Excellent customer service! When my parcel was lost in transit, customer service immediately took ownership of the problem, I was then kept informed of progress with daily emails, offered realistic choices, and this issue was swiftly resolved. This gives both confidence to recommend to others and to place further orders. Where after-sales service can be woefully lacking when things go wrong, it is refreshing to deal with a company whom clearly value their customers and go the extra mile. Highly recommended.

What incredible customer service What incredible customer service! I ordered the wrong gloves and the team was able to intercept the delivery and switch them for me and they still arrived 2-business days after ordering them. The team went above and beyond, definitely service to aspire to!

Great products and customer service Purchased the RDX F6 6ft Kara Black Free-Standing Punch Bag With Mitts Set for daughter - which looks great so far. Still setting everything up but no mitts so contacted customer service who sent these out the next day. Brilliant customer service - quick to deal with queries/issues, very helpful and efficient. This is now my go to company for fitness/boxing related equipment. Am already eyeing up a couple of other products that are currently out of stock but happy to wait until back in stock.

Very reliable and helpful Very reliable and helpful The shipment arrived quickly, but unfortunately I had chosen the wrong size. The team supported me quickly and easily with the return and exchange. They not only guided me through the process step by step, but also provided me with further information on their own initiative (for example, when the parcel was dropped off at a parcel store). Whenever there was a delay in the process, I was kept up to date by customer service and they also followed up when steps were delayed on my part. Highly recommended.

I have very low standards for British… I have very low expectations for British customer service these days so I was pleasantly suprised when I got a ‘wow’ customer experience moment with RDX. I buy from them regularly but this was the first time I had to contact support, they resolved my issue without any hesitation within minutes of opening the live chat. This is why I’ll continue buying from them. Keep it up guys, carry on setting the standards for great customer service!