If I could give a '0' for stars I… If I could give a '0' for stars I would. We ordered a tent online, received a notification that our card 'did not go through' and therefore we would not get the products ordered. We checked, nothing wrong with the card and even though the order was cancelled they still charged our card for $500. We called multiple times, had countless emails and incredibly poor customer service from all areas shuttled back between Adorama (whoever they are) and Sunnysports, each denying they could do anything to rectify the situation. I wonder if Sunnysports is even an entity.

Customer service is horrible Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.

They stand behind their customer satisfaction guarantee! I originally left a one star review due to receiving the wrong size jacket. After calling and emailing them they corrected the issue and are now sending me the correct jacket with next day air shipping, my ski trip is saved! Thank you Joana and team for correcting this issue so swiftly for me, I really appreciate it!

I read the reviews and was hesitant I read the reviews and was hesitant, especially considering that my order was to be shipped to the warehouse of a shipping company to later be sent to Europe, and there was no way I could make a return if they sent the wrong stuff, or damaged, or smth else like that. First of all, this is not a scam. Some old reviews here say it is, but it's not, the shop exists. I decided to give it a go. Ordered a Sierra Designs backpack, with free shipping. Took them a few days to hand the backpack over to UPS, but it was within the indicated timeframe. And then it was successfully shipped first to the warehouse and then over to me in Europe. The backpack I received is of the right model and size, with no damage and no issues whatsoever. The packaging was a simple plastic bag, but it did its job of keeping the backpack intact and also made the cost of my shipment from the US to Ukraine lower since it's not a voluminous box. I am very satisfied. Already ordered another backpack for my gf.

delivery time about one month sunny sports....good company and product line. warning your order will take at least one month to arrive. slowest warehouse on earth. also do not bother calling about your order another 2 day's I heard many times. company cares more about it's stockholders than it's customer's 57% bad ratings is understandable.