Love my new Jackson ice skates! Love my new Jackson ice skates! Love how this company gave clear informative communication on all facets of my purchase. Love the updates on tracking my package and the customer service is excellent. Keep up the great work!

My experience was pretty basic My experience was pretty basic. I didn't ask any questions to the site but I had concerns that the sizing chart might not be true to fit. So I bought the next size up which fits but I believe the proper size according to the chart would've fit well. I basically took a risk and I'm international which I believe refunds internationally are not done. Overall it's a good quality skate but I bought new (better) laces for it and I wish it was more snug at the middle of my feet.

I would shop here again I would shop here again. Customer service was helpful, and the skates arrived quickly.

Pricing Error Ordered skates for my daughter for about $80. A week later I get an email that says there was a pricing error and that I could either have my money refunded or I could pay the $40 additional to cover the difference (original price was supposed to be $120 plus tax but obviously they didn't have it on their website at this price when I ordered). I emailed them back and asked if they could honor the price since it was now a week later and it was the price that they had listed on their site. The only reply I get back is that they are refunding my credit card. I think most stores would honor it if it truly was a pricing error, especially since it was almost a week later and they should be able to cover $40 in lost revenue for the sake of good customer service :(

Representatives worked with me Representatives worked with me to find the best skate for my daughter and always responded to my emails quickly (and I sent many!) My daughter loves her skates!!