Very unprofessional Everything was going good until Stark drive and UPS delivered to my old address, where the bike was taken by someone. Stark drives "customer support" is a complete joke. I was in contact with them through several emails, in which I was respectful with each one. Long story short, after they basically told me I'm screwed, they stopped replying to me completely. Very, very unprofessional in my honest opinion. Update: It now seems they are trying to start a lawsuit against me for giving this review. 10/30/18 Update: It seems they have gotten new customer service, although it seems they are motivated by my bad review more than anything. I have finally recieved my bike. I haven't been on it yet but it looks nice. It did not come with instructions so I was left to figure it out myself. I'm writing this review before riding it because Stark drive is pushing me to change my review "since I have received my bike". I'm glad I now have my bike, but getting a bike with Stark drive seems like a gamble. You might be very happy with your experience, or you might have one like mine.

Poor Customer Service My Experience with Stark Drive has been very Bad! Their Email responses are vague and not Informative! The best part about this company is the Bike itself, The Bike is of great quality However, I know a bit about running a Business and one thing I learned is take Criticism as a Positive to Improve and they do the exact opposite of that! They refuse to respond to any of the other Backers who are also frustrated! They need to fix a lot things if they even expect to stay around! I mean what kind of company refuses to help their Customers? Other then that the Bike is Amazing! Very well built and works great! 4 stars for the Bike, Improve on Customer Service and I'll add a star

Bike of the Ages I've had two electric bikes before this and though they were nice, they're nothing compared to the Stark Drive City. This bike is superb and quite luxurious. The mere design is breathtaking and the performance is second to none. I enjoy long drives with the marvellous bike and nothing beats having the wind blowing through your hair on a cool afternoon. The locking mechanism is very clever and saves me time from worrying if someone will tamper with my battery. I'd definitely recommend anyone to try this and if their as happy as I am just give me a thumbs up.

Purchased one just before Christmas Purchased one just before Christmas, picked it up from the shop in Stockholm. It was easy to assemble all parts were good. The Swedish government will refund 25% of the cost as a campaign to promote electric bicycles. I intend to order three more later this year. With the government refund I will get one bike for free. I feel sorry for the guy in Australia who lost his bike to the customs. Seems like a stupid behavior from a government, concedering the environmental advantages with a e-bike

I’m sick and tired of tactics of Stark… I’m sick and tired of tactics of Stark drive to irritate negative reviewer by asking same questions over and over again through Trustpilot. I highly doubt that they are doing same for positive reviewers if indeed they are real legitimate reviewers. I provided order number, my name and email and not once received any query from them. What they are doing is to discredit my negative review and only allowing positive reviews. Now I truly believe they are very unethical. Hope they spend their energy to address problems for customer rather than paying attention to negative reviews. When you start caring your customer, negative reviews will fade away. Maybe it’s too easy to ignore common sense.