Very Poor Customer Service I ordered the book Bruce Lee in Black Belt Magazine several weeks ago. It arrived with the cover almost completely torn off and it was not damaged in shipping, it was in this condition from the publisher. After many emails for over a week now, with the Acquistion Marketing and VIP Customer Service Reps promising to replace the book, a new one has not been shipped and I doubt they plan to do so.

Horrible place to work. A YEAR BEHIND ON PRODUCTS There have workers they been at the Midwest location for years but in unhealthy competition with each other. They make it very uncomfortable for new co workers with favoritism and seperation. They belittle them and gossip. The environment is very unprofessional. There is no manual available for the industrial machinery, they do not train properly on HOW to fully do the job and lack communication. You just thrown in there and expected to function with high productivity. The energy is so heavy at the Midwest City location that new coworkers eat in there cars or fear SPEAKING up due to fear of losing there job/ unnecessary verbal abuse. The company doesn't address the issues, either you comply or get fired with no real reason. When the problem is upon them they eliminate.

Lost in Mail. Blames customer. While ordering a product there I noticed that the shipping address was wrong. I went back and changed it in the form. When I ordered the product I noticed that the address was still wrong after I changed it. I called and e-mailed them for two days. When I talked to them on the phone it was not a solution orientated call. They immediately blamed me for the error. The whole conversation was how it was my fault and the form was never wrong. They didn't even talk to me about what it would take to get the product changed the the right address. Eventually they redirected the shipment at my cost to my place but at this point it was four days after I contacted them. Its been two weeks and the item still has not arrived because its lost being redirected.

Century martial arts is an outstanding company and there isn't another I would use. This company is always friendly, always tells you about specials for the month, and along with great quality products, they are prompt in delivery and processing orders. I have used them for almost 2 years, and don't plan on going anywhere else. Thanks century for being an awesome company that shows customers they care about them.

Excellent service Quick and easy website; although their mobile version is sometimes difficult to navigate via iPhone. Wonderful customer service and quick shipping. Haven't tried the custom shop yet but will be ordering uniforms with my logo on them soon!!! -Sensei Mitchell Pennell Founder of MPMA Kacrijitsu self defense