Worst Company I’ve ever dealt with I spoke with customer service. I reached out to several senior leadership including the CEO. My message was below: I ’ve had some trouble with customer service with Sole from the very beginning of our interactions and I was hoping I could get some support from senior management on this. Upon purchasing 2 units (a little over a year ago) 1 for my wife and 1 for myself we had a hellish experience dealing with the logistics and delivery company. One unit was delivered when both were supposed to be. They were put together incorrectly when I paid for them to be put together fully. It took weeks for the next one to be delivered at which point I had actually delayed a business trip I was supposed to be on for a month. It cost me a fair amount of money logistically to re-arrange everything and get everything back together. Davis Johnson was my sales rep. When reaching out to him and his management it was a constant finger pointing between the logistics company and sole. No one really took ownership and fixed the issues. The second unit was delivered and was still not assembled correctly. Speed knobs didn’t work, back safety mechanism for the belt wasn’t installed, etc. neither machines were appropriately leveled, and all the left over parts were left scattered Fast forward to this year, on my wife’s treadmill, heavy rust has begun eating its way down the Metal arms of the unit and her Screen stopped working. On my unit the belt is completely slipping, the arms are rusting, the stop/start button has slipped out of its housing unit, and the screen intermittently will stop working. I called customer service and was told that I was 1 month out of warranty for the screen and I never heard anything about the rust issues the belt issues or anything else. It feels like when someone spends almost $7k with your company it should stand by its product more than telling someone they are a month out of warranty so tough luck. Not a single person responded.

Great Products, Poor UX/UI Design Loved the fitness bike I was able to find. The details, the feedback, and the reputation that Sole has is great! I've had one of their ellipticals for 3 years now and it's a key part of my routine. However, the website experience left a lot to be desired. I had pop-ups every time I added items to the cart. It was frustrating to be "sold" additional items when I just wanted to purchase a few items. In the end, I opted just for the stationary bike because I was so frustrated with the website experience.

Unless you're in Strong Man Competitions...opt out Sole Fitness uses a freight company to deliver their equipment to their customers. Unless you have your own forklift or a moving company, don't plan on getting these 400 lb. treadmills into your home without assistance. From there, if it's going upstairs or downstairs, good luck. This treadmill was dropped off at my garage door, on the opposite side of the front door where the treadmill would be coming inside. It was left on a pallet in my driveway without any assistance from Sole or the freight company. Upon returning the treadmill, you have to get the thing back outside on your own and hope it doesn't snow or rain before the freight company picks it up again.

Lousy customer support Bought a Sole F63 treadmill in 2017. My wife and put about 600-700 miles per year on a treadmill. Mostly during winter months. After 5 years, this treadmill sparked, causing a small fire. The damage was only to the control board. After contacting Sole, they sent a new motor and said the control board was on order. Well, guess what, I’m still waiting for the control board. Whenever, i contact Sole, they say that they are still waiting for a shipment(?) New treadmills are being sold, but sold ones are not being supported. Very disappointing.

Thank God I didn’t buy from Sole Fitness! I haven’t actually purchased a Sole treadmill yet, but I’m SO grateful for all the negative reviews and warnings I just read regarding Sole’s horrific customer service practices and equipment orders that seem to go “ghost”. I almost made a huge mistake by making a purchase with their company today...thank God I didn’t!! Thanks everyone for your complete honesty 😊