Great Power Meter, customer service and ease of install! Having not been very satisfied with advice on Quarq power meters from a few Canadian bike shops, I called Quarq direct to determine which set to go with. The guy I spoke to was exceptionally helpful and checked into my bikes specification to match me to the right Quarq. He even gave me a “watch out” for the chainrings that I run when switching out. Placed an order direct with Quarq and received within a week! Only negative would be the packaging could be a bit more secure. When received, the cranks were not in their holders within the box and we’re loose so would have rattled around inside the box. All installed, working perfectly on the indoor trainer and now to wait for a warmer day to hit the road!

I am pretty impressed with the Quarq… I am pretty impressed with the Quarq team and their willingness to carry the ball on problems. I have PowerTap pedals which have been far from trouble free. The most recent issue is after not using them for 8 months the cap on one pedal was frozen and would not come off even using semi destructive means. The Quark team happily took over..... As to PowerTap, I think they have caught a break. The cycling community has fairly low standards for vendors and quite honestly, their reputation was outsized IMHO

Quick Service I dropped a chain it got bound between the the frame and the chainring. I had to force it out and after I did the power meter quit. I tried recalibrating and a couple of other suggest fixes but the readings were way off. Emailed the diagnostics to quarq and they told me that it would need to be sent in. From the time I sent it till the time it was back in my hands was 7 days. Amazing!

4/23/19 This has been my first order… 4/23/19 This has been my first order placed with Quark. The person whom I dealt with through the entire process is, Luke. I will say that my experience was nothing short of "world class" Luke provided amazing service, always followed up lightening fast, provides detailed answers to all my questions, and was truly interested in providing the best customer experience. It was a great pleasure working with Luke! Give the guy a nice $ bonus when you can. He is worth it. Mark

Fantastic online support I have PowerTap V1 pedals that we over 3 years old. They have stopped working. I reached out online and the service was incredible. Fast response, quick suggestion on how to fix the problem and couriered the parts. Great customer service.