MotoMummy

3920 Gattis School RD STE 102, 78664, Round Rock
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2.25
Based on 20 Reviews

5

25.00%

4

5.00%

3

0.00%

2

10.00%

1

60.00%
About MotoMummy

MotoMummy got it's start as a passion for motorcycles grew into an obsession. We (Corey & Erin) started as enthusiasts and to this day we still are. The team at MotoMummy are composed of all riders, like you, who love the sport and are always trying to expand on our knowledge. Our goal to you is to give you the best technical support and advice before, during, and after the sale. Technical knowledge is something we have always prided ourselves on and always will. We are not a company that pulls a box with a sku number and just ships it out. We work with manufacturers to test their products, give your feedback back to the manufacturers, and we pride ourselves on giving you the best products on the market.

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bigmikesplace
GB

Stay away from this mummy Seller said tire was in stock. I purchased it but never received tracking number. Ten days later, no tracking, no tire, and couldn't contact by phone because there was a voice message instructing me to email them. I did so but never received a reply. Had to open a case with paypal to get a refund. No way to do business

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Jon M.
GB

The guys at the shop were excellent The guys at the shop were excellent. They got my tires mounted and balanced quickly, and helped out with questions that I had while browsing their extensive inventory. They have a great selection of gear and parts for sportsbike/track guys, and excellent pricing. I'll definitely be going back!

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Alex
GB

Very, very slow My second order took forever to process. Amazon gets stuff to my door in 2 days. I had to call motomummy because they hadn't even processed my order in that same timeframe. Who calls merchants in 2019? It felt as if they take the order and then order it online from someone else, except it takes them several days to just do that. The first order I had to cancel because they would not allow me to ship to a friend's address. But not after I waited a few days, then emailed them, then waited again with nothing happening, then told them, fine -- just ship it to my house, I'll carry the damn tires over myself. Then waited a few days with nothing happening. Then finally called them to cancel the order because it felt like they were just getting confused and doing nothing with it.

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Julia
GB

Horrible CS and even worse management… Horrible CS and even worse management who lie to hurt their customers. Not only is their shipping atrociously slow (18 days to deliver - far outside of the times for UPS Ground or USPS Priority Mail as noted on their website)… Not only do they not take any responsibility for delays and blame ‘outside warehouses’ when the customer inquires about the delay… Not only do they try to force customers to pay return shipping and restock fees when the customer finally requests a return/refund because their item arrived far too late to be of use… Not only do they stonewall the customer when they request a full refund… but then, after 20 days of the customer trying to resolve via email, when the customer finally is so tired that they submit a charge back with their credit card due to hugely delayed shipping and refusal to accept a full return without return shipping or restock fees… then they have the GALL to claim IN WRITING that the customer never contacted them to try to resolve the matter in the first place !!! (I have a copy of this saved in case they want to try to dispute it) Blatantly lying to a credit card company when there is a long chain of emails that says otherwise. I sent these emails to my CC provider and they immediately saw what was happening and decided in my favor, thankfully. The boss/owner is evidently ok with lying to hurt customers. Thank goodness for consumer protections against people like this. Never again. DO NOT SHOP WITH THESE PEOPLE - save yourself the headache!!

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Chan Xiong
GB

Not very customer centric service… Stay Away Not very customer centric service oriented when it comes to issue resolution! Order a Item from them and item ship was not what it look like, request for a return and all they request was a picture. When I clearly stated that the item sent was not clear it was black for the background, instead of issuing a return label. They are requesting a picture. Sent them the picture and nothing. Ghosted.

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