Purchased LCB (2020 model) exercise… Purchased LCB (2020 model) exercise bike on 1/8/2024 that had the power control switch completely missing stated is located beside line cord plug. Called twice agents said there is nothing they can do. Wrote a CHAT request for assistance and they never replied. Now, the only way to completely power off is to unplug and re-plug each time.

Awful Customer Service We bought the F80 treadmill and when we unpacked it to assemble, realized that it had 2 left lower handlebar covers instead of 1 right and 1 left. Sole Fitness customer service agents are among the most rude that I've ever dealt with. The latest one today is named Abby who was belligerent, talked over me and then pretended that she could not hear me.

Great Products, Poor UX/UI Design Loved the fitness bike I was able to find. The details, the feedback, and the reputation that Sole has is great! I've had one of their ellipticals for 3 years now and it's a key part of my routine. However, the website experience left a lot to be desired. I had pop-ups every time I added items to the cart. It was frustrating to be "sold" additional items when I just wanted to purchase a few items. In the end, I opted just for the stationary bike because I was so frustrated with the website experience.

We had to call Sole 5 times to… We had to call Sole 5 times to straighten out this order after Sole initially "Declined" the order despite Affirm having accepted the loan request. Even though the Sales Dept Personnel promised call backs they NEVER called us back to give us status updates. We finally received an email from Affirm that Sole had accepted the order nearly a week later.

Terrible customer services Terrible customer services. Prior to writing this I read some reviews on Sole customer service. Ten to one harrable frustrating customer service. Reviews suggested not doing business with these folks if you can avoid them. Some of us already have a sole 300 pound junk bolder in our living room that doesn't work. I will not enter my number. These folks are so bad I'm afraid of retaliation!?!