Nireeka is improving! I posted a 1 star review and I’m updating it to reflect my most recent and vastly improved experience. It does take a very long time to get replacement parts and of course the bike itself, but Nireeka has delivered on their promises to me, because I finally received my replacement part, and now my bike (Prime) is perfect, with new and improved parts. Thank you nireeka for addressing the issue. I know you can’t control shipping delays due to covid and other issues with China and US customs. Thank you for being patient with me and dealing with my complaints. There is still some room for improvement with Nireeka, but I’m giving credit where credit is due. They’ve taken care of me.

Total Scam Placed my $4k order in August 2023 with a delivery date of “November”. After November was gone, I attempted to cancel my order since they didn’t meet their part of the agreement. The bike was not even ready, let alone shipped (6 more weeks of shipping) at that point. They had the nerve to refuse to cancel my order, effectively hijacking my money. Seriously? In this day and age? I had to go through a 1+ month long bank dispute, documentation, etc. They held my money hostage. BUYER BEWARE. This is a scam. Borderline if not passed the threshold of fraud. Thankfully, I used a credit card with purchase protection, and I won. My advice is to avoid this company like the plague.

Run away fast Run away fast, orders a bike May 2023, got it in Oct 2023 when I was told I would have it in June then July. Came and all seemed well but they put a torque sensor in it which I didn’t ordered, wanted the cadence sensor due to bad knees. It’s not end of Feb 2024 and parts they claimed they were sending still have not arrived total scam run far away from this company.

So happy with my Nireeka Homie So happy with my Nireeka Homie. I've heard some issues with the shipment, but in our case ( 2 nireeka's homie purchased ), we are really satisfied and happy with all the process and delivery times. The feeling riding the bike is so smooth and amazing. Great customer and technical service with this guys. Congratulations Nireeka!

Horrible shipping time & customer support while waiting. Originally ordered my Revenant thru Indiegogo on Dec 10, 2022. I didn't actually receive it until 11/26/23. Pitifully slow & no clear answers from Nireeka during that time as to when I would be getting the bike. Despite my asking for, and not getting, a definitive answer, I was surprised in mid Nov. with a notice from Fedex that I had a package coming. No clue as to whom it was from & then low & behold Nov 26, 2023, My bike arrived. I never received ANY tracking information from Nireeka. Deplorable customer service for a $4,900.00 purchase. Unfortunately, I had injured my knee a week prior to it's arrival & had only put it together, no manuals or how to included in the package, just guess work. I'm finally healed enough to ride the bike and needed to find out how to set up the suspension. Looked all over Nireeka.com for the manual, couldn't find it. Tried "chat" & was answered by Helena who was very helpful. Chatting with Helena was the most positive experience I've had with Nireeka. Now that my knee has healed I get to find out if all the hype about the bike is deserved. More later.