Appalling post sale service We bought a new F80 treadmill in December 2020 and belt is not alligned, rubbing and chafing on one side, which makes machine inoperable. Waiting times to reach CS avarages 1 hour. I've had to call more than twice to get the same issue resolved. Finally they are sending technician to tune the machine, but they have not called to schedule appintment, despite they said I would be contacted in maximum three days. Four days have passed and no one has contacted me... as I write this review I've been over 1 hour waiting to speak to someone.

Awful Customer Service Purchased a Sole Elliptical E25 from a Sporting Goods store and discovered the product was defective upon setting it up, unusable. Called Sole the same day and was promised prompt service. Now 2 weeks later and I have heard nothing back and I am unable to to reach anyone by either phone or email. Incredibly unhappy to have a useless expensive piece of fitness equipment that I cannot even return, due to Soles requirement for dealing directly with them.

I purchased the F65 Treadmill on… I purchased the F65 Treadmill on February 9, 2024 after investing alot of time researching for the highest quality treadmill in the price range from $1,500 to $2,000. I assembled the treadmill on March 3rd. I found the assembly instruction to be inadequate and poorly written. Many of the fasteners to secure the plastic trim to the steel frame would not work. I was shorted two 2 threaded machine bolts for the display. After assembly the treadmill would not operate only the display board. I followed the technical support for a reset the unit from factory sleep mode and still could not get to operated. Disassembled to recheck all wiring connections which I found to be poor quality female to male connections. This unit was fabricated in China very poor quality. I am in the process with Sole this am to return treadmill for a full refund. I would not recommend this brand

Purchased LCB (2020 model) exercise… Purchased LCB (2020 model) exercise bike on 1/8/2024 that had the power control switch completely missing stated is located beside line cord plug. Called twice agents said there is nothing they can do. Wrote a CHAT request for assistance and they never replied. Now, the only way to completely power off is to unplug and re-plug each time.

We had to call Sole 5 times to… We had to call Sole 5 times to straighten out this order after Sole initially "Declined" the order despite Affirm having accepted the loan request. Even though the Sales Dept Personnel promised call backs they NEVER called us back to give us status updates. We finally received an email from Affirm that Sole had accepted the order nearly a week later.