This is what you get if you order… This is what you get if you order replacement parts from sole and they will only send you a label through the mail for the return and then they have to get the part back before the refund then you have to order a new one and try again. Well I guess you can’t put photos in here. The new screen I ordered can all dusty and looked like someone throw it sliding across a parking lot on it face.

Terrible customer services Terrible customer services. Prior to writing this I read some reviews on Sole customer service. Ten to one harrable frustrating customer service. Reviews suggested not doing business with these folks if you can avoid them. Some of us already have a sole 300 pound junk bolder in our living room that doesn't work. I will not enter my number. These folks are so bad I'm afraid of retaliation!?!

Great Products, Poor UX/UI Design Loved the fitness bike I was able to find. The details, the feedback, and the reputation that Sole has is great! I've had one of their ellipticals for 3 years now and it's a key part of my routine. However, the website experience left a lot to be desired. I had pop-ups every time I added items to the cart. It was frustrating to be "sold" additional items when I just wanted to purchase a few items. In the end, I opted just for the stationary bike because I was so frustrated with the website experience.

Thank God I didn’t buy from Sole Fitness! I haven’t actually purchased a Sole treadmill yet, but I’m SO grateful for all the negative reviews and warnings I just read regarding Sole’s horrific customer service practices and equipment orders that seem to go “ghost”. I almost made a huge mistake by making a purchase with their company today...thank God I didn’t!! Thanks everyone for your complete honesty 😊

Limited Functionality with workout apps I have a Sole F80 treadmill (2021 I believe) and it functions fine, but Sole limits the bluetooth functionality so that it will not work with third-party fitness apps to control treadmill incline and speed, which means that you are stuck with their very small built-in workout menu. You can still adjust speed and incline manually, but you will lose so much functionality to use different workout programs of your choice. Asked about a firmware upgrade, SOLE told me sorry, no plans to do anything about that. Basically we have your money, see ya sucker…