Good product, prompt delivery and easy assembly Got a good deal on an elliptical from their website. Site explained before checkout that delivery may take up to 2 months due to Covid/inventory (we got ours delivered to doorstep in about 3 weeks). Assembly has been pretty easy so far - the manual had a misprint and I called them to ask about it. Got a quick answer from their maintenance / parts support people

Terrible customer services Terrible customer services. Prior to writing this I read some reviews on Sole customer service. Ten to one harrable frustrating customer service. Reviews suggested not doing business with these folks if you can avoid them. Some of us already have a sole 300 pound junk bolder in our living room that doesn't work. I will not enter my number. These folks are so bad I'm afraid of retaliation!?!

Awful Customer Service We bought the F80 treadmill and when we unpacked it to assemble, realized that it had 2 left lower handlebar covers instead of 1 right and 1 left. Sole Fitness customer service agents are among the most rude that I've ever dealt with. The latest one today is named Abby who was belligerent, talked over me and then pretended that she could not hear me.

Be wary of third party support After using my previous elliptical for over 14 years, I did a ton of research before deciding on the E95S from Sole. I opted for the additional fees to have it assembled when delivered. Unfortunately, the second or third time I used it, the legs started jumping track. I called Sole support and a helpful person offered to send a tech to fix it. The third party firm that Sole uses for support has no-showed for multiple appointments and now, three months later, I'm still trying to get someone to show up to fix it. Next time, I'll buy locally from someone that will come to my house and fix it if it doesn't work (especially within weeks of purchase). Disappointing experience for a $2k purchase.

Thank God I didn’t buy from Sole Fitness! I haven’t actually purchased a Sole treadmill yet, but I’m SO grateful for all the negative reviews and warnings I just read regarding Sole’s horrific customer service practices and equipment orders that seem to go “ghost”. I almost made a huge mistake by making a purchase with their company today...thank God I didn’t!! Thanks everyone for your complete honesty 😊