Terrible company Terrible company. I specifically called before placing an order to ask if my other items would ship even if one item was on backorder and was told yes they would ship same or next day. 3 days later I received an email saying they were holding my items and they did not have an estimated date when it would ship or they would receive the backordered item. Cancelled immediately and will never order from this company again. Very poor customer service.

Made post-order color change for me and delivered in 2 days free! Ordered a backpack late Friday evening on line and then decided on Saturday that I wanted a different color. Sent an email to customer support asking if they could help. On Sunday morning, I received a response that they made my change, free of additional charges. Received the backpack on Tuesday morning UPS (free shipping). This may be my best on line shopping experience ever!

Everything was good! After reading some bad reviews here, I hesitated to place an order from them. However, due to the sale price of the product, I wanted to give it a chance. And It worked perfectly! While I was placing my order, I added a note about my concern and customer service contacted me immediately via e-mail. Anyways, I got the correct item on time with a good customer service.

my time is worth more than the cost of a shoe and shipping Be aware that if the size is wrong you will have to pay to return it. Their website does not work. The links do not function and the email also does not work. I was finally able to get a hold of customer service, who said she would email a return label to me, but all the email contained was a link to the site - which did not work. When it takes less time to write a review than to accomplish what you need to, it is never good for the company. Go to a big box before you go here.

If I could give a '0' for stars I… If I could give a '0' for stars I would. We ordered a tent online, received a notification that our card 'did not go through' and therefore we would not get the products ordered. We checked, nothing wrong with the card and even though the order was cancelled they still charged our card for $500. We called multiple times, had countless emails and incredibly poor customer service from all areas shuttled back between Adorama (whoever they are) and Sunnysports, each denying they could do anything to rectify the situation. I wonder if Sunnysports is even an entity.