The Treadmill Doctor: outstanding customer support I contacted The Treadmill Doctor online looking for parts for my nearly 10 year old treadmill and advice: were the parts even available and could the average bear with tools but no repair manual replace the worn parts. Steve was extremely responsive. He answered all my questions, gave me a link for the parts and said, yes, the average homeowner with common tools could do the job. All this happened in one business day. Outstanding customer support and much appreciated.

wrong part after 6 months! order a part and received a wrong part after 6 month. these guys are not responsible for their mistake. Oh yeah, they gave me a refund 40 days after I sent the part back and a bunch of follow up emails, and they didn't provide a shipping label or take care of the return fees while it was not my mistake, although they tried to convince me I ordered a wrong part!

Had to test the customer service at… Had to test the customer service at treadmill doctor recently and I must say that I was blown away by the outstanding service. I have to mention Elizabeth W. whom tirelessly worked to provide the right part that I required after a mistake was made by shipping the wrong one. Thanks again for the stellar customer service.

Great Support!! Although I was having some trouble with a new treadmill motor. I was so very impressed when I received a call about my concerns. The support person to whom I talked helped me work through the problem so impressively. It was most appreciated.

Motor Replacement I had to replace the motor in a Pacemaster treadmill. As Pacemaster is no longer in business, I expected a tough time trying to find a motor. Treadmill Doctor a) had the motor, b) shipped it to me quickly, and c) had step-by-step instructions on exactly how to do the replacement. Absolute piece of cake!