Customer service is horrible Customer service is horrible. Ordered 2 camp chairs and wanted to return and purchase different chairs (more expensive). I told them I had only opened them and realize they were the shorter version of the chair and wanted to exchange them for regular height. I had all original packaging, tags, etc. It took 2 weeks for Return Dept to say they can't accept the return. Why did it take 2 weeks? And why can't items in new condition with original packaging be returned? Never shopping here again.

Poor order handling and customer service Placed an order for swim suit on 2/12/22. Received confirmation of order. It shows my cc was charged on 2/12/22. No follow up emails since. 13 days later, still nothing. Checked online and it says BACKORDERED with no other info or options. Pretty lame customer service not to even let the customer know an order is backordered. Fortunately they did not actually charge my cc, so they get 2 stars instead of 1.

Poor quality, refused return, shi7e company Company sold me an expensive Mountain Hardware Ghost Whisperer 2 jacket. The cheap zipper fell apart after a few uses and the jacket quality is very poor. I think this is common knowledge at this point. Sunnysports refused to accept a return on the product and gave me a phone number for manufacturers warranty, essentially passing the buck. DO NOT buy anything from this company. They are complete shi7e.

my time is worth more than the cost of a shoe and shipping Be aware that if the size is wrong you will have to pay to return it. Their website does not work. The links do not function and the email also does not work. I was finally able to get a hold of customer service, who said she would email a return label to me, but all the email contained was a link to the site - which did not work. When it takes less time to write a review than to accomplish what you need to, it is never good for the company. Go to a big box before you go here.

Great experience! Reading all of these negative reviews, I was a little skeptical but wow am I impressed! I placed an order for Grayl water bottles and I had a great experience. My order was easy to place, communication around my order and delivery was very good and my order arrived fast (5 business days from Coast to Coast). The items were packaged with care, they are new, and they work great. I doubt I will need to return anything, and hope I don't have issues if/when I do (according to other comments). I definitely plan to be back.