machine itself seems very well built and works well.

This is a splendid device The order process was straightforward and swift. Delivery was prompt and courteous. But the best part is the device itself. It's beautiful, solid, and elegant. I love the way the seat glides on the rails, love the solid construction and materials, and especially love the sound. This is the best home exercise machine I've ever owned.

Love it!!! Did lots of research prior to purchasing a water rower. Well made product, easy to assemble and simple to move out of the way for storage when not in use. Like the basic computer, rather than paying some crazy monthly fee for a workout program. Able to find many workouts on YouTube.

Getting Parts for an Older WaterRower I have an older WaterRower, made for NordicTrack, and the guide wheels for the sliding seat needed to be replaced. It took a little bit of exploration on the WaterRower website, but I found the wheels there, ordered them, and was happy that they came sooner than expected. I installed them without any trouble, and I'm back to rowing again. The WaterRower is pretty trouble-free, but it's nice to know I can get the parts I need when it does have a little trouble.