Very Dissatisfied To be honest, ordering and shipping went smoothly and quickly... Then, things took a turn for the worst. I had ordered size 10.5 and the sticker on the shoe box said 10.5. Upon opening the box, I discovered that both shoes were a size 9.5. Someone decided not to check inside the box before shipping (rookie mistake). I needed the shoes right away so I called Grivet. The rep who answered was zero help and told me just to follow return shipping instructions online. He did say I could return them to the closest store (400 miles away). I requested that the correct size be sent to me right away but Grivet would not do that until they receive the shoes back. I returned the shoes with Grivet's UPS label but unfortunately, that shipping takes a week to get back to Grivet! Why so long? I was not offered a discount or any help. There was also no option online to exchange the shoes for the correct size. The only option is return. This should be changed right away! In a nutshell, I still don't have the shoes I ordered and its been over 2 weeks! I am very dissatisfied and I feel I should be compensated in some way...

My order was lost for a time My order was lost for a time. I had to contact Grivet about it. They followed up very promptly. The shoes fit differently than the other Torins I had been buying. I would buy again if they a different color offered for the same price. I don't understand why the color costs more.?

Ordered what I wanted, they send whatever they wanted. Ordered a pair of shoes that were in stock.. the color i wanted.. in stock. order goes through, received confirmation. Ordered same shoe different color from a different website right after this purchase, received in 2 days. Purchase from Grivet took about a week to receive.. and wasn't the same color I ordered.. WASN'T EVEN THE CORRECT SHOE. They sold out of the size and color I wanted so instead of a call just threw a pair of any old shoe in any color they felt they thought i would like from the 5 minutes i spent on their website they figured they knew my tastes from all the stuff we been through together.. so long story short call in advance DO NOT USE ONLINE ORDERING make sure they have what you want in front of them or just get whatever they feel you should have.. then have to go through the ordeal of sending their shipment back to them and still not get what you want in the first place.

Unfair return policy Unfair return policy Grivet outdoors has a unfair return policy. They charge 15% restocking, even if you return new shoes within 1 weeks. In their return policy, they have placed a line at the bottom, " Discretionary returns may be subject to up to a 15% restocking fee." It does not specify, what constitutes a discretionary return

Disappointed in shipping time Disappointed in shipping time. As seller on Amazon, shipping time is 2 days. When purchased from Grivet website, shipping was 1 week. Return policy is also different. I compare only because Grivet is seller on Amazon.