Poor quality, refused return, shi7e company Company sold me an expensive Mountain Hardware Ghost Whisperer 2 jacket. The cheap zipper fell apart after a few uses and the jacket quality is very poor. I think this is common knowledge at this point. Sunnysports refused to accept a return on the product and gave me a phone number for manufacturers warranty, essentially passing the buck. DO NOT buy anything from this company. They are complete shi7e.

Unbelievable Unbelievable. I bought a large ticket item from Sunnysports previously and I got a good deal and the item was fine. I went to buy another big ticket item a few weeks later and, as before, I had my billing address and a different address to ship it to. Apparently, they didn't like the idea that it was being sent to another address than my billing. 🤔 I told them it was my UPS mailbox and I have all packages sent there due to porch pirates stealing from me. I've never had any problem with any company previously. I explained the situation. They wanted more details which I gave them. Then they began crossing the line, asking for the email to which I receive billing by AmEx. 🤔 Why do they need that? This isn't about the payment being a problem. It's that it's another address I'm sending to. They can verify with UPS that it's legit. Besides, what about someone that wants to send a purchase as a gift to someone at a different address? They had zero problems with the last order. Well, when I refused the info asking what email I use for my AmEx, which has nothing to do with this, they said they're denying my buying the item. WHY? 😐 I wrote once more when they asked for a review and I calmly explained and asked again if I could order. Do they really want to send to the address where porch pirates will likely steal it, or would they send to my safe UPS mailbox, which they can verify? They told me they Canceled the order! 😕 So they've lost my business for life. Also, I started reading reviews and I'm glad I'm not patronizing them ever again.

Made post-order color change for me and delivered in 2 days free! Ordered a backpack late Friday evening on line and then decided on Saturday that I wanted a different color. Sent an email to customer support asking if they could help. On Sunday morning, I received a response that they made my change, free of additional charges. Received the backpack on Tuesday morning UPS (free shipping). This may be my best on line shopping experience ever!

Poor order handling and customer service Placed an order for swim suit on 2/12/22. Received confirmation of order. It shows my cc was charged on 2/12/22. No follow up emails since. 13 days later, still nothing. Checked online and it says BACKORDERED with no other info or options. Pretty lame customer service not to even let the customer know an order is backordered. Fortunately they did not actually charge my cc, so they get 2 stars instead of 1.

Sunny sports return policy I found the products I needed and ordering was easy. They arrived just fine and in a timely manner. I had to return them unfortunately. Don’t believe their return policy. It’s not a full refund. They charged me a $5 tax credit??? And then $13 for shipping. So full refund minus$18. I won’t buy anything from sunny sports again because I will use another company with actual free returns and a true %100 money back guarantee.