Awful Customer Service Purchased a Sole Elliptical E25 from a Sporting Goods store and discovered the product was defective upon setting it up, unusable. Called Sole the same day and was promised prompt service. Now 2 weeks later and I have heard nothing back and I am unable to to reach anyone by either phone or email. Incredibly unhappy to have a useless expensive piece of fitness equipment that I cannot even return, due to Soles requirement for dealing directly with them.

Thank God I didn’t buy from Sole Fitness! I haven’t actually purchased a Sole treadmill yet, but I’m SO grateful for all the negative reviews and warnings I just read regarding Sole’s horrific customer service practices and equipment orders that seem to go “ghost”. I almost made a huge mistake by making a purchase with their company today...thank God I didn’t!! Thanks everyone for your complete honesty 😊

Awful Customer Service We bought the F80 treadmill and when we unpacked it to assemble, realized that it had 2 left lower handlebar covers instead of 1 right and 1 left. Sole Fitness customer service agents are among the most rude that I've ever dealt with. The latest one today is named Abby who was belligerent, talked over me and then pretended that she could not hear me.

Lousy customer support Bought a Sole F63 treadmill in 2017. My wife and put about 600-700 miles per year on a treadmill. Mostly during winter months. After 5 years, this treadmill sparked, causing a small fire. The damage was only to the control board. After contacting Sole, they sent a new motor and said the control board was on order. Well, guess what, I’m still waiting for the control board. Whenever, i contact Sole, they say that they are still waiting for a shipment(?) New treadmills are being sold, but sold ones are not being supported. Very disappointing.

Terrible customer services Terrible customer services. Prior to writing this I read some reviews on Sole customer service. Ten to one harrable frustrating customer service. Reviews suggested not doing business with these folks if you can avoid them. Some of us already have a sole 300 pound junk bolder in our living room that doesn't work. I will not enter my number. These folks are so bad I'm afraid of retaliation!?!