Horrible shipping time & customer support while waiting. Originally ordered my Revenant thru Indiegogo on Dec 10, 2022. I didn't actually receive it until 11/26/23. Pitifully slow & no clear answers from Nireeka during that time as to when I would be getting the bike. Despite my asking for, and not getting, a definitive answer, I was surprised in mid Nov. with a notice from Fedex that I had a package coming. No clue as to whom it was from & then low & behold Nov 26, 2023, My bike arrived. I never received ANY tracking information from Nireeka. Deplorable customer service for a $4,900.00 purchase. Unfortunately, I had injured my knee a week prior to it's arrival & had only put it together, no manuals or how to included in the package, just guess work. I'm finally healed enough to ride the bike and needed to find out how to set up the suspension. Looked all over Nireeka.com for the manual, couldn't find it. Tried "chat" & was answered by Helena who was very helpful. Chatting with Helena was the most positive experience I've had with Nireeka. Now that my knee has healed I get to find out if all the hype about the bike is deserved. More later.

Avoid this company at all costs Avoid this company at all costs, order placed in October 2020 and now February 2021 and not received yet, claim they shipped it in December and still in transit! Tracking show only label created ! Total scammeds dishonest people and will refuse to cancel your order once they get your money, people Avoid them at all cost

Ordered a bike prime 4 in september… got it Ordered a bike prime 4 in september arrived in january in good shape all parts included. works fine. these people have the WORST contacting and I wonder if anybody is really there or is this a fake front for a china bicycle place. I didn't know if i would ever get anything was pretty happy I did. If they are going to act like this spending 3300 isn't going to happen again.

Run away fast Run away fast, orders a bike May 2023, got it in Oct 2023 when I was told I would have it in June then July. Came and all seemed well but they put a torque sensor in it which I didn’t ordered, wanted the cadence sensor due to bad knees. It’s not end of Feb 2024 and parts they claimed they were sending still have not arrived total scam run far away from this company.

This company is a scam This company is a scam! They have no idea how Business Practices and Consumer Protection Act works , don't buy from them or at least do it via Paypal, when you pay with paypal they accept the Paypal's terms and conditions , this is the only way to get a refund!