Really amazing purchase that included a weird error I love the design of the bike and it feels really nice to ride it around my city. Friends that I pass by with the bike gets impressed, and it does indeed feels like a very great purchase! On the other side: When I turned on the electric power, I felt amazed that I cycled so fast that I almost got scared. But for some reason the electricity kinda stopped working on the first day riding out of nowhere. It probably isn't the company's fault but one of the manufacturers, and it feels kinda complex to ask the company for a fix, so I might go to a third party to check this up.

This is a GREAT bike This is a GREAT bike, with impressive features - see my unboxing and assembly video. I'm a Cambridge accademic, so I know about cycling, though I'm not a mechanic. It was easy, though there were some surprises. see YouTube pfo7m7rJlN8 There was some damage in transit and I'm having problems getting a response from them about this, but hopefully this will be sorted.

I would not purchase this bike again.... The bike I received was more or less in-line with the quality one would expect for the price. All told, my 500w version with suspension was around $1,050 US delivered to California. I have two issues with the bike that have resulted in a low rating: 1) When the bike arrived, the brakes were not properly adjusted and the disks are warped. After only two rides, one of the two bolts holding the front brake caliper fell out, it apparently was not properly torqued at the factory. As well, both the front and rear brakes flutter and do not provide linear stopping due to warped brake disks. 2) Pedal assist: after roughly 5 rides on the bike, the pedal assist stopped working at all. The electric motor can only be engaged by using the throttle which I find to be quite annoying. I have physically inspected the crank sensor and it appears to be lined up properly and all the wire connections appear to be solid. I contacted STARK and they told me to take the bike to a local repair shop - at my expense, they only offered to replace any defective parts that the shop may identify. Going forward, I would only buy a bike from an established company that will honor basic warranty requests as this bike is not really usable in its current state. I am heistant to go spend more money to chase down the crank sensor issue since there is no documentation on the cycle computer and I am not sure if it is a setting issue or failure of a component. I am order #684, placed in June 2017 for Batch #2 UPDATE 7/5/18 My review is back on the site after STARK filed a number of false claims with Trustpilot that my review was not legitimate. I included my name and order number with the original review but STARK still went ahead and claimed that I was not indeed a legitimate customer even through they have all the data to verify such. I am by no means a STARK hater and am in fact rooting for STARK's success. But how can a company succeed when they are spending more time and resources trying to muzzle legitimate complaints than focusing on true customer service to ensure the product shipped actually works. I suggest STARK work with customers to repair/address real product failures and the negative reviews will melt away based on the goodwill they engender. Just my suggestion.

Great value electric bike Good quality, well built and easy to assemble bike. Delays are expected with many Kickstarter and crowd funded projects but I appreciated Oscar keeping us updated and being honest. Great value!

Brilliant product I waited over a year for my Stark bike .. It finally arrived about two weeks ago and I have to say it’s brilliant .. It far exceeds expectations . Very well made and an excellent specification ... The year wait was very frustrating indeed as any meaningful and specific customer liaison was poor to say the least ...However , in view of the quality product now received , all this can be forgiven ... Only negative now is that there are no instructions in respect of the electronic controls ... I’m still trying to figure a few out .. I strongly recommend this bike as a good buy