You will be blamed for QC issues that 'are common' Bought a juiced bike and after just one year a tiny wire overheated and melted I guess from the throttle mechanism. Unfortunately the entire battery controller system, wheel, and engine in the wheel had to be replaced for over 800 dollars. What a waste of time, money, and materials just for a section of the bike that is 4 inches of wire. When asking for help they blamed me saying "I must have held the throttle for a minute going up hill" for that to happen yet they also said its a common issue. (How? It's an e-bike. The main point is the QC of this connection). Of course no bike shop will touch this bike so I had to do repairs myself. Crazy how poorly put together and designed the bike is. Forgot to mention that when I reported this issue and received a replacement (of course paid for, not covered by them), they sent the wrong part! Its a huge wheel in a huge box, you didn't want to check before sending I guess? PS the original bike I ordered was different from the one received.

Having quite a difficult time with… Having quite a difficult time with customer service. Not only are they extremely rude (Sean) but they make you jump through hoops and go back and forth instead of just doing the right thing for their customer. They want to try to fix a part on the wheel that is covered under warranty instead of replacing it even after a local Bike Mechanic said was it was too dangerous to fix and should be replaced due to the manufacturer defect. Their head mechanic at juiced even said not to ride the bike because its too dangerous. Was planning to buy a Hyper Scorpion but no way now... I will not do business with a company that puts their customers at risk.

Customer Service Was Great For Me... Customer Service was awesome, got my bike yesterday, headlight bracket was broken, called CS, they sent the new parts while I was on the phone, I spoke with Michelle. I actually ordered two bikes, A RipCurrent S and Scrambler (Founders Edition), both bikes have been assembled and used, so far these bikes are amazing!

Absolutely worst customer service Absolutely worst customer service. My bike was defective, bad parts stopped being put together. I am paying for a bike I can’t use. Customer service useless. Stay away from these thieves, they will take your money but do not back up their products.

pay same item twice ordered motor/wheel for hyperscopion. 550.00. package was left on public sidewalk without even a knock @ door. it was stolen. Juice offered a 30% discount on replacment. other large companys refund/replace (amazon/e bay). customer service is good @ juiced. But company is greedy. if item is ordered thru them I suggest you sit outside all day for delivery or YOU will be paying again.