Sales Aaron Sales Aaron Geat customer service very helpful and patience

On 07/04/23 I purchased the F80… On 07/04/23 I purchased the F80 Treadmill from Sole. I paid for assembly and for a five-year warranty. True to the pattern of bad business documented in these reviews, Sole weaseled their way out of my five-year warranty. The F80 Treadmill started to make loud screeching sounds after only 3 months of use. The replacement parts were broken. After three attempts the technician seemed to fix the treadmill. But a few months later the same problem recurred. This time the technician could not fix the loud screeching. A third time they made the screeching louder by the time they left. The fourth time, they returned just to photograph my room to pretend I was the one to blame for the treadmill's failure. They blamed my cat for its urine on the machine. Yet the machine didn't sound bad after the cat pee, it sounded worse and worse after the technician visits. Sole technicians are not held accountable for their incompetence; the pattern shown in these complaints is that Sole blames the customer. Sole machines are flimsy, low quality but priced high. The Sole company is a bunch of snake oil salesmen who traffic in pretense and fraud with the low quality machines and incompetent technical service.

Good product, prompt delivery and easy assembly Got a good deal on an elliptical from their website. Site explained before checkout that delivery may take up to 2 months due to Covid/inventory (we got ours delivered to doorstep in about 3 weeks). Assembly has been pretty easy so far - the manual had a misprint and I called them to ask about it. Got a quick answer from their maintenance / parts support people

Horrible Support on New Sole F80 treadmill… I purchased a new Sole F80 treadmill with white glove delivery and setup. After geeting the treadmill setup and installed, it was perfect. However, I didnt realize the white glove installers had installed the main display screen crooked. I immediately called Sole Fitness and it's affiliated warranty company to see how Sole would take care of this improperly installed display screen, considering the treadmill was brand new. This is where I have my issue. I was advised, "I would have to fix it myself." I said, "WHAT!?" I expressed that I paid $350 for set up and I would now have fix an improperly setup treadmill that I didn't set up. You can see where my dismay and anger is from. This treadmill is brand new, not even a week old and never used yet. At this time, out of principle, Im about to return this Sole F80 treadmill for a complete refund. The fact that I was told to handle the repair is an insult, and far from what I expected from deciding to go with a Sole treadmill. So while I'm quite sure the treadmill is solid, beware the lousy inconsiderate after support as well as the poorly done initial setup, which is not worth $350. I hope I'm contacted by Sole as this is an embarrassing situation for them Sincerely, Chris C.

Great Products, Poor UX/UI Design Loved the fitness bike I was able to find. The details, the feedback, and the reputation that Sole has is great! I've had one of their ellipticals for 3 years now and it's a key part of my routine. However, the website experience left a lot to be desired. I had pop-ups every time I added items to the cart. It was frustrating to be "sold" additional items when I just wanted to purchase a few items. In the end, I opted just for the stationary bike because I was so frustrated with the website experience.