Quarq

3100 1st Ave, 57783, Spearfish, United States
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4.15
Based on 20 Reviews

5

75.00%

4

0.00%

3

5.00%

2

5.00%

1

15.00%
About Quarq

At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices. Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.

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Nick Morgan-Hughes
GB

I bought a DZero PM just over 2 years… I bought a DZero PM just over 2 years ago. PM spider integrated into a SRAM Red crankset. Super reliable up until it just died as I was cycling along. Phoned Quarq customer service and went through a few tests. Very polite guy confirmed that it was dead. Appreciated that it was out of warranty but thought they might be able to repair it or offer to replace the spider element at cost- No, no help or support whatsoever for an expensive bit of kit that had seen light careful use. Basically throw it away, zip all product support offered. Very disappointed.

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D Scott
GB

I am pretty impressed with the Quarq… I am pretty impressed with the Quarq team and their willingness to carry the ball on problems. I have PowerTap pedals which have been far from trouble free. The most recent issue is after not using them for 8 months the cap on one pedal was frozen and would not come off even using semi destructive means. The Quark team happily took over..... As to PowerTap, I think they have caught a break. The cycling community has fairly low standards for vendors and quite honestly, their reputation was outsized IMHO

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SRTAR
GB

Outstanding customer service from Quarq… Outstanding customer service from Quarq tech rep who answered pre-purchase questions I had and then placed the order for me. Quarq DZero for Specialized arrived on time and I had it installed by my LBS. I've only had a chance for a short test ride so far, but I am very happy with the power meter. It connected instantly with my Garmin 520 and 920XT, responded immediately to power changes and also saves some weight over the P1 pedals I had been using on my bike.

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Justin Priest
GB

Firmware DL failed, quick response but no help Can't fault their response but... Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all I needed to do was try a different ant+ dongle, really simple but nearly binned a few hundred £ of crank for lack of help!

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2020 Specialized Tarmac Pro (Canada)
CA

Excellent service Excellent on-phone advice regarding power meter and bike frame/ group set compatibility. Quick delivery to Canada. Awaiting installation on the bike so unable to comment as yet on use of the SRAM Force AXS Spider mount power meter.

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