Joyce
GBLove My New SUP I recently purchased the NSP E2 SUP from Global Surf Industries and I love it! I've used others paddle boards in the past but found the one I purchased much more stable for a relative beginner. Yes, I paid a little more for it, but in my opinion it is worth every penny. It was great ordering from Global Surf and it arrived in 2 days - I wasn't expecting it so fast. I highly recommended using this company!
sharman learie
CADisappointing I surfed the modern love child for the first time last week. The board surfed great and a caught about a dozen waves. When I came back in I noticed the board had compression in the top deck. I know this tends to happen to all boards as the age...but on the first surf! The day was mid sized mushy waves. I had no collisions or bad wipe outs. The compression is from popping up to my feet?! I'm guessing it is a manufacturing defect. I contacted the place where i bought the board and the company claims this is a wear and tear issue. I followed up with the couple board repair shops on the coast they say this type of problem all the time with Global Surf Industry boards. They figure it is inexperienced workers over sanding the epoxy coat as they mass produce boards. Anyway...its all pretty disappointing. Lesson learned. I won't be buying from GSI again!
ethan
GBNo response from GSI customer service My GSI board buckled after 20-30 sessions in 4-6 ft waves. It didn't hit the bottom. I called GSI customer service to find out what they'd do and they never called me back. >Awful experience for new surfer. >>>Once they get your money they don't care if their product meet expectations. >>>>>Would definitely NOT recommend GSI products. Ethan
Jacqueline Sharp
GBMy adult daughter called to make… My adult daughter called to make certain she would obtain the proper bag for her surfboard. She gave the exact size and type of board to the representative who then stated she needed a particular bag. I purchased the bag for her as a gift. It did was way to large for her surfboard. My daughter called the company which stated that they would issue a credit if she paid to return it. The cost to return the bag was $27.00 by UPS ground. Here is the frosting on this cake! Their representative recommended the wrong bag, In addition to my daughter paying $27.00 to return the thing, Global Surf is charging me a $30.00 restocking fee. These people are ripoff artists. BUY NOTHING FROM THEM
CK
GBTerrible Europe Customer Service... Terrible customer service from the European side, two emails with no reply at all. Don't make the best boards either, new HS hypto krypto creased on the first surf while duck diving. Other people have had similar issues with the GSI boards made in Thailand