Great experience! Reading all of these negative reviews, I was a little skeptical but wow am I impressed! I placed an order for Grayl water bottles and I had a great experience. My order was easy to place, communication around my order and delivery was very good and my order arrived fast (5 business days from Coast to Coast). The items were packaged with care, they are new, and they work great. I doubt I will need to return anything, and hope I don't have issues if/when I do (according to other comments). I definitely plan to be back.

Reselling USED Products I would absolutely not recommend this company. I received a pair of used shoes -- scratches, dirt, scuffs... everything you can imagine on the product that was presented and bought as brand new. The company was less than helpful when I let them know. No discount on future merchandise or anything to remedy the inconvenience, as I had to take the time to ship the used shoes back and go out of my way to do so. On top of that, when I was packing up the order, I found the last person's order paper still in the box with all of their personal information! So unprofessional. This company is careless and sells used merchandise presented as new. BEWARE!

Poor order handling and customer service Placed an order for swim suit on 2/12/22. Received confirmation of order. It shows my cc was charged on 2/12/22. No follow up emails since. 13 days later, still nothing. Checked online and it says BACKORDERED with no other info or options. Pretty lame customer service not to even let the customer know an order is backordered. Fortunately they did not actually charge my cc, so they get 2 stars instead of 1.

delivery time about one month sunny sports....good company and product line. warning your order will take at least one month to arrive. slowest warehouse on earth. also do not bother calling about your order another 2 day's I heard many times. company cares more about it's stockholders than it's customer's 57% bad ratings is understandable.

I read the reviews and was hesitant I read the reviews and was hesitant, especially considering that my order was to be shipped to the warehouse of a shipping company to later be sent to Europe, and there was no way I could make a return if they sent the wrong stuff, or damaged, or smth else like that. First of all, this is not a scam. Some old reviews here say it is, but it's not, the shop exists. I decided to give it a go. Ordered a Sierra Designs backpack, with free shipping. Took them a few days to hand the backpack over to UPS, but it was within the indicated timeframe. And then it was successfully shipped first to the warehouse and then over to me in Europe. The backpack I received is of the right model and size, with no damage and no issues whatsoever. The packaging was a simple plastic bag, but it did its job of keeping the backpack intact and also made the cost of my shipment from the US to Ukraine lower since it's not a voluminous box. I am very satisfied. Already ordered another backpack for my gf.