Kyle from Quarq technical support has… Kyle from Quarq technical support has helped me on several occasions with issues I had with my Quarq Riken power meter. We were able to resolve the problems over the phone in 10-15 minutes. Good to know Quarq’s customer service is top notch!

Wow, That is what I call "Spot-on" customer service. Wow! Just for the record, I get totally wigged out not knowing if I have a BB30 or a press-fit, or similarly, whether my chainring is 110 vs 130 bcd; but I knew I wanted a Quarqs Power Meter-for sure. Fortunately, as I was searching (mindlessly online trying to figure out what I need for my Canyon Endurance) on their website, a Quarqs representative reached out to me to ask about my bike set-up. He had me take and forward pictures of my chainring and bottom bracket so he could determine the best system for my bike. In a day, he came back with a recommendation. I must say, considering the multitude a bike's specs, he relieved me from a "heck of a lot" of stress. I call that "Spot on" service.

Must better than my order with a distributor I had a bad experience ordering the Shockwiz from a distributor (Jenson USA) and they shipped me a USED product instead of the new product I ordered. They also did not ship with the 2 day shipping they stated. It took weeks to get a refund. Quarq shipped brand new product, they got it out the door the same day and when I had questions their staff had actually used the product and was able to walk me through several things!

Easy to install! Great customer support!! First time on any power meter and quite interesting information! Super easy to install at home with basic tools. Just follow the oficial video. Great help from customer service to find out exactly which model did I need.

Horrible Customer Service My Powertap hub, G3 cap stopped working. Tried to engage with customer service to warranty but since its been over a few years and i cannot produce a receipt although the serial number is quite evident on my photos that i sent i was turned down. Emails back and forth for 2 weeks to CS took days a time to get responses. When this was with Saris they would take care of their customers and i have used the hub based power for over 10 years, now Quarq and this is what i get, not even a discounted new hub cap unit. I have a new Tarmac that i was considering purchasing a spider version PM but i am seriously considering going with Dura Ace crank arm based PM rather than deal with this company.