S B
GBTerrible to work with Terrible to work with. They do not tell you that there is a delay in fulfilling the order, 10-15 days. Then they provide a tracking number, that does not track anything. Saying that it will update when arrives at its destination. It is been about 3-4 weeks of nothing but troubles with this company.
NNeiley
GBGreat Customer Service I ordered a pair of Prana pants from HDO Sports. They were on sale and my expected delivery was to be 3-8 days from the order date. Prana delayed the shipment for almost a month as they were in the middle of a sale. In the end, HDO gave me a 2 day shipping benefit and another 10% off. HDO was in a difficult position with the manufacturer but they kept the customer's interest first and foremost. Great Customer Service! I recommend this shop and will also tell my friends.
William Tan
GBIf you like waiting weeks and weeks for your order I’ve ordered from this store twice. The first time, it took a week to ship the item 10 days to ship the item and over 2 weeks for it to arrive. The price was good so I decided to give them another chance... big mistake. I emailed customer service after waiting a week without notice. In the reply, they state that my order will be delayed 3 weeks due to volume of sales and that I should have been notified at checkout (I was not notified at checkout). This is absolutely ridiculous because there is no way this is due to having too many sales. Today will be 3 weeks since placing my order and still no shipping notice. No way will I give them my business again.
kevin brisson
GBI placed an order on April 26 I placed an order on April 26, and the item hasn't even shopped yet. Their communication is terrible, their phone goes unanswered. I've placed a claim with Amazon Pay, do not place an order with this company.
Paul Stroup
GBGood luck with dealing with Hdo. Charged my credit card two weeks ago. No contact at all. No tracking number. Site still lists as order processing. Tried to call the so called customer service line 20 times no answer. Finally got a voicemail on the last one but box is full and you can’t even leave a message. No response to email yet either.