pay same item twice ordered motor/wheel for hyperscopion. 550.00. package was left on public sidewalk without even a knock @ door. it was stolen. Juice offered a 30% discount on replacment. other large companys refund/replace (amazon/e bay). customer service is good @ juiced. But company is greedy. if item is ordered thru them I suggest you sit outside all day for delivery or YOU will be paying again.

Having quite a difficult time with… Having quite a difficult time with customer service. Not only are they extremely rude (Sean) but they make you jump through hoops and go back and forth instead of just doing the right thing for their customer. They want to try to fix a part on the wheel that is covered under warranty instead of replacing it even after a local Bike Mechanic said was it was too dangerous to fix and should be replaced due to the manufacturer defect. Their head mechanic at juiced even said not to ride the bike because its too dangerous. Was planning to buy a Hyper Scorpion but no way now... I will not do business with a company that puts their customers at risk.

Don't trust this company, worst warranty practices. Don't trust this company! My Ocean Current had an electrical fire and I still couldn't get a replacement! My faith in humanity has gone up in black smoke just like that first ride on a Juiced Bike. It took half a year to get it repaired. Correspondence was like screaming into the void of space, only to receive faulty parts with damaged insulation. I'll never make large purchases upfront again in my life.

FINALLY GOT A RESPONSE Due to an accident, my wife's handlebars were destroyed. Attempted to call customer service 20 times over two weeks. No one answers. Sent repeated emails from the juiced website requesting assistance from their "customer service". Have not received one response from them. Their customer service department DOES NOT EXIST. UPDATE: My email from August 9th was answered on August 22nd. In their email they apologized for their long delay in responding. They told me the part I needed was being processed. They would contact me when it was shipped.

BAD shipping policy and restocking fee BAD shipping policy and restocking fee. Read the small print carefully. And customer service really didn't care about my issue. I have read elsewhere how bad their customer service is, and I should have done so before I confirmed it with my purchase experience.