Good product, prompt delivery and easy assembly Got a good deal on an elliptical from their website. Site explained before checkout that delivery may take up to 2 months due to Covid/inventory (we got ours delivered to doorstep in about 3 weeks). Assembly has been pretty easy so far - the manual had a misprint and I called them to ask about it. Got a quick answer from their maintenance / parts support people

Awful Customer Service Purchased a Sole Elliptical E25 from a Sporting Goods store and discovered the product was defective upon setting it up, unusable. Called Sole the same day and was promised prompt service. Now 2 weeks later and I have heard nothing back and I am unable to to reach anyone by either phone or email. Incredibly unhappy to have a useless expensive piece of fitness equipment that I cannot even return, due to Soles requirement for dealing directly with them.

Awful Customer Service We bought the F80 treadmill and when we unpacked it to assemble, realized that it had 2 left lower handlebar covers instead of 1 right and 1 left. Sole Fitness customer service agents are among the most rude that I've ever dealt with. The latest one today is named Abby who was belligerent, talked over me and then pretended that she could not hear me.

Be wary of third party support After using my previous elliptical for over 14 years, I did a ton of research before deciding on the E95S from Sole. I opted for the additional fees to have it assembled when delivered. Unfortunately, the second or third time I used it, the legs started jumping track. I called Sole support and a helpful person offered to send a tech to fix it. The third party firm that Sole uses for support has no-showed for multiple appointments and now, three months later, I'm still trying to get someone to show up to fix it. Next time, I'll buy locally from someone that will come to my house and fix it if it doesn't work (especially within weeks of purchase). Disappointing experience for a $2k purchase.

Purchased LCB (2020 model) exercise… Purchased LCB (2020 model) exercise bike on 1/8/2024 that had the power control switch completely missing stated is located beside line cord plug. Called twice agents said there is nothing they can do. Wrote a CHAT request for assistance and they never replied. Now, the only way to completely power off is to unplug and re-plug each time.