If I could give a '0' for stars I… If I could give a '0' for stars I would. We ordered a tent online, received a notification that our card 'did not go through' and therefore we would not get the products ordered. We checked, nothing wrong with the card and even though the order was cancelled they still charged our card for $500. We called multiple times, had countless emails and incredibly poor customer service from all areas shuttled back between Adorama (whoever they are) and Sunnysports, each denying they could do anything to rectify the situation. I wonder if Sunnysports is even an entity.

Reselling USED Products I would absolutely not recommend this company. I received a pair of used shoes -- scratches, dirt, scuffs... everything you can imagine on the product that was presented and bought as brand new. The company was less than helpful when I let them know. No discount on future merchandise or anything to remedy the inconvenience, as I had to take the time to ship the used shoes back and go out of my way to do so. On top of that, when I was packing up the order, I found the last person's order paper still in the box with all of their personal information! So unprofessional. This company is careless and sells used merchandise presented as new. BEWARE!

Customer service is horrible Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.

Be careful, don't trust this site!!! I was placing an order, it said free shipping, but at checkout it charged me anyway. I contacted customer service, they emailed me and said send the order #, price, and delivery address, and they'd deduct it. Like an idiot I placed the order, sent all the info, and they emailed me- NO FREE SHIPPING. That's so dishonest, and I'll be cancelling my order. I have a picture of the boots, and it says free shipping, but they WON'T honor their own words!!

Terrible company Terrible company. I specifically called before placing an order to ask if my other items would ship even if one item was on backorder and was told yes they would ship same or next day. 3 days later I received an email saying they were holding my items and they did not have an estimated date when it would ship or they would receive the backordered item. Cancelled immediately and will never order from this company again. Very poor customer service.