My adult daughter called to make… My adult daughter called to make certain she would obtain the proper bag for her surfboard. She gave the exact size and type of board to the representative who then stated she needed a particular bag. I purchased the bag for her as a gift. It did was way to large for her surfboard. My daughter called the company which stated that they would issue a credit if she paid to return it. The cost to return the bag was $27.00 by UPS ground. Here is the frosting on this cake! Their representative recommended the wrong bag, In addition to my daughter paying $27.00 to return the thing, Global Surf is charging me a $30.00 restocking fee. These people are ripoff artists. BUY NOTHING FROM THEM

Terrible Europe Customer Service... Terrible customer service from the European side, two emails with no reply at all. Don't make the best boards either, new HS hypto krypto creased on the first surf while duck diving. Other people have had similar issues with the GSI boards made in Thailand

buyer beware I bought a modern surfboard and the first time I stood up on it my knee went through the top. I thought it was a freak accident so continued surfing and every time I put pressure on the top it caved in. I contacted GSI about it and they said they would get back to me. Months went by with no follow up. I checked back in with them and they said that it was deemed "normal wear and tear" and that they would not be doing anything for me. I've decided to try to fix it myself. As I cut away the damage I can see that the epoxy is extremely thin... not surprised that it couldn't withstand my weight. I weight 170 lbs and this board is supposedly rated for over 240lbs. It's obviously cheaply made, which I'm sure they know and are not interested in taking responsibility for it. Buyer beware.

No response from GSI customer service My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for new surfer. >>>Once they get your money they don't care if their product meet expectations. >>>>>Would definitely NOT recommend GSI products. Ethan

Brilliant to deal with Brilliant company to deal with. Chatted to a really friendly bloke about board selection then after I ordered they got it out here to regional WA within 2 working days! Never had that happen with any online order before. Board arrived all safe and sound and packaged beautifully. i had and email question for them and received a response back straight away. I've never put a review of anything before but this is a definite 5 star crowd.