You will be blamed for QC issues that 'are common' Bought a juiced bike and after just one year a tiny wire overheated and melted I guess from the throttle mechanism. Unfortunately the entire battery controller system, wheel, and engine in the wheel had to be replaced for over 800 dollars. What a waste of time, money, and materials just for a section of the bike that is 4 inches of wire. When asking for help they blamed me saying "I must have held the throttle for a minute going up hill" for that to happen yet they also said its a common issue. (How? It's an e-bike. The main point is the QC of this connection). Of course no bike shop will touch this bike so I had to do repairs myself. Crazy how poorly put together and designed the bike is. Forgot to mention that when I reported this issue and received a replacement (of course paid for, not covered by them), they sent the wrong part! Its a huge wheel in a huge box, you didn't want to check before sending I guess? PS the original bike I ordered was different from the one received.

Customer Service Was Great For Me... Customer Service was awesome, got my bike yesterday, headlight bracket was broken, called CS, they sent the new parts while I was on the phone, I spoke with Michelle. I actually ordered two bikes, A RipCurrent S and Scrambler (Founders Edition), both bikes have been assembled and used, so far these bikes are amazing!

Be very careful with this company Be very careful with this company. Their 5 to 7 day time to fill an order is bogus. Customer service indicated perhaps in 4 weeks time. They will charge a restock fee as well just for canceling and order which apparently will take much longer to fulfill relative to what is advertised. In short, your basically screwed once they have your payment.

Customer Service? What customer service?? My wife and I recently purchased a couple of new RipCurrent S bikes. So far we're happy with them. My issue is with support, which turns out is pathetic. I've been asking for suggestions (several requests) for a stem change to replace the stock handlebar on my bike. I have heard absolutely NOTHING back from support. Bikes seem to be decent products but Juiced support needs MUCH improvement. Knowing what I know now, I probably would not have purchased from this company.

Absolutely worst customer service Absolutely worst customer service. My bike was defective, bad parts stopped being put together. I am paying for a bike I can’t use. Customer service useless. Stay away from these thieves, they will take your money but do not back up their products.