Great experience! Reading all of these negative reviews, I was a little skeptical but wow am I impressed! I placed an order for Grayl water bottles and I had a great experience. My order was easy to place, communication around my order and delivery was very good and my order arrived fast (5 business days from Coast to Coast). The items were packaged with care, they are new, and they work great. I doubt I will need to return anything, and hope I don't have issues if/when I do (according to other comments). I definitely plan to be back.

Be careful, don't trust this site!!! I was placing an order, it said free shipping, but at checkout it charged me anyway. I contacted customer service, they emailed me and said send the order #, price, and delivery address, and they'd deduct it. Like an idiot I placed the order, sent all the info, and they emailed me- NO FREE SHIPPING. That's so dishonest, and I'll be cancelling my order. I have a picture of the boots, and it says free shipping, but they WON'T honor their own words!!

I read the reviews and was hesitant I read the reviews and was hesitant, especially considering that my order was to be shipped to the warehouse of a shipping company to later be sent to Europe, and there was no way I could make a return if they sent the wrong stuff, or damaged, or smth else like that. First of all, this is not a scam. Some old reviews here say it is, but it's not, the shop exists. I decided to give it a go. Ordered a Sierra Designs backpack, with free shipping. Took them a few days to hand the backpack over to UPS, but it was within the indicated timeframe. And then it was successfully shipped first to the warehouse and then over to me in Europe. The backpack I received is of the right model and size, with no damage and no issues whatsoever. The packaging was a simple plastic bag, but it did its job of keeping the backpack intact and also made the cost of my shipment from the US to Ukraine lower since it's not a voluminous box. I am very satisfied. Already ordered another backpack for my gf.

Great Customer Service A great experience. They price-matched a North Face backpack at the one store that had it cheaper then them. Then, 6 days later, they price-matched it again when I found a ridiculous deal on the same pack on a (possibly shady) website even though I had already purchased it from Sunny Sports & it's not their policy to match past purchases. Great customer service. Would definitely use them again.

Poor order handling and customer service Placed an order for swim suit on 2/12/22. Received confirmation of order. It shows my cc was charged on 2/12/22. No follow up emails since. 13 days later, still nothing. Checked online and it says BACKORDERED with no other info or options. Pretty lame customer service not to even let the customer know an order is backordered. Fortunately they did not actually charge my cc, so they get 2 stars instead of 1.