Unbelievable Unbelievable. I bought a large ticket item from Sunnysports previously and I got a good deal and the item was fine. I went to buy another big ticket item a few weeks later and, as before, I had my billing address and a different address to ship it to. Apparently, they didn't like the idea that it was being sent to another address than my billing. 🤔 I told them it was my UPS mailbox and I have all packages sent there due to porch pirates stealing from me. I've never had any problem with any company previously. I explained the situation. They wanted more details which I gave them. Then they began crossing the line, asking for the email to which I receive billing by AmEx. 🤔 Why do they need that? This isn't about the payment being a problem. It's that it's another address I'm sending to. They can verify with UPS that it's legit. Besides, what about someone that wants to send a purchase as a gift to someone at a different address? They had zero problems with the last order. Well, when I refused the info asking what email I use for my AmEx, which has nothing to do with this, they said they're denying my buying the item. WHY? 😐 I wrote once more when they asked for a review and I calmly explained and asked again if I could order. Do they really want to send to the address where porch pirates will likely steal it, or would they send to my safe UPS mailbox, which they can verify? They told me they Canceled the order! 😕 So they've lost my business for life. Also, I started reading reviews and I'm glad I'm not patronizing them ever again.

Made post-order color change for me and delivered in 2 days free! Ordered a backpack late Friday evening on line and then decided on Saturday that I wanted a different color. Sent an email to customer support asking if they could help. On Sunday morning, I received a response that they made my change, free of additional charges. Received the backpack on Tuesday morning UPS (free shipping). This may be my best on line shopping experience ever!

Scam Scam, don’t order. No address, phone. Could never trace them. I ordered 5 foldable universal screen amplifiers and after 5 weeks never received them. They send emails “it’s on the way” but never received. Afterwards, they stop responding, Found out they’re out of Hong Kong. Go elsewhere.

They stand behind their customer satisfaction guarantee! I originally left a one star review due to receiving the wrong size jacket. After calling and emailing them they corrected the issue and are now sending me the correct jacket with next day air shipping, my ski trip is saved! Thank you Joana and team for correcting this issue so swiftly for me, I really appreciate it!

Poor quality, refused return, shi7e company Company sold me an expensive Mountain Hardware Ghost Whisperer 2 jacket. The cheap zipper fell apart after a few uses and the jacket quality is very poor. I think this is common knowledge at this point. Sunnysports refused to accept a return on the product and gave me a phone number for manufacturers warranty, essentially passing the buck. DO NOT buy anything from this company. They are complete shi7e.