If I could give negative stars I would If I could give negative stars I would. Sketchy and rude are the key descriptors for their customer service. I ordered a pair of jackson freestyle boots with an aspire blade. I got an email 2 days later stating that the combo was out of stock and asking if I would agree to a free “upgrade” The “upgrade” email threw a model number at me (no mention of a boot model name) and followed with detailed information about the fact the Aspire XP blade (they identified the blade by name though) would not be attached and I would need to have it mounted. I believed that I was being offered an upgraded blade with the same boot but I would have to have the upgraded blade mounted. So I agreed. (Big mistake as it turns out) The next day I got an email stating that the original boot/blade combo I ordered had been shipped. I emailed them again and asked directly if the original order had been shipped or the freestyle boot with the Aspire XP blade unmounted had been shipped. They responded again with a model number (no model name) and an assurance that the Aspire XP blade (named the blade though) we agreed on had shipped (BTW: this was probably the moment when they should have mentioned that the model number they kept throwing at me was NOT a freestyle boot). The skates arrived and that’s when I discovered they sent me Premier boots (3 levels stiffness higher than what I originally ordered and rated for double jumps) and Aspire XP blades. I emailed them (because there’s no way to actually call them) and told them they sent the wrong boots. I got a curt reply that I agreed to those boots and a screen shot that looked nothing like what I saw when they emailed the request for a free “upgrade”. I emailed back and told them I thought they were just upgrading the blades and that also Premier boots rated for double jumps were not a reasonable substitution for freestyle boots rated for single jumps. I explained I never would have agreed to that substitution if I had realized that’s what they were suggesting. No reasonable person would have agreed. No reasonable dealer would have suggested it. They emailed me back that I agreed to those boots. I emailed again; explained that the boots they sent weren’t even close to a range that my kid can break in. They emailed me back that they sent me “better” boots that I agreed to accept and stated they did “nothing wrong”. I emailed back and explained why boots 3 levels stiffer than the ones I ordered are not actually “better” and again pointed out that it was not a reasonable substitution and they should have known that. This was followed by more curt and rude emails from them stonewalling me that I agreed to the substitution and ending with a curt email with a return label their return policy which is rife with nasty warnings about return and will leave me $40 deficient from whole because I will not be reimbursed for the shipping to me or back to them. And did I mention that they are incredibly curt and rude? If you order anything from them allow me to suggest that you turn down any requests for substitutions from them and hope that what you get in the mail is what you wanted and you don’t have to return it. Personally I will never order anything from them again. Total waste of my time and money and I am livid.

I paid for 3 day delivery but it was… I paid for 3 day delivery but it was sent regular shipping. I am trying to get reimbursed for extra shipping charges but no response from the company. Skates.guru has since reimbursed the extra shipping fee. However they also accused me of slander as they claimed i had not sent them an email regarding this issue. I would happily forward my sent email to anyone to prove i tried to resolve my complaint with them. I will not use this company again.

My experience was pretty basic My experience was pretty basic. I didn't ask any questions to the site but I had concerns that the sizing chart might not be true to fit. So I bought the next size up which fits but I believe the proper size according to the chart would've fit well. I basically took a risk and I'm international which I believe refunds internationally are not done. Overall it's a good quality skate but I bought new (better) laces for it and I wish it was more snug at the middle of my feet.

Great product Great product! I am a picky customer and I am very pleased with the quality.

Excellent service and superior product Excellent service and superior product. I am very happy with these skates I will enjoy them for many future winters. Thank you