Great Customer Service I ordered a pair of Prana pants from HDO Sports. They were on sale and my expected delivery was to be 3-8 days from the order date. Prana delayed the shipment for almost a month as they were in the middle of a sale. In the end, HDO gave me a 2 day shipping benefit and another 10% off. HDO was in a difficult position with the manufacturer but they kept the customer's interest first and foremost. Great Customer Service! I recommend this shop and will also tell my friends.

Poor communication Orders are taking 3 weeks because of Coronavirus... Which is fine, but I would've liked to know that BEFORE I placed my order. Also, it would have been nice if I would've gotten email confirmation or information about shipping, but I had to reach out to them to even find out why orders are delayed. Their voicemail box is full and no one is answering any phone calls so you can't get ahold of anyone via telephone. I might still get my order, but the communication and customer service is lacking big time, I will not order from this company agian.

If you like waiting weeks and weeks for your order I’ve ordered from this store twice. The first time, it took a week to ship the item 10 days to ship the item and over 2 weeks for it to arrive. The price was good so I decided to give them another chance... big mistake. I emailed customer service after waiting a week without notice. In the reply, they state that my order will be delayed 3 weeks due to volume of sales and that I should have been notified at checkout (I was not notified at checkout). This is absolutely ridiculous because there is no way this is due to having too many sales. Today will be 3 weeks since placing my order and still no shipping notice. No way will I give them my business again.

TOP NOTCH! The first words that come to mind are Top Notch. It's funny, nowadays you go into big box stores like REI and you're dealing w/ kids that are just trying to pay their college tuition that don't really know what they're selling. However when I talked to the HDO guys I got the opposite! Their knowledge was great and they got me into the best Salomon running shoes i've ever had. Good prices, good people, Thanks HDO Sport! Godspeed!

I placed an order on April 26 I placed an order on April 26, and the item hasn't even shopped yet. Their communication is terrible, their phone goes unanswered. I've placed a claim with Amazon Pay, do not place an order with this company.