Poor order handling and customer service Placed an order for swim suit on 2/12/22. Received confirmation of order. It shows my cc was charged on 2/12/22. No follow up emails since. 13 days later, still nothing. Checked online and it says BACKORDERED with no other info or options. Pretty lame customer service not to even let the customer know an order is backordered. Fortunately they did not actually charge my cc, so they get 2 stars instead of 1.

Everything was good! After reading some bad reviews here, I hesitated to place an order from them. However, due to the sale price of the product, I wanted to give it a chance. And It worked perfectly! While I was placing my order, I added a note about my concern and customer service contacted me immediately via e-mail. Anyways, I got the correct item on time with a good customer service.

delivery time about one month sunny sports....good company and product line. warning your order will take at least one month to arrive. slowest warehouse on earth. also do not bother calling about your order another 2 day's I heard many times. company cares more about it's stockholders than it's customer's 57% bad ratings is understandable.

They stand behind their customer satisfaction guarantee! I originally left a one star review due to receiving the wrong size jacket. After calling and emailing them they corrected the issue and are now sending me the correct jacket with next day air shipping, my ski trip is saved! Thank you Joana and team for correcting this issue so swiftly for me, I really appreciate it!

Be careful, don't trust this site!!! I was placing an order, it said free shipping, but at checkout it charged me anyway. I contacted customer service, they emailed me and said send the order #, price, and delivery address, and they'd deduct it. Like an idiot I placed the order, sent all the info, and they emailed me- NO FREE SHIPPING. That's so dishonest, and I'll be cancelling my order. I have a picture of the boots, and it says free shipping, but they WON'T honor their own words!!