Returns Customer service for returns have no follow through. An item shipped damaged, pictures of the item was requested and sent and several follow up phones calls made and no response on replacement. Every other area has superior service.

Century martial arts is an outstanding company and there isn't another I would use. This company is always friendly, always tells you about specials for the month, and along with great quality products, they are prompt in delivery and processing orders. I have used them for almost 2 years, and don't plan on going anywhere else. Thanks century for being an awesome company that shows customers they care about them.

I bought the Stealth Kamas for my dad's … I bought the Stealth Kamas for my dad's birthday since he can learn a weapon at Karate. When we got them they are no better than a child's toy and felt like cheap plastic. Definitely not worth the price! When I returned them I not only had to pay for shipping the item back, but they don't refund you the shipping either from when they sent it like other others. Very disappointed and annoyed. Will never order from again.

Lost in Mail. Blames customer. While ordering a product there I noticed that the shipping address was wrong. I went back and changed it in the form. When I ordered the product I noticed that the address was still wrong after I changed it. I called and e-mailed them for two days. When I talked to them on the phone it was not a solution orientated call. They immediately blamed me for the error. The whole conversation was how it was my fault and the form was never wrong. They didn't even talk to me about what it would take to get the product changed the the right address. Eventually they redirected the shipment at my cost to my place but at this point it was four days after I contacted them. Its been two weeks and the item still has not arrived because its lost being redirected.

Did not deliver! Had no trouble ordering the items, but when it came time for delivery, I was charged $10 and never received them. After waiting an extra week I finally called customer service. I was informed that the package had been returned to Century due to damage to the packaging. I was never notified, so I never thought to check my credit card statement (as they had reimbursed my card a week after the product had been unknowingly returned). To make up for a month long wait for items, they did nothing other than charge me again for the same product, but they covered the shipping. Gee,how nice of them. Let's hope it gets here this time.