Quick Service I dropped a chain it got bound between the the frame and the chainring. I had to force it out and after I did the power meter quit. I tried recalibrating and a couple of other suggest fixes but the readings were way off. Emailed the diagnostics to quarq and they told me that it would need to be sent in. From the time I sent it till the time it was back in my hands was 7 days. Amazing!

Kyle from Quarq technical support has… Kyle from Quarq technical support has helped me on several occasions with issues I had with my Quarq Riken power meter. We were able to resolve the problems over the phone in 10-15 minutes. Good to know Quarq’s customer service is top notch!

Plain and simple Quarq is the best I have had a Quarq power meter for the past year and it has been wonderful. I did have to contact Quarq for a problem that I was having that stop me from using my device but made it aggravating and they were quick to respond and had great information that helped me troubleshoot my device and get it working perfectly. I could imagine using another power meter on my bike.

i don't like the new Etap AXS i don't like the new Etap AXS, the casette 10-28 has a terrible jump in the last 2 speeds from 24T to 28T. I usually used the shimano 11-28T casettes and I never had that problem, i had never not even noticed that jump, you where very smart introducing a new 10T ring and smaller chainrings., until then, everythig was fine, but also changing the oldest and proven 11-28 cassette, adding a 16T ring, and making a quite uncomfortable jump betwen. 24t and 28t looks like a improvisation mistake.

Significant Delays due to change in… Significant Delays due to change in support from Saris to Quarq With the purchase of Powertap by Quarq, consumers are now facing a different set of support terms. Servicing timelines have gone from 3-5 business days to 7-10 business days (a change of 1% to 3% service outage of a product). Return shipping is expected to be covered by consumer now where it was previously covered by powertap/Saris. I am overly concerned that this change in terms has degraded the services/support/product I originally purchased. I am worried that there are other change in terms of support