Grivet First, Grivet Outdoors was one of the few places left to carry the Skechers Women's GOrun MaxTrail 5 Ultra Shoe that I ordered. That is huge. Second, the order was shipped the next business day and arrived a couple of days before expected - which was greatly appreciated.

Would not price adjust an order within… Would not price adjust an order within 30 days of purchase…customer service just blew me off. The bag I purchased dropped $20.00 and they would not offer a credit or discount coupon….

Sent pair of child plastic crappy shoes… Sent pair of child plastic crappy shoes instead of Duckfeet boots! But Kristen refunded right away! Thank you Kristen! But now I can’t find the color I wanted in my size.

My order was lost for a time My order was lost for a time. I had to contact Grivet about it. They followed up very promptly. The shoes fit differently than the other Torins I had been buying. I would buy again if they a different color offered for the same price. I don't understand why the color costs more.?

Very Dissatisfied To be honest, ordering and shipping went smoothly and quickly... Then, things took a turn for the worst. I had ordered size 10.5 and the sticker on the shoe box said 10.5. Upon opening the box, I discovered that both shoes were a size 9.5. Someone decided not to check inside the box before shipping (rookie mistake). I needed the shoes right away so I called Grivet. The rep who answered was zero help and told me just to follow return shipping instructions online. He did say I could return them to the closest store (400 miles away). I requested that the correct size be sent to me right away but Grivet would not do that until they receive the shoes back. I returned the shoes with Grivet's UPS label but unfortunately, that shipping takes a week to get back to Grivet! Why so long? I was not offered a discount or any help. There was also no option online to exchange the shoes for the correct size. The only option is return. This should be changed right away! In a nutshell, I still don't have the shoes I ordered and its been over 2 weeks! I am very dissatisfied and I feel I should be compensated in some way...