Be wary of third party support After using my previous elliptical for over 14 years, I did a ton of research before deciding on the E95S from Sole. I opted for the additional fees to have it assembled when delivered. Unfortunately, the second or third time I used it, the legs started jumping track. I called Sole support and a helpful person offered to send a tech to fix it. The third party firm that Sole uses for support has no-showed for multiple appointments and now, three months later, I'm still trying to get someone to show up to fix it. Next time, I'll buy locally from someone that will come to my house and fix it if it doesn't work (especially within weeks of purchase). Disappointing experience for a $2k purchase.

This is what you get if you order… This is what you get if you order replacement parts from sole and they will only send you a label through the mail for the return and then they have to get the part back before the refund then you have to order a new one and try again. Well I guess you can’t put photos in here. The new screen I ordered can all dusty and looked like someone throw it sliding across a parking lot on it face.

Unless you're in Strong Man Competitions...opt out Sole Fitness uses a freight company to deliver their equipment to their customers. Unless you have your own forklift or a moving company, don't plan on getting these 400 lb. treadmills into your home without assistance. From there, if it's going upstairs or downstairs, good luck. This treadmill was dropped off at my garage door, on the opposite side of the front door where the treadmill would be coming inside. It was left on a pallet in my driveway without any assistance from Sole or the freight company. Upon returning the treadmill, you have to get the thing back outside on your own and hope it doesn't snow or rain before the freight company picks it up again.

Appalling post sale service We bought a new F80 treadmill in December 2020 and belt is not alligned, rubbing and chafing on one side, which makes machine inoperable. Waiting times to reach CS avarages 1 hour. I've had to call more than twice to get the same issue resolved. Finally they are sending technician to tune the machine, but they have not called to schedule appintment, despite they said I would be contacted in maximum three days. Four days have passed and no one has contacted me... as I write this review I've been over 1 hour waiting to speak to someone.

Horrible Support on New Sole F80 treadmill… I purchased a new Sole F80 treadmill with white glove delivery and setup. After geeting the treadmill setup and installed, it was perfect. However, I didnt realize the white glove installers had installed the main display screen crooked. I immediately called Sole Fitness and it's affiliated warranty company to see how Sole would take care of this improperly installed display screen, considering the treadmill was brand new. This is where I have my issue. I was advised, "I would have to fix it myself." I said, "WHAT!?" I expressed that I paid $350 for set up and I would now have fix an improperly setup treadmill that I didn't set up. You can see where my dismay and anger is from. This treadmill is brand new, not even a week old and never used yet. At this time, out of principle, Im about to return this Sole F80 treadmill for a complete refund. The fact that I was told to handle the repair is an insult, and far from what I expected from deciding to go with a Sole treadmill. So while I'm quite sure the treadmill is solid, beware the lousy inconsiderate after support as well as the poorly done initial setup, which is not worth $350. I hope I'm contacted by Sole as this is an embarrassing situation for them Sincerely, Chris C.