Offer but no purchase As a seller I am most disappointed with the site. I have had 5 offers on a tent which I accepted but NONE have followed thru with the purchase. Having read complaints here about buying then getting a note the item is not available I am wondering g if this is happening or whether people just can't follow thru.

Some good experiences, some bad. Some good experiences, some bad. The customer support is frustrating. They don't seem to have visibility or the ability or willingness to contact sellers to work out discrepancies. The site is very glitchy. One price shows in some places, another place shows another. Links lead to unexpected places or do nothing. It works OK enough that I will still use the service but it can be extremely frustrating service if you have any trouble with your order or glitches.

Great customer service from Scott at geartrade! I placed two orders after I accidentally left out an item that I meant to combine with my first purchase so that I could qualify for the free shipping. I was worried I was going to have to eat the shipping fee, but geartrade was able to fix the issue before the packages were sent out and combine the two orders for me, saving me the shipping cost! Great customer service from Scott! I bought a Karrimor Predator 80-130 liter ruck and the two side pocket attachments for it. Both items were in better condition than described, they were both brand new / completely unused. Super fast shipping too!

Excellent customer service I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!

GearTrade is now 0 for 2 GearTrade is now 0 for 2, and I won’t be ordering anything from them again. My first order was for cycling shoes, but I received a completely different pair in a different size. Second order was for a cycling jersey described as “excellent”, when the zipper slide was no longer attached to the jersey. A Jersey without a working zipper, rated excellent? Ridiculous. Both items were sold by Backcountry, which apparently doesn’t adequately check the items they offer for sale on GearTrade.