HDO Sport

50 Terminal Street Building 2 Unit 420, 02129, Charlestown, United States
image
3.25
Based on 20 Reviews

5

50.00%

4

5.00%

3

0.00%

2

10.00%

1

35.00%
About HDO Sport

HDO Sport was established in 2000 with a goal to offer leading edge sports products with world class service from elite athletes. Our mission is to offer fast delivery, expert advice and a straightforward buying experience to all our customers. All of our staff are athletes at Olympic, International and National levels and are committed to offering you a World Class service. Our aim is to offer the best shopping experience to all our customers. Part of this experience is our hands-on, individual approach to each and every customer. We love to make recommendations, suggestions and will provide valuable insights to allow you to make the best decision regarding your purchases. Our customer service initiative is designed to encourage you to call on our team of elite staff for their wealth of value added knowledge and expertise. We'd love to hear from you! We're the experts that will help you make the correct decision relevant to your needs.

Tags
Contact Info

You need to Login first to submit your review.

image
William Tan
GB

If you like waiting weeks and weeks for your order I’ve ordered from this store twice. The first time, it took a week to ship the item 10 days to ship the item and over 2 weeks for it to arrive. The price was good so I decided to give them another chance... big mistake. I emailed customer service after waiting a week without notice. In the reply, they state that my order will be delayed 3 weeks due to volume of sales and that I should have been notified at checkout (I was not notified at checkout). This is absolutely ridiculous because there is no way this is due to having too many sales. Today will be 3 weeks since placing my order and still no shipping notice. No way will I give them my business again.

image
James Mackleson
GB

Definitely buy from Authorized dealers I bought two items within the past year that have since broke, one from this company and one from another company. The other other item (Oakley Goggles) I got a good deal on, where as the North Face backpack I got from HDO Sport I ended up paying full retail. Both orders were effortless and seamless, arriving in good time. Here's the end difference, the goggles from the other company I am completely out, turns out they are not authorized dealers (so to save $15 it ended up costing me the price of the entire item) where as the backpack HDO are authorized dealers, assisted me with the warranty claim, and went the extra mile to get North Face to replace the backpack no charge. Needless to say I am sticking to authorized dealers for big purchases from now on.

image
Laurel Mecca
GB

Poor communication Orders are taking 3 weeks because of Coronavirus... Which is fine, but I would've liked to know that BEFORE I placed my order. Also, it would have been nice if I would've gotten email confirmation or information about shipping, but I had to reach out to them to even find out why orders are delayed. Their voicemail box is full and no one is answering any phone calls so you can't get ahold of anyone via telephone. I might still get my order, but the communication and customer service is lacking big time, I will not order from this company agian.

image
Pat Donfro
GB

Great, Great, and Great Great Pricing paired with even better customer service. Love it. Oh yeah, my order shipped fast too! More than pleased. Thanks HDO!

image
kevin brisson
GB

I placed an order on April 26 I placed an order on April 26, and the item hasn't even shopped yet. Their communication is terrible, their phone goes unanswered. I've placed a claim with Amazon Pay, do not place an order with this company.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow