Average Customer Service Took 11 days to respond to emailed question; I almost forgot I emailed them about a troubleshooting issue I had downloading their product, which I was able to figure out by myself after the fact.

Excellent service I had an excellent experience with muscles ropes.. The item I ordered was not what I wanted when I opened the box. I called muscle ropes and informed the gentlemen that answered. He asked what exactly I wanted and what I was using it for. He immediately resolved my problem by issuing a refund and redoing my order and sending it asap to me. When I received my order it was exactly what I wanted. Thank you.

GREAT PRODUCT - KILLER JUMP ROPE - WIFEY WAS HURTIN THE NEXT DAY When you have a product that delivers with class and everyone at your gym is like where did you get that from? How much did those cost? Because they look - feel - and are HEAVY - best of all when I opwned my box I knew they were put together with great desire to deliver the best product and last. Delivery from West coast - East coast - 1 week (great service). I will be ordering the 2 inch jump rope and outdoor 2 inch monster rope (my new name for muscle rope)

Love Muscle ropes, its an excellent company! However, I would like to add an opinion to the heavy indoor jump rope I received yesterday. I couldn't wait to start training with my new jump rope, I am trying the 10,000 reps in the month of December challenge. Its a great workout but the rope needs swiveled handles! The heavy rope is hard enough without trying to keep readjusting my grip to keep the rope from tangling. Can you help? Thanks!

Nice to know people still care about their customers! Ordering online is a crapshoot. You can save a lot of money but chances are you'll never be able to speak to a real person and if you have a problem good luck with that. Muscle Ropes is the real deal, I highly recommend them and their products. I wasn't sure which rope I needed and the person I spoke to talked to me for 10 minutes helping me decide on the right one and then told me I could return it no questions asked if it wasn't the right one. Do yourselves a favor and get your rope from these guys, you won't be disappointed.