Terrible customer services Terrible customer services. Prior to writing this I read some reviews on Sole customer service. Ten to one harrable frustrating customer service. Reviews suggested not doing business with these folks if you can avoid them. Some of us already have a sole 300 pound junk bolder in our living room that doesn't work. I will not enter my number. These folks are so bad I'm afraid of retaliation!?!

Worst Company I’ve ever dealt with I spoke with customer service. I reached out to several senior leadership including the CEO. My message was below: I ’ve had some trouble with customer service with Sole from the very beginning of our interactions and I was hoping I could get some support from senior management on this. Upon purchasing 2 units (a little over a year ago) 1 for my wife and 1 for myself we had a hellish experience dealing with the logistics and delivery company. One unit was delivered when both were supposed to be. They were put together incorrectly when I paid for them to be put together fully. It took weeks for the next one to be delivered at which point I had actually delayed a business trip I was supposed to be on for a month. It cost me a fair amount of money logistically to re-arrange everything and get everything back together. Davis Johnson was my sales rep. When reaching out to him and his management it was a constant finger pointing between the logistics company and sole. No one really took ownership and fixed the issues. The second unit was delivered and was still not assembled correctly. Speed knobs didn’t work, back safety mechanism for the belt wasn’t installed, etc. neither machines were appropriately leveled, and all the left over parts were left scattered Fast forward to this year, on my wife’s treadmill, heavy rust has begun eating its way down the Metal arms of the unit and her Screen stopped working. On my unit the belt is completely slipping, the arms are rusting, the stop/start button has slipped out of its housing unit, and the screen intermittently will stop working. I called customer service and was told that I was 1 month out of warranty for the screen and I never heard anything about the rust issues the belt issues or anything else. It feels like when someone spends almost $7k with your company it should stand by its product more than telling someone they are a month out of warranty so tough luck. Not a single person responded.

Thank God I didn’t buy from Sole Fitness! I haven’t actually purchased a Sole treadmill yet, but I’m SO grateful for all the negative reviews and warnings I just read regarding Sole’s horrific customer service practices and equipment orders that seem to go “ghost”. I almost made a huge mistake by making a purchase with their company today...thank God I didn’t!! Thanks everyone for your complete honesty 😊

Awful Customer Service Purchased a Sole Elliptical E25 from a Sporting Goods store and discovered the product was defective upon setting it up, unusable. Called Sole the same day and was promised prompt service. Now 2 weeks later and I have heard nothing back and I am unable to to reach anyone by either phone or email. Incredibly unhappy to have a useless expensive piece of fitness equipment that I cannot even return, due to Soles requirement for dealing directly with them.

We had to call Sole 5 times to… We had to call Sole 5 times to straighten out this order after Sole initially "Declined" the order despite Affirm having accepted the loan request. Even though the Sales Dept Personnel promised call backs they NEVER called us back to give us status updates. We finally received an email from Affirm that Sole had accepted the order nearly a week later.