No returns I bought shoes from the website. They were not waterproof as advertised. I used them for a day and wanted to return them, but they did not accept the return. The return policy is misleading and not worth it Zia C. (Sunny Sports) Nov 20, 2022, 9:14 PM EST We are sorry. We are unable to authorize the return if the item has been used. Please understand that the as per our return policy, the products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories. We apologize for any inconvenience. Thank you for shopping with us we appreciate your business. Sincerely, Zia C. Customer Care Associate (866)611-1600 or (212)333-5059

Customer service is horrible Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.

If I could give a '0' for stars I… If I could give a '0' for stars I would. We ordered a tent online, received a notification that our card 'did not go through' and therefore we would not get the products ordered. We checked, nothing wrong with the card and even though the order was cancelled they still charged our card for $500. We called multiple times, had countless emails and incredibly poor customer service from all areas shuttled back between Adorama (whoever they are) and Sunnysports, each denying they could do anything to rectify the situation. I wonder if Sunnysports is even an entity.

Be careful, don't trust this site!!! I was placing an order, it said free shipping, but at checkout it charged me anyway. I contacted customer service, they emailed me and said send the order #, price, and delivery address, and they'd deduct it. Like an idiot I placed the order, sent all the info, and they emailed me- NO FREE SHIPPING. That's so dishonest, and I'll be cancelling my order. I have a picture of the boots, and it says free shipping, but they WON'T honor their own words!!

Made post-order color change for me and delivered in 2 days free! Ordered a backpack late Friday evening on line and then decided on Saturday that I wanted a different color. Sent an email to customer support asking if they could help. On Sunday morning, I received a response that they made my change, free of additional charges. Received the backpack on Tuesday morning UPS (free shipping). This may be my best on line shopping experience ever!