Be wary of third party support After using my previous elliptical for over 14 years, I did a ton of research before deciding on the E95S from Sole. I opted for the additional fees to have it assembled when delivered. Unfortunately, the second or third time I used it, the legs started jumping track. I called Sole support and a helpful person offered to send a tech to fix it. The third party firm that Sole uses for support has no-showed for multiple appointments and now, three months later, I'm still trying to get someone to show up to fix it. Next time, I'll buy locally from someone that will come to my house and fix it if it doesn't work (especially within weeks of purchase). Disappointing experience for a $2k purchase.

Purchased LCB (2020 model) exercise… Purchased LCB (2020 model) exercise bike on 1/8/2024 that had the power control switch completely missing stated is located beside line cord plug. Called twice agents said there is nothing they can do. Wrote a CHAT request for assistance and they never replied. Now, the only way to completely power off is to unplug and re-plug each time.

Lousy customer support Bought a Sole F63 treadmill in 2017. My wife and put about 600-700 miles per year on a treadmill. Mostly during winter months. After 5 years, this treadmill sparked, causing a small fire. The damage was only to the control board. After contacting Sole, they sent a new motor and said the control board was on order. Well, guess what, I’m still waiting for the control board. Whenever, i contact Sole, they say that they are still waiting for a shipment(?) New treadmills are being sold, but sold ones are not being supported. Very disappointing.

Appalling post sale service We bought a new F80 treadmill in December 2020 and belt is not alligned, rubbing and chafing on one side, which makes machine inoperable. Waiting times to reach CS avarages 1 hour. I've had to call more than twice to get the same issue resolved. Finally they are sending technician to tune the machine, but they have not called to schedule appintment, despite they said I would be contacted in maximum three days. Four days have passed and no one has contacted me... as I write this review I've been over 1 hour waiting to speak to someone.

On 07/04/23 I purchased the F80… On 07/04/23 I purchased the F80 Treadmill from Sole. I paid for assembly and for a five-year warranty. True to the pattern of bad business documented in these reviews, Sole weaseled their way out of my five-year warranty. The F80 Treadmill started to make loud screeching sounds after only 3 months of use. The replacement parts were broken. After three attempts the technician seemed to fix the treadmill. But a few months later the same problem recurred. This time the technician could not fix the loud screeching. A third time they made the screeching louder by the time they left. The fourth time, they returned just to photograph my room to pretend I was the one to blame for the treadmill's failure. They blamed my cat for its urine on the machine. Yet the machine didn't sound bad after the cat pee, it sounded worse and worse after the technician visits. Sole technicians are not held accountable for their incompetence; the pattern shown in these complaints is that Sole blames the customer. Sole machines are flimsy, low quality but priced high. The Sole company is a bunch of snake oil salesmen who traffic in pretense and fraud with the low quality machines and incompetent technical service.