Poor Customer Service My Experience with Stark Drive has been very Bad! Their Email responses are vague and not Informative! The best part about this company is the Bike itself, The Bike is of great quality However, I know a bit about running a Business and one thing I learned is take Criticism as a Positive to Improve and they do the exact opposite of that! They refuse to respond to any of the other Backers who are also frustrated! They need to fix a lot things if they even expect to stay around! I mean what kind of company refuses to help their Customers? Other then that the Bike is Amazing! Very well built and works great! 4 stars for the Bike, Improve on Customer Service and I'll add a star

I would not purchase this bike again.... The bike I received was more or less in-line with the quality one would expect for the price. All told, my 500w version with suspension was around $1,050 US delivered to California. I have two issues with the bike that have resulted in a low rating: 1) When the bike arrived, the brakes were not properly adjusted and the disks are warped. After only two rides, one of the two bolts holding the front brake caliper fell out, it apparently was not properly torqued at the factory. As well, both the front and rear brakes flutter and do not provide linear stopping due to warped brake disks. 2) Pedal assist: after roughly 5 rides on the bike, the pedal assist stopped working at all. The electric motor can only be engaged by using the throttle which I find to be quite annoying. I have physically inspected the crank sensor and it appears to be lined up properly and all the wire connections appear to be solid. I contacted STARK and they told me to take the bike to a local repair shop - at my expense, they only offered to replace any defective parts that the shop may identify. Going forward, I would only buy a bike from an established company that will honor basic warranty requests as this bike is not really usable in its current state. I am heistant to go spend more money to chase down the crank sensor issue since there is no documentation on the cycle computer and I am not sure if it is a setting issue or failure of a component. I am order #684, placed in June 2017 for Batch #2 UPDATE 7/5/18 My review is back on the site after STARK filed a number of false claims with Trustpilot that my review was not legitimate. I included my name and order number with the original review but STARK still went ahead and claimed that I was not indeed a legitimate customer even through they have all the data to verify such. I am by no means a STARK hater and am in fact rooting for STARK's success. But how can a company succeed when they are spending more time and resources trying to muzzle legitimate complaints than focusing on true customer service to ensure the product shipped actually works. I suggest STARK work with customers to repair/address real product failures and the negative reviews will melt away based on the goodwill they engender. Just my suggestion.

Vorsicht! Nicht zu empfehlen! Gibt es nur Ärger! Nach fast 10 Monaten sind die Bikes endlich geliefert worden! Es gab viele Lügen und Versprechungen seitens Stark Drive! Leider sind die bestellten Bikes nicht vollständig! Die bestellten Schutzbleche fehlen und man bekommt keine Reaktion von Stark Drive! Ein Fahrrad wurde beim Versand oder auch direkt beim verpacken durch den Hersteller beschädigt! Des weiteren fehlte der Akku bei einem Bike! Fotos von der Beschädigung und eine Bitte um nachliefern der Schutzbleche werden ignoriert! Mehrere Emails werden einfach ignoriert! Eine Reaktion habe ich dann doch bekommen: Please return the bikes. The shipping address is Shenzhen china. Please get back to us which carrier you will use. Return shipping costs are your responsibility. Be sure to inform the carrier you are sending high capacity lithium batteries. Wegen des Akkus ist es nicht möglich die Fahrräder nach China zurück zusenden! Was nicht geliefert wird, wird nicht erstattet und auch nicht nachgeliefert! Garantie gibt es dann anscheinend auch nicht, da man auf Reklamationen einfach nicht reagiert! Überlegt euch gut, ob Ihr ein Fahrrad bestellen wollt, da es nach der Bestellung kein Widerruf gibt und mit PayPal seid ihr auch nicht abgesichert, da Crowndfunding bei PayPal nicht abgesichert ist!! Google translate: After almost 10 months, the bikes have finally been delivered! There were many lies and promises from Stark Drive! Unfortunately, the ordered bikes are not complete! The ordered fenders are missing and you get no reaction from Stark Drive! A bicycle was damaged during shipping or directly when packaging by the manufacturer! Furthermore, the battery was missing on a bike! Photos of the damage and a request to resupply the fenders are ignored! Several emails are simply ignored! I got a reaction after all: Please return the bikes. The shipping address is Shenzhen China. Please get back to us which carrier you will use. Return shipping costs are your responsibility. Be sure to inform the carrier you are sending high capacity lithium batteries. Because of the battery, it is not possible to send the bikes back to China! What is not delivered, will not be refunded and not re-delivered! Apparently there is no guarantee either, because you simply do not react to complaints! Think well, if you want to order a bike, because there is no revocation after the order and with PayPal you are not hedged, as crownfunding at PayPal is not secured!

Brilliant product I waited over a year for my Stark bike .. It finally arrived about two weeks ago and I have to say it’s brilliant .. It far exceeds expectations . Very well made and an excellent specification ... The year wait was very frustrating indeed as any meaningful and specific customer liaison was poor to say the least ...However , in view of the quality product now received , all this can be forgiven ... Only negative now is that there are no instructions in respect of the electronic controls ... I’m still trying to figure a few out .. I strongly recommend this bike as a good buy

Purchased one just before Christmas Purchased one just before Christmas, picked it up from the shop in Stockholm. It was easy to assemble all parts were good. The Swedish government will refund 25% of the cost as a campaign to promote electric bicycles. I intend to order three more later this year. With the government refund I will get one bike for free. I feel sorry for the guy in Australia who lost his bike to the customs. Seems like a stupid behavior from a government, concedering the environmental advantages with a e-bike