Disappointed in shipping time Disappointed in shipping time. As seller on Amazon, shipping time is 2 days. When purchased from Grivet website, shipping was 1 week. Return policy is also different. I compare only because Grivet is seller on Amazon.

Terrible Company With Worse Customer Service Terrible customer service. I bought a pair of Sketchers sandals from them which arrived the wrong size and one of sandals is defective. I've contacted them 10 times so far about sending a return shipping label for the these shoes, and they have refused to send me a label, stating that it is my responsibility to pay the $10 it will cost to ship them back, and only then can they decide if they will even take the shoes back. Horrible company!

I ordered a winter coat before Black…r. I ordered a winter coat before Black Friday and I just now got an email saying that they no longer can fulfill it. Very upset. I missed out on Black Friday sales. Very poor customer service.

Unfair return policy Unfair return policy Grivet outdoors has a unfair return policy. They charge 15% restocking, even if you return new shoes within 1 weeks. In their return policy, they have placed a line at the bottom, " Discretionary returns may be subject to up to a 15% restocking fee." It does not specify, what constitutes a discretionary return

Unethical and poor customer service I ordered a suitcase and within two hours my order was cancelled with no explaination. I wrote customer service as i thought this might be a mistake and was given a vague answer that the order "couldnt be processed". I asked if the bag was still available and that email was ignored so i went online and saw that in fact it was but they had raised the price $80.00. I wrote them once more and told them my findings and was told they "were not obligated to fill it" and it was the manufacturers fault as to why they couldnt sell it to me at the price i bought it for. What kind of customer service is this? It was your mistake! Dont blame someone else and say oh to bad for you! No other attempts were made to accomodate the situation or credit me towards another purchase.Extremely poor and unethical.I would NEVER recommend them or purchased from them again! If i could give you zero stars I would for shady business practices.