my time is worth more than the cost of a shoe and shipping Be aware that if the size is wrong you will have to pay to return it. Their website does not work. The links do not function and the email also does not work. I was finally able to get a hold of customer service, who said she would email a return label to me, but all the email contained was a link to the site - which did not work. When it takes less time to write a review than to accomplish what you need to, it is never good for the company. Go to a big box before you go here.

Customer service is horrible Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.

Made post-order color change for me and delivered in 2 days free! Ordered a backpack late Friday evening on line and then decided on Saturday that I wanted a different color. Sent an email to customer support asking if they could help. On Sunday morning, I received a response that they made my change, free of additional charges. Received the backpack on Tuesday morning UPS (free shipping). This may be my best on line shopping experience ever!

Great Customer Service A great experience. They price-matched a North Face backpack at the one store that had it cheaper then them. Then, 6 days later, they price-matched it again when I found a ridiculous deal on the same pack on a (possibly shady) website even though I had already purchased it from Sunny Sports & it's not their policy to match past purchases. Great customer service. Would definitely use them again.

Sunny sports return policy I found the products I needed and ordering was easy. They arrived just fine and in a timely manner. I had to return them unfortunately. Don’t believe their return policy. It’s not a full refund. They charged me a $5 tax credit??? And then $13 for shipping. So full refund minus$18. I won’t buy anything from sunny sports again because I will use another company with actual free returns and a true %100 money back guarantee.