sad simply sad The bikes (i ordered two) came via FedEx more then a month past the date i was told to expect them. upon arrival the bikes were damaged from poor packaging and possibly choice of shipper. after getting a chance to ride the bikes i noticed preexisting damage from when the bikes where build. i had other professionals look at the bikes to confirm what i was seeing. i can not find a shop to work on the bikes due to compatibility and availability of parts. the customer service with the company is dismal and the provided information is general in nature much sky of what is needed to maintain my bikes. the company is not willing to inform me of the parts i need and has stopped all communication with me in regards to these two bikes. one of which i have never been able to use the electric component of. very sad maybe my expectations where to high

Brilliant product I waited over a year for my Stark bike .. It finally arrived about two weeks ago and I have to say it’s brilliant .. It far exceeds expectations . Very well made and an excellent specification ... The year wait was very frustrating indeed as any meaningful and specific customer liaison was poor to say the least ...However , in view of the quality product now received , all this can be forgiven ... Only negative now is that there are no instructions in respect of the electronic controls ... I’m still trying to figure a few out .. I strongly recommend this bike as a good buy

Judical dispute is becoming more likely. Update may 8, 2018 – Third version of my report after Stark claims the content of 2nd. So far I have not received the missing parts. Also there is no approval for the EU available. Stark told me not the truth and it seems, that a judicial dispute is becoming more likely. March 28, 2018 - Second version of my report after Stark claims the content of 1st. Below a short version of it. April 28, 2017 - I requested by email from Stark whether the model Advance has an approval for the EU. Stark answered me by email the same day with "yes we do" April 29, 2017 - I ordered two Ebikes, model Advance, with 500 W engine. May 26, 2017 - I wrote in a chat with Stark that the German Federal Motor Transport Authority can not find the registration in the database. I asked him for the EU registration number of the Advance model. Stark responded to me in the same chat session "registration wants to be completed in time for our deliveries". From this chat I have a screenshot as proof. January 22, 2018 - I received the two Ebikes via TNT. The ebikes were scratched and partly incomplete. There were no EU type registration/approval papers. On my complaint list Stark has only once answered. After that no longer, although I reminded him 5 times in writing.

Very unprofessional Everything was going good until Stark drive and UPS delivered to my old address, where the bike was taken by someone. Stark drives "customer support" is a complete joke. I was in contact with them through several emails, in which I was respectful with each one. Long story short, after they basically told me I'm screwed, they stopped replying to me completely. Very, very unprofessional in my honest opinion. Update: It now seems they are trying to start a lawsuit against me for giving this review. 10/30/18 Update: It seems they have gotten new customer service, although it seems they are motivated by my bad review more than anything. I have finally recieved my bike. I haven't been on it yet but it looks nice. It did not come with instructions so I was left to figure it out myself. I'm writing this review before riding it because Stark drive is pushing me to change my review "since I have received my bike". I'm glad I now have my bike, but getting a bike with Stark drive seems like a gamble. You might be very happy with your experience, or you might have one like mine.

Bike of the Ages I've had two electric bikes before this and though they were nice, they're nothing compared to the Stark Drive City. This bike is superb and quite luxurious. The mere design is breathtaking and the performance is second to none. I enjoy long drives with the marvellous bike and nothing beats having the wind blowing through your hair on a cool afternoon. The locking mechanism is very clever and saves me time from worrying if someone will tamper with my battery. I'd definitely recommend anyone to try this and if their as happy as I am just give me a thumbs up.