Did not deliver! Had no trouble ordering the items, but when it came time for delivery, I was charged $10 and never received them. After waiting an extra week I finally called customer service. I was informed that the package had been returned to Century due to damage to the packaging. I was never notified, so I never thought to check my credit card statement (as they had reimbursed my card a week after the product had been unknowingly returned). To make up for a month long wait for items, they did nothing other than charge me again for the same product, but they covered the shipping. Gee,how nice of them. Let's hope it gets here this time.

Worst supply company for m.a, EVER ! Worst supply company for m.a. of all time ! They sent me defective sparring boots, then, Jake Merrill, a supervisor, refused to admit it was defective ! Finally, they were supposed to issue me a credit of $ 42.84. Its now MArch 31st and still no refund, two months later. He then debits my card a SECOND TIME, then yells and shouts at me when I complained to him, then, he hangs up on me. Century owes me 85.68 and I have no idea if I am going to get a refund and when. Called their office a third time and they cannot get a hold of a supervisor. Horrible, horrible, company, avoid them at all costs ! Master R.J. Smith, 7th Dan ITF, (previous customer since 1996).

Very Poor Customer Service I ordered the book Bruce Lee in Black Belt Magazine several weeks ago. It arrived with the cover almost completely torn off and it was not damaged in shipping, it was in this condition from the publisher. After many emails for over a week now, with the Acquistion Marketing and VIP Customer Service Reps promising to replace the book, a new one has not been shipped and I doubt they plan to do so.

Returns Customer service for returns have no follow through. An item shipped damaged, pictures of the item was requested and sent and several follow up phones calls made and no response on replacement. Every other area has superior service.

Excellent service Quick and easy website; although their mobile version is sometimes difficult to navigate via iPhone. Wonderful customer service and quick shipping. Haven't tried the custom shop yet but will be ordering uniforms with my logo on them soon!!! -Sensei Mitchell Pennell Founder of MPMA Kacrijitsu self defense