Really amazing purchase that included a weird error I love the design of the bike and it feels really nice to ride it around my city. Friends that I pass by with the bike gets impressed, and it does indeed feels like a very great purchase! On the other side: When I turned on the electric power, I felt amazed that I cycled so fast that I almost got scared. But for some reason the electricity kinda stopped working on the first day riding out of nowhere. It probably isn't the company's fault but one of the manufacturers, and it feels kinda complex to ask the company for a fix, so I might go to a third party to check this up.

Brilliant product I waited over a year for my Stark bike .. It finally arrived about two weeks ago and I have to say it’s brilliant .. It far exceeds expectations . Very well made and an excellent specification ... The year wait was very frustrating indeed as any meaningful and specific customer liaison was poor to say the least ...However , in view of the quality product now received , all this can be forgiven ... Only negative now is that there are no instructions in respect of the electronic controls ... I’m still trying to figure a few out .. I strongly recommend this bike as a good buy

sad simply sad The bikes (i ordered two) came via FedEx more then a month past the date i was told to expect them. upon arrival the bikes were damaged from poor packaging and possibly choice of shipper. after getting a chance to ride the bikes i noticed preexisting damage from when the bikes where build. i had other professionals look at the bikes to confirm what i was seeing. i can not find a shop to work on the bikes due to compatibility and availability of parts. the customer service with the company is dismal and the provided information is general in nature much sky of what is needed to maintain my bikes. the company is not willing to inform me of the parts i need and has stopped all communication with me in regards to these two bikes. one of which i have never been able to use the electric component of. very sad maybe my expectations where to high

I bought into the Stark Drive startup… I bought into the Stark Drive startup and having been involved with other such ventures I knew some what to expect. BUT. Since having been an investor in this startup Ive not been subject to any kind of after delivery customer service. The battery for the bike they sent me is faulty and can i get any kind of corespondence out of the company? no non. I am having difficulties with Stark Drive and its owner and it seems anyone at this company gives a hoot about its backers / customers. Stark Drive, you can report this post in under 5 minutes??? look after your customers the same will you. REPLY FROM Stark Drive....... Cont. They write... Thank you for the review however we had already contacted you and informed you a new battery could be sent out if you were to send back your existing one for analysis, !!!! My Reply, You only contacted me because I had posted how I felt on Trust pilot, so dont say you had already contacted me. Thats a lie. They also write........ we have already done this is a very few other cases but you refused to send your pack, there is unfortunately nothing we can do if you do not follow our warranty procedures. My Reply,,,,, What are you trying to say in the first half of this paragraph? it does not make sense, and yes I refused to send back my battery under your warranty as you expected me to ( in your words ) wait while the battery was sent back to the manufacturer for analysis! leaving me with a useless and un use-able product, for how long? I was'nt willing to find out as your RSVP process to questions is very very lapsed, not taking into account the amount of time it takes your company to send articles by post or courier. I will source a new battery for my bike that has a useful warranty process.

Judical dispute is becoming more likely. Update may 8, 2018 – Third version of my report after Stark claims the content of 2nd. So far I have not received the missing parts. Also there is no approval for the EU available. Stark told me not the truth and it seems, that a judicial dispute is becoming more likely. March 28, 2018 - Second version of my report after Stark claims the content of 1st. Below a short version of it. April 28, 2017 - I requested by email from Stark whether the model Advance has an approval for the EU. Stark answered me by email the same day with "yes we do" April 29, 2017 - I ordered two Ebikes, model Advance, with 500 W engine. May 26, 2017 - I wrote in a chat with Stark that the German Federal Motor Transport Authority can not find the registration in the database. I asked him for the EU registration number of the Advance model. Stark responded to me in the same chat session "registration wants to be completed in time for our deliveries". From this chat I have a screenshot as proof. January 22, 2018 - I received the two Ebikes via TNT. The ebikes were scratched and partly incomplete. There were no EU type registration/approval papers. On my complaint list Stark has only once answered. After that no longer, although I reminded him 5 times in writing.