Everything was good! After reading some bad reviews here, I hesitated to place an order from them. However, due to the sale price of the product, I wanted to give it a chance. And It worked perfectly! While I was placing my order, I added a note about my concern and customer service contacted me immediately via e-mail. Anyways, I got the correct item on time with a good customer service.

Customer service is horrible Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.

They stand behind their customer satisfaction guarantee! I originally left a one star review due to receiving the wrong size jacket. After calling and emailing them they corrected the issue and are now sending me the correct jacket with next day air shipping, my ski trip is saved! Thank you Joana and team for correcting this issue so swiftly for me, I really appreciate it!

Poor order handling and customer service Placed an order for swim suit on 2/12/22. Received confirmation of order. It shows my cc was charged on 2/12/22. No follow up emails since. 13 days later, still nothing. Checked online and it says BACKORDERED with no other info or options. Pretty lame customer service not to even let the customer know an order is backordered. Fortunately they did not actually charge my cc, so they get 2 stars instead of 1.

If I could give a '0' for stars I… If I could give a '0' for stars I would. We ordered a tent online, received a notification that our card 'did not go through' and therefore we would not get the products ordered. We checked, nothing wrong with the card and even though the order was cancelled they still charged our card for $500. We called multiple times, had countless emails and incredibly poor customer service from all areas shuttled back between Adorama (whoever they are) and Sunnysports, each denying they could do anything to rectify the situation. I wonder if Sunnysports is even an entity.