I bought into the Stark Drive startup… I bought into the Stark Drive startup and having been involved with other such ventures I knew some what to expect. BUT. Since having been an investor in this startup Ive not been subject to any kind of after delivery customer service. The battery for the bike they sent me is faulty and can i get any kind of corespondence out of the company? no non. I am having difficulties with Stark Drive and its owner and it seems anyone at this company gives a hoot about its backers / customers. Stark Drive, you can report this post in under 5 minutes??? look after your customers the same will you. REPLY FROM Stark Drive....... Cont. They write... Thank you for the review however we had already contacted you and informed you a new battery could be sent out if you were to send back your existing one for analysis, !!!! My Reply, You only contacted me because I had posted how I felt on Trust pilot, so dont say you had already contacted me. Thats a lie. They also write........ we have already done this is a very few other cases but you refused to send your pack, there is unfortunately nothing we can do if you do not follow our warranty procedures. My Reply,,,,, What are you trying to say in the first half of this paragraph? it does not make sense, and yes I refused to send back my battery under your warranty as you expected me to ( in your words ) wait while the battery was sent back to the manufacturer for analysis! leaving me with a useless and un use-able product, for how long? I was'nt willing to find out as your RSVP process to questions is very very lapsed, not taking into account the amount of time it takes your company to send articles by post or courier. I will source a new battery for my bike that has a useful warranty process.

Really amazing purchase that included a weird error I love the design of the bike and it feels really nice to ride it around my city. Friends that I pass by with the bike gets impressed, and it does indeed feels like a very great purchase! On the other side: When I turned on the electric power, I felt amazed that I cycled so fast that I almost got scared. But for some reason the electricity kinda stopped working on the first day riding out of nowhere. It probably isn't the company's fault but one of the manufacturers, and it feels kinda complex to ask the company for a fix, so I might go to a third party to check this up.

This is a GREAT bike This is a GREAT bike, with impressive features - see my unboxing and assembly video. I'm a Cambridge accademic, so I know about cycling, though I'm not a mechanic. It was easy, though there were some surprises. see YouTube pfo7m7rJlN8 There was some damage in transit and I'm having problems getting a response from them about this, but hopefully this will be sorted.

Worst company ever. Worst company ever. Now that’s the response I was looking for! Thank you Stark. Keep that up and you’ll see your reviews quickly climb!

Purchased one just before Christmas Purchased one just before Christmas, picked it up from the shop in Stockholm. It was easy to assemble all parts were good. The Swedish government will refund 25% of the cost as a campaign to promote electric bicycles. I intend to order three more later this year. With the government refund I will get one bike for free. I feel sorry for the guy in Australia who lost his bike to the customs. Seems like a stupid behavior from a government, concedering the environmental advantages with a e-bike