Purchased one just before Christmas Purchased one just before Christmas, picked it up from the shop in Stockholm. It was easy to assemble all parts were good. The Swedish government will refund 25% of the cost as a campaign to promote electric bicycles. I intend to order three more later this year. With the government refund I will get one bike for free. I feel sorry for the guy in Australia who lost his bike to the customs. Seems like a stupid behavior from a government, concedering the environmental advantages with a e-bike

Poor Customer Service My Experience with Stark Drive has been very Bad! Their Email responses are vague and not Informative! The best part about this company is the Bike itself, The Bike is of great quality However, I know a bit about running a Business and one thing I learned is take Criticism as a Positive to Improve and they do the exact opposite of that! They refuse to respond to any of the other Backers who are also frustrated! They need to fix a lot things if they even expect to stay around! I mean what kind of company refuses to help their Customers? Other then that the Bike is Amazing! Very well built and works great! 4 stars for the Bike, Improve on Customer Service and I'll add a star

Judical dispute is becoming more likely. Update may 8, 2018 – Third version of my report after Stark claims the content of 2nd. So far I have not received the missing parts. Also there is no approval for the EU available. Stark told me not the truth and it seems, that a judicial dispute is becoming more likely. March 28, 2018 - Second version of my report after Stark claims the content of 1st. Below a short version of it. April 28, 2017 - I requested by email from Stark whether the model Advance has an approval for the EU. Stark answered me by email the same day with "yes we do" April 29, 2017 - I ordered two Ebikes, model Advance, with 500 W engine. May 26, 2017 - I wrote in a chat with Stark that the German Federal Motor Transport Authority can not find the registration in the database. I asked him for the EU registration number of the Advance model. Stark responded to me in the same chat session "registration wants to be completed in time for our deliveries". From this chat I have a screenshot as proof. January 22, 2018 - I received the two Ebikes via TNT. The ebikes were scratched and partly incomplete. There were no EU type registration/approval papers. On my complaint list Stark has only once answered. After that no longer, although I reminded him 5 times in writing.

Worst company ever. Worst company ever. Now that’s the response I was looking for! Thank you Stark. Keep that up and you’ll see your reviews quickly climb!

sad simply sad The bikes (i ordered two) came via FedEx more then a month past the date i was told to expect them. upon arrival the bikes were damaged from poor packaging and possibly choice of shipper. after getting a chance to ride the bikes i noticed preexisting damage from when the bikes where build. i had other professionals look at the bikes to confirm what i was seeing. i can not find a shop to work on the bikes due to compatibility and availability of parts. the customer service with the company is dismal and the provided information is general in nature much sky of what is needed to maintain my bikes. the company is not willing to inform me of the parts i need and has stopped all communication with me in regards to these two bikes. one of which i have never been able to use the electric component of. very sad maybe my expectations where to high