Jason Osborne helped me determine exactly what I needed! I've purchased many different SRAM and Quarq items over the years and have never been disappointed with my purchase. Jason Osborne helped me determine exactly what I needed for a perfect fit on our new Donnelly C/C frames. Great staff and super products keeps me coming back.

I bought a DZero PM just over 2 years… I bought a DZero PM just over 2 years ago. PM spider integrated into a SRAM Red crankset. Super reliable up until it just died as I was cycling along. Phoned Quarq customer service and went through a few tests. Very polite guy confirmed that it was dead. Appreciated that it was out of warranty but thought they might be able to repair it or offer to replace the spider element at cost- No, no help or support whatsoever for an expensive bit of kit that had seen light careful use. Basically throw it away, zip all product support offered. Very disappointed.

Excellent service Excellent on-phone advice regarding power meter and bike frame/ group set compatibility. Quick delivery to Canada. Awaiting installation on the bike so unable to comment as yet on use of the SRAM Force AXS Spider mount power meter.

Firmware DL failed, quick response but no help Can't fault their response but... Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all I needed to do was try a different ant+ dongle, really simple but nearly binned a few hundred £ of crank for lack of help!

Quality Parts and Excellent Customer Service Items arrived and look good. I Will install them once the weather improves in New England. On a side note, customer support is excellent. They will patiently answer your questions so can be assured of buying the right parts.