Appalling post sale service We bought a new F80 treadmill in December 2020 and belt is not alligned, rubbing and chafing on one side, which makes machine inoperable. Waiting times to reach CS avarages 1 hour. I've had to call more than twice to get the same issue resolved. Finally they are sending technician to tune the machine, but they have not called to schedule appintment, despite they said I would be contacted in maximum three days. Four days have passed and no one has contacted me... as I write this review I've been over 1 hour waiting to speak to someone.

On 07/04/23 I purchased the F80… On 07/04/23 I purchased the F80 Treadmill from Sole. I paid for assembly and for a five-year warranty. True to the pattern of bad business documented in these reviews, Sole weaseled their way out of my five-year warranty. The F80 Treadmill started to make loud screeching sounds after only 3 months of use. The replacement parts were broken. After three attempts the technician seemed to fix the treadmill. But a few months later the same problem recurred. This time the technician could not fix the loud screeching. A third time they made the screeching louder by the time they left. The fourth time, they returned just to photograph my room to pretend I was the one to blame for the treadmill's failure. They blamed my cat for its urine on the machine. Yet the machine didn't sound bad after the cat pee, it sounded worse and worse after the technician visits. Sole technicians are not held accountable for their incompetence; the pattern shown in these complaints is that Sole blames the customer. Sole machines are flimsy, low quality but priced high. The Sole company is a bunch of snake oil salesmen who traffic in pretense and fraud with the low quality machines and incompetent technical service.

Good product, prompt delivery and easy assembly Got a good deal on an elliptical from their website. Site explained before checkout that delivery may take up to 2 months due to Covid/inventory (we got ours delivered to doorstep in about 3 weeks). Assembly has been pretty easy so far - the manual had a misprint and I called them to ask about it. Got a quick answer from their maintenance / parts support people

I purchased the F65 Treadmill on… I purchased the F65 Treadmill on February 9, 2024 after investing alot of time researching for the highest quality treadmill in the price range from $1,500 to $2,000. I assembled the treadmill on March 3rd. I found the assembly instruction to be inadequate and poorly written. Many of the fasteners to secure the plastic trim to the steel frame would not work. I was shorted two 2 threaded machine bolts for the display. After assembly the treadmill would not operate only the display board. I followed the technical support for a reset the unit from factory sleep mode and still could not get to operated. Disassembled to recheck all wiring connections which I found to be poor quality female to male connections. This unit was fabricated in China very poor quality. I am in the process with Sole this am to return treadmill for a full refund. I would not recommend this brand

Great Products, Poor UX/UI Design Loved the fitness bike I was able to find. The details, the feedback, and the reputation that Sole has is great! I've had one of their ellipticals for 3 years now and it's a key part of my routine. However, the website experience left a lot to be desired. I had pop-ups every time I added items to the cart. It was frustrating to be "sold" additional items when I just wanted to purchase a few items. In the end, I opted just for the stationary bike because I was so frustrated with the website experience.