This is what you get if you order… This is what you get if you order replacement parts from sole and they will only send you a label through the mail for the return and then they have to get the part back before the refund then you have to order a new one and try again. Well I guess you can’t put photos in here. The new screen I ordered can all dusty and looked like someone throw it sliding across a parking lot on it face.

Sales Aaron Sales Aaron Geat customer service very helpful and patience

We had to call Sole 5 times to… We had to call Sole 5 times to straighten out this order after Sole initially "Declined" the order despite Affirm having accepted the loan request. Even though the Sales Dept Personnel promised call backs they NEVER called us back to give us status updates. We finally received an email from Affirm that Sole had accepted the order nearly a week later.

Thank God I didn’t buy from Sole Fitness! I haven’t actually purchased a Sole treadmill yet, but I’m SO grateful for all the negative reviews and warnings I just read regarding Sole’s horrific customer service practices and equipment orders that seem to go “ghost”. I almost made a huge mistake by making a purchase with their company today...thank God I didn’t!! Thanks everyone for your complete honesty 😊

Terrible customer services Terrible customer services. Prior to writing this I read some reviews on Sole customer service. Ten to one harrable frustrating customer service. Reviews suggested not doing business with these folks if you can avoid them. Some of us already have a sole 300 pound junk bolder in our living room that doesn't work. I will not enter my number. These folks are so bad I'm afraid of retaliation!?!