Significant Delays due to change in… Significant Delays due to change in support from Saris to Quarq With the purchase of Powertap by Quarq, consumers are now facing a different set of support terms. Servicing timelines have gone from 3-5 business days to 7-10 business days (a change of 1% to 3% service outage of a product). Return shipping is expected to be covered by consumer now where it was previously covered by powertap/Saris. I am overly concerned that this change in terms has degraded the services/support/product I originally purchased. I am worried that there are other change in terms of support

4/23/19 This has been my first order… 4/23/19 This has been my first order placed with Quark. The person whom I dealt with through the entire process is, Luke. I will say that my experience was nothing short of "world class" Luke provided amazing service, always followed up lightening fast, provides detailed answers to all my questions, and was truly interested in providing the best customer experience. It was a great pleasure working with Luke! Give the guy a nice $ bonus when you can. He is worth it. Mark

i don't like the new Etap AXS i don't like the new Etap AXS, the casette 10-28 has a terrible jump in the last 2 speeds from 24T to 28T. I usually used the shimano 11-28T casettes and I never had that problem, i had never not even noticed that jump, you where very smart introducing a new 10T ring and smaller chainrings., until then, everythig was fine, but also changing the oldest and proven 11-28 cassette, adding a 16T ring, and making a quite uncomfortable jump betwen. 24t and 28t looks like a improvisation mistake.

Excellent service Excellent on-phone advice regarding power meter and bike frame/ group set compatibility. Quick delivery to Canada. Awaiting installation on the bike so unable to comment as yet on use of the SRAM Force AXS Spider mount power meter.

Firmware DL failed, quick response but no help Can't fault their response but... Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all I needed to do was try a different ant+ dongle, really simple but nearly binned a few hundred £ of crank for lack of help!