Customer service is horrible Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.

Great experience! Reading all of these negative reviews, I was a little skeptical but wow am I impressed! I placed an order for Grayl water bottles and I had a great experience. My order was easy to place, communication around my order and delivery was very good and my order arrived fast (5 business days from Coast to Coast). The items were packaged with care, they are new, and they work great. I doubt I will need to return anything, and hope I don't have issues if/when I do (according to other comments). I definitely plan to be back.

Unbelievable Unbelievable. I bought a large ticket item from Sunnysports previously and I got a good deal and the item was fine. I went to buy another big ticket item a few weeks later and, as before, I had my billing address and a different address to ship it to. Apparently, they didn't like the idea that it was being sent to another address than my billing. 🤔 I told them it was my UPS mailbox and I have all packages sent there due to porch pirates stealing from me. I've never had any problem with any company previously. I explained the situation. They wanted more details which I gave them. Then they began crossing the line, asking for the email to which I receive billing by AmEx. 🤔 Why do they need that? This isn't about the payment being a problem. It's that it's another address I'm sending to. They can verify with UPS that it's legit. Besides, what about someone that wants to send a purchase as a gift to someone at a different address? They had zero problems with the last order. Well, when I refused the info asking what email I use for my AmEx, which has nothing to do with this, they said they're denying my buying the item. WHY? 😐 I wrote once more when they asked for a review and I calmly explained and asked again if I could order. Do they really want to send to the address where porch pirates will likely steal it, or would they send to my safe UPS mailbox, which they can verify? They told me they Canceled the order! 😕 So they've lost my business for life. Also, I started reading reviews and I'm glad I'm not patronizing them ever again.

No returns I bought shoes from the website. They were not waterproof as advertised. I used them for a day and wanted to return them, but they did not accept the return. The return policy is misleading and not worth it Zia C. (Sunny Sports) Nov 20, 2022, 9:14 PM EST We are sorry. We are unable to authorize the return if the item has been used. Please understand that the as per our return policy, the products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories. We apologize for any inconvenience. Thank you for shopping with us we appreciate your business. Sincerely, Zia C. Customer Care Associate (866)611-1600 or (212)333-5059

They stand behind their customer satisfaction guarantee! I originally left a one star review due to receiving the wrong size jacket. After calling and emailing them they corrected the issue and are now sending me the correct jacket with next day air shipping, my ski trip is saved! Thank you Joana and team for correcting this issue so swiftly for me, I really appreciate it!