Sales Aaron Sales Aaron Geat customer service very helpful and patience

Horrible Support on New Sole F80 treadmill… I purchased a new Sole F80 treadmill with white glove delivery and setup. After geeting the treadmill setup and installed, it was perfect. However, I didnt realize the white glove installers had installed the main display screen crooked. I immediately called Sole Fitness and it's affiliated warranty company to see how Sole would take care of this improperly installed display screen, considering the treadmill was brand new. This is where I have my issue. I was advised, "I would have to fix it myself." I said, "WHAT!?" I expressed that I paid $350 for set up and I would now have fix an improperly setup treadmill that I didn't set up. You can see where my dismay and anger is from. This treadmill is brand new, not even a week old and never used yet. At this time, out of principle, Im about to return this Sole F80 treadmill for a complete refund. The fact that I was told to handle the repair is an insult, and far from what I expected from deciding to go with a Sole treadmill. So while I'm quite sure the treadmill is solid, beware the lousy inconsiderate after support as well as the poorly done initial setup, which is not worth $350. I hope I'm contacted by Sole as this is an embarrassing situation for them Sincerely, Chris C.

Appalling post sale service We bought a new F80 treadmill in December 2020 and belt is not alligned, rubbing and chafing on one side, which makes machine inoperable. Waiting times to reach CS avarages 1 hour. I've had to call more than twice to get the same issue resolved. Finally they are sending technician to tune the machine, but they have not called to schedule appintment, despite they said I would be contacted in maximum three days. Four days have passed and no one has contacted me... as I write this review I've been over 1 hour waiting to speak to someone.

Limited Functionality with workout apps I have a Sole F80 treadmill (2021 I believe) and it functions fine, but Sole limits the bluetooth functionality so that it will not work with third-party fitness apps to control treadmill incline and speed, which means that you are stuck with their very small built-in workout menu. You can still adjust speed and incline manually, but you will lose so much functionality to use different workout programs of your choice. Asked about a firmware upgrade, SOLE told me sorry, no plans to do anything about that. Basically we have your money, see ya sucker…

Good product, prompt delivery and easy assembly Got a good deal on an elliptical from their website. Site explained before checkout that delivery may take up to 2 months due to Covid/inventory (we got ours delivered to doorstep in about 3 weeks). Assembly has been pretty easy so far - the manual had a misprint and I called them to ask about it. Got a quick answer from their maintenance / parts support people