Yhis was really good shop to skates… Yhis was really good shop to skates everywere like it

Great customer service My skates arrived sharpened and oiled and good to go. Shipping could have been a wee bit faster. BUT since we are on opposite coasts, I was ok with it. They also forgot to add my free skate guards as part of their promo but they promptly shipped them out to me and I got those in like a day. Definitely recommend. I chose them over amazon because they are the skates guru after all.

If I could give no stars I would If I could give no stars I would. The first pair of skates I ordered had a screw in the footbed that punctured my wife's foot. When I notified the company all they did was offer to let me return them. They didn't ask how she was, or what they could do to make it right. Then I ordered a replacement pair. They canceled my order and didn't notify. I emailed them 2 weeks later and got some rude email saying it was canceled the day I ordered it. Who does that? Who would refuse money for a product they are selling and not give reason or notification as to why. They are terrible. That's why there's no customer support phone number because they don't want to hear your complaints and they can screen emails. Awful company don't waste your time or money.

Representatives worked with me Representatives worked with me to find the best skate for my daughter and always responded to my emails quickly (and I sent many!) My daughter loves her skates!!

Terrible customer service Terrible customer service. This is my third review after my experience trying to buy skates from skate.guru because they keep deleting my reviews. When trying to become a customer they denied me service and have been rude and unhelpful. I only wanted to find out about skate sizing. Are they racist? Sexist? What's the reason? I guess I'll never know and they'll probably work to get this deleted too.