Plain and simple Quarq is the best I have had a Quarq power meter for the past year and it has been wonderful. I did have to contact Quarq for a problem that I was having that stop me from using my device but made it aggravating and they were quick to respond and had great information that helped me troubleshoot my device and get it working perfectly. I could imagine using another power meter on my bike.

4/23/19 This has been my first order… 4/23/19 This has been my first order placed with Quark. The person whom I dealt with through the entire process is, Luke. I will say that my experience was nothing short of "world class" Luke provided amazing service, always followed up lightening fast, provides detailed answers to all my questions, and was truly interested in providing the best customer experience. It was a great pleasure working with Luke! Give the guy a nice $ bonus when you can. He is worth it. Mark

Quality Parts and Excellent Customer Service Items arrived and look good. I Will install them once the weather improves in New England. On a side note, customer support is excellent. They will patiently answer your questions so can be assured of buying the right parts.

Wow, That is what I call "Spot-on" customer service. Wow! Just for the record, I get totally wigged out not knowing if I have a BB30 or a press-fit, or similarly, whether my chainring is 110 vs 130 bcd; but I knew I wanted a Quarqs Power Meter-for sure. Fortunately, as I was searching (mindlessly online trying to figure out what I need for my Canyon Endurance) on their website, a Quarqs representative reached out to me to ask about my bike set-up. He had me take and forward pictures of my chainring and bottom bracket so he could determine the best system for my bike. In a day, he came back with a recommendation. I must say, considering the multitude a bike's specs, he relieved me from a "heck of a lot" of stress. I call that "Spot on" service.

Significant Delays due to change in… Significant Delays due to change in support from Saris to Quarq With the purchase of Powertap by Quarq, consumers are now facing a different set of support terms. Servicing timelines have gone from 3-5 business days to 7-10 business days (a change of 1% to 3% service outage of a product). Return shipping is expected to be covered by consumer now where it was previously covered by powertap/Saris. I am overly concerned that this change in terms has degraded the services/support/product I originally purchased. I am worried that there are other change in terms of support