ethan
GBNo response from GSI customer service My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for new surfer. >>>Once they get your money they don't care if their product meet expectations. >>>>>Would definitely NOT recommend GSI products. Ethan
Antoine
AUNice shapes, but very fragile I have now owned 3 GSI boards, two of them superfish's (superfish 1 XL and superfish 3 CV), and the other a Hayden shapes made under license. I have creased the XL once and snapped the CV twice (with in two weeks of buying it). The HS I've surfed a few times, I can already tell that this is going to be just as fragile. When repairing the others, my repair guy has said he has never seen glass so thin. For reference I also have a Hayden shapes, made by Hayden and this thing is bullet proof. I complained to the GSI regarding the quality of their boards and was eventually given a discount voucher for a new board after more or less being told that I didn't know how to surf. While the gesture is a small saving grace I am VERY reluctant to drop another $ 900 on a board that I have no confidence in lasting more than a few surfs. As an overall purchasing experience I came away with sour taste and cannot recommend buying a GSI board to anyone. Spend your money elsewhere.
ross
AUslipstream 5.11 rpt number one in delivery, fantastic on time , packaging very protective on board. The ride, I have surfed the board about 5 times ,, from 2ft weak conditions to 3-4ft clean conditions ,, started with 3 fins reactor fins ,, board felt loose @light underfoot,, swap to four fins in better clean surf ,, the board preformed great very fast ,, very smooth ,,very happy after 37 years of surfing @shaping boards. the construction,, eps foam . carbon vector looks great, holding up , no dents on deck ,, so very impressed,, hoping you can bring out more models for the experience surfer ,, thanks ross
Bryan
GBOrdered a salt gypsy Ordered a salt gypsy. Rode under 5 times and the board is delaming. Will not help me, will not offer a replacement because its older than 90 days. Offered me a vip code to buy another board.. Why would I buy another board when this one is falling apart. A 700 dollar board should not be delaming the way this is. Super disappointed. Edited: As the company has said the board is 3 years old. The boards been ridden a few times. 3 years old or not it should not be delaming right now the way that it is all over the board. Edited again: Why would I purchase another board from you if youre unwilling to even look at this board to determine if its a manufacturers defect. You have sent me damaged boards day 1 in the past. I have 2 salt gypsys, both were sent to be obliterated. yes you did reship me new boards, but now with this board im having all these issues arise. I offered to send pics or even send you the board to evaluate. Again its like a foundation pourer of a house. If you mix too much water or too little water into the concrete the foundation will crumble. I have a feeling there was an issue with your process and now this is happening. Your lack of willingness to even try to help fix this issue is disappointing. Again, 3 years old or not this shouldnt happen. I have 8 year old boards made by locals that have been beaten to death with no issues. I know im not the only one with problems.
CK
GBTerrible Europe Customer Service... Terrible customer service from the European side, two emails with no reply at all. Don't make the best boards either, new HS hypto krypto creased on the first surf while duck diving. Other people have had similar issues with the GSI boards made in Thailand