My experience was pretty basic My experience was pretty basic. I didn't ask any questions to the site but I had concerns that the sizing chart might not be true to fit. So I bought the next size up which fits but I believe the proper size according to the chart would've fit well. I basically took a risk and I'm international which I believe refunds internationally are not done. Overall it's a good quality skate but I bought new (better) laces for it and I wish it was more snug at the middle of my feet.

Pricing Error Ordered skates for my daughter for about $80. A week later I get an email that says there was a pricing error and that I could either have my money refunded or I could pay the $40 additional to cover the difference (original price was supposed to be $120 plus tax but obviously they didn't have it on their website at this price when I ordered). I emailed them back and asked if they could honor the price since it was now a week later and it was the price that they had listed on their site. The only reply I get back is that they are refunding my credit card. I think most stores would honor it if it truly was a pricing error, especially since it was almost a week later and they should be able to cover $40 in lost revenue for the sake of good customer service :(

I paid for 3 day delivery but it was… I paid for 3 day delivery but it was sent regular shipping. I am trying to get reimbursed for extra shipping charges but no response from the company. Skates.guru has since reimbursed the extra shipping fee. However they also accused me of slander as they claimed i had not sent them an email regarding this issue. I would happily forward my sent email to anyone to prove i tried to resolve my complaint with them. I will not use this company again.

The packaging was not professional The packaging was not professional. And the item I ordered looked like a used one. And they sent me wrong item that did not match to the picture displayed on the website.

If I could give no stars I would If I could give no stars I would. The first pair of skates I ordered had a screw in the footbed that punctured my wife's foot. When I notified the company all they did was offer to let me return them. They didn't ask how she was, or what they could do to make it right. Then I ordered a replacement pair. They canceled my order and didn't notify. I emailed them 2 weeks later and got some rude email saying it was canceled the day I ordered it. Who does that? Who would refuse money for a product they are selling and not give reason or notification as to why. They are terrible. That's why there's no customer support phone number because they don't want to hear your complaints and they can screen emails. Awful company don't waste your time or money.