Ordered Austin Racing exhaust April… Ordered Austin Racing exhaust April 16th and July 2nd still have nothing. Sent them emails several times asking for an update and i was ignored until i contacted Austin Racing on their instagram page of all places! Then Austin asked me to email them which i did and received a reply and only then did motomummy respond to me. 15 days now since motomummy shipped my exhaust and i still have nothing. (I'm in canada by the way) What an absolute joke this process has been and if i had any idea it would be this terrible i would have just ordered from Austin Racing DIRECT. People who have ordered from austin direct AFTER me already have their exhausts installed on their bikes and i have nothing. Never again will i deal with this company and USPS who they use for international shipping. Disgusting!

This is my first time buying stuff from… This is my first time buying stuff from mottomummy directlly. I am completely satisfied with service. I had made a few purchase from them in the past using amazon prime account, but no reason to do this in the future. Definitely recommending to others shopping with mottomummy . I was provided with excellent customer service over the phone, given best price for quality product like Dainese. I’m very happy with my experience with Mottomummy,and looking forward to make my next purchase. Thank you for everything Mottomummy !!!. Best regards.Max from BK.

Very, very slow My second order took forever to process. Amazon gets stuff to my door in 2 days. I had to call motomummy because they hadn't even processed my order in that same timeframe. Who calls merchants in 2019? It felt as if they take the order and then order it online from someone else, except it takes them several days to just do that. The first order I had to cancel because they would not allow me to ship to a friend's address. But not after I waited a few days, then emailed them, then waited again with nothing happening, then told them, fine -- just ship it to my house, I'll carry the damn tires over myself. Then waited a few days with nothing happening. Then finally called them to cancel the order because it felt like they were just getting confused and doing nothing with it.

Extra charge I'm leaving here my one star review because of the extra 20% charge which wasn't my mistake. UPS never tried to deliver me, I contacted motomummy beforehand, saying the shipment was having a problem, even in the UPS website said to correct the address and then it was saying to contact the sender. I did that. I provided all the proof that I didn't reject the item but they still charged an extra 10% on top of the 10% fee to return an item. Makes no sense after all the proof but it is what is it. For me it's a lot of money, so I'm not buying again from these guys.

Not very customer centric service… Stay Away Not very customer centric service oriented when it comes to issue resolution! Order a Item from them and item ship was not what it look like, request for a return and all they request was a picture. When I clearly stated that the item sent was not clear it was black for the background, instead of issuing a return label. They are requesting a picture. Sent them the picture and nothing. Ghosted.