Make sure you really want what you order! Make sure you really want what you order, otherwise you’ll be out of pocket when it comes to returns. I placed an order for four t-shirts, two for me, and two for my partner. As with any online order, it a non-tactile experience and you’re purchasing purely based upon the imagine and a size guide, which as we all know rarely give you any idea of the actual product fit. This order had t-shirts in different colours and sizes, and the plan was to return what wasn’t suitable. Now here’s the fun part…. You place an order for multiple items, which is processed as one order, but if you return multiple items from said order each item is handled separately. R.A.D charges a £4.99 restocking fee, so if you return multiple items you pay a £4.99 restocking fee for EACH ITEM!! The returns policy does say that there is a restocking fee, but at the time of writing this, it states nowhere that it’s for each individual item. I’ve bought a fair amount from R.A.D since they first launched, but I won’t be buying from them going forward. Boo to you R.A.D 🖕

Mr Dangelo Very bad agency incorrect people without professionalism

Amazing Customer Service After having a great initial experience with my Rad shoes, unfortunately I had an issue with a pair I purchased last year! I wrote to the customer service seeing if they could help as the shoes were less than a year old. Something similar had happened with Nike metcons I bought but their customer service was not helpful and disregarded the shoe fault completely even though they were within warranty. The customer service team got back to me within a day and without hesitation were happy to replace the shoes free of charge and I didn't need to send the old ones back! The shoes arrived within a week of the initial mail I sent (I live in Canada). Not only was the shipment so quick but the person I was dealing with (Anastasia) was very polite, extremely helpful and did not push back or disregard my issue! These days I find it quite difficult to get customer service that helpful and reciprocating to an issue with a product. No wonder you have grown such a huge fan base and I will continue to support Rad as a brand whilst I do crossfit! Lastly, although I had an issue with my shoes, these are by far the most comfy and sturdy crossfit shoe I have worn. Finally there is a crossfit shoe that can be used for running workouts without being too flat! Keep up the amazing work Rad Global!!!!

Fantastic customer service Always reply quickly to emails and rectifying the issue at hand when emailing costumer services 10/10

Black Friday Event Black Friday event. They wanted to do something different and make it available to all europe but in the mean time penalised their UK customers. They made me pay £30 for delivery which wasn’t even express (3 weeks) then I had to pay and extra £47 in customs charges because they were shipped from Spain. I tried to speak with RAD and they was so rude and unapologetic. I tried to be nice and calm as these pair or trainers now cost me £220. She just spouted company jargon at me and was very condescending. I will Never shop with RAD again