Awful Customer Service We bought the F80 treadmill and when we unpacked it to assemble, realized that it had 2 left lower handlebar covers instead of 1 right and 1 left. Sole Fitness customer service agents are among the most rude that I've ever dealt with. The latest one today is named Abby who was belligerent, talked over me and then pretended that she could not hear me.

I purchased the F65 Treadmill on… I purchased the F65 Treadmill on February 9, 2024 after investing alot of time researching for the highest quality treadmill in the price range from $1,500 to $2,000. I assembled the treadmill on March 3rd. I found the assembly instruction to be inadequate and poorly written. Many of the fasteners to secure the plastic trim to the steel frame would not work. I was shorted two 2 threaded machine bolts for the display. After assembly the treadmill would not operate only the display board. I followed the technical support for a reset the unit from factory sleep mode and still could not get to operated. Disassembled to recheck all wiring connections which I found to be poor quality female to male connections. This unit was fabricated in China very poor quality. I am in the process with Sole this am to return treadmill for a full refund. I would not recommend this brand

This is what you get if you order… This is what you get if you order replacement parts from sole and they will only send you a label through the mail for the return and then they have to get the part back before the refund then you have to order a new one and try again. Well I guess you can’t put photos in here. The new screen I ordered can all dusty and looked like someone throw it sliding across a parking lot on it face.

Sales Aaron Sales Aaron Geat customer service very helpful and patience

Appalling post sale service We bought a new F80 treadmill in December 2020 and belt is not alligned, rubbing and chafing on one side, which makes machine inoperable. Waiting times to reach CS avarages 1 hour. I've had to call more than twice to get the same issue resolved. Finally they are sending technician to tune the machine, but they have not called to schedule appintment, despite they said I would be contacted in maximum three days. Four days have passed and no one has contacted me... as I write this review I've been over 1 hour waiting to speak to someone.